The SHOP TAX FREE app is free with everything you need to shop the world in the palm of your hand. You can now confidently find, shop and refund on your mobile.
The new SHOP TAX FREE app can help you:
• Track your tax refunds instantly see how much you’re saving
• Find your favourite brands and stores
• Quickly find minimum purchase amounts and the tax free shopping rules and information
• Save time, with autofill of tax free forms
• Find the most convenient refund locations in the city and the airport
Designed as the best-in-class tax free shopping companion, the app provides a seamless and personalised experience at every stage of your tax free shopping journey.
Built with the latest mapping technology, you can now easily find stores you love and explore top shopping destinations.
It comes complete with a comprehensive range of tools to help you actively manage all the steps in the tax refund process, including live tracking your refund and of course the SHOP TAX FREE Card.
The app is now available in English, Russian and Simplified Chinese.
Download the app today.
• Advanced mapping and geo location technologies
• One touch enrolment through passport scanning
• One touch Tax Free Form tracker
• Live tracking and visibility of tax refunds and status
• In app alerts e.g. when your tax refund status changes, and welcome to a new country with the tax information
• In-built SHOP TAX FREE Card, which can be added to Apple Wallet
• Customs and Refund locations
Thanks for using the Shop Tax Free app. We update the app as often as possible to improve the features, and the performance. In this version we optimized the "My Refunds" section.
Ratings and Reviews
Just an awkward design. Too hard to get past the marketing stuff to find personal information. No contact phone numbers or text capabilities available. Checking on a refund requires the number from the store document. Who keeps that info?
Developer Response ,
Hi, I regret that there is no specific email address for general enquiries. You may wish to contact us through our web form by choosing the exact contact reason. https://cs.globalblue.com/s/submit-your-request?language=en_US In the meanwhile, if your form was issued by scanning the SHOP TAX FREE Card barcode in the APP, the form number will be auto-linked to the APP under my refunds. We encourage our travellers to update the latest info in the membership before each trip and present the barcode to the shops before they issue Tax Free Forms.
Last version is broken
I have bene using this app since it was released, but the last version has some basic functionalities that simply don't work. Despite the fact that I do have a refund method set in my profile that I can see when logged into the the website, the app doesn't seem to know. It asks me to add a refund method and, when I try, it either closes/crashes or gives me a "technical error" message.
The "scan your credit card" also doesn't work because the automatic capture does never actually take the picture (even when the camera successfully recognizes the card).
While I understand that the marketing and sales through the app make an important part of the business, the CORE business of Global Blue is to give tax refunds and that's THE thing that should work flawlessly.
Horrible customer service
The two women working at the Cash Paris Tax Refund at Charles de Gaulle airport terminal 2E gates L level 1 were really rude and horrible to me. They refused to refund me and threw my store receipt in the garbage can. When I asked for the receipt back, one of the women (black woman with braids who was pregnant) to me to go through the garbage to find it. They cussed at me. Used the F word. I downloaded this app to see if there is any clarification on reporting poor customer service but there isn’t.
Also they really need to make it clear that the Pablo kiosks are only available prior to passing through security. There is no clear information on where to find the Pablo kiosks at Charles de Gaulle airport.
This whole process seems like such a scam.
Developer Response ,
Hi, I’m really sorry to hear about your experience while trying to claim VAT refunds.
Please be informed that the refund office located at CDG Airport is run by Cash Paris Office and their primary role is immediate refund transactions processing and Tax Free Form collection for all VAT operators, including Global Blue.
Kindly send us a brief description of the incident (date/time, name of the staff who served you, etc) at email@example.com and our Customer Service Team will get in touch with you. Thank you and have a nice day!
Data Linked to You
The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- User Content
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Search History
- Usage Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- Global Blue Marketing Services Ltd
- 118.7 MB
- Requires iOS 11.0 or later.
- iPod touch
- Requires iOS 11.0 or later.
- Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
English, Russian, Simplified Chinese, Traditional Chinese
- Age Rating
- This app may use your location even when it isn’t open, which can decrease battery life.
- © Global Blue 2022