I have been DoorDashing for well over a year and I’m a Platinum member. The DoorDash Dasher app is good, but it needs a few updates to make it great. 1). The most critical update should be to the navigation tool within the app: currently, the navigation tool is set to help you take the fastest route… the problem with this is that it does not alert the driver of any road closures due to car accidents or construction, (which is baffling as all other navigation apps have this figured out). The app struggles horribly to reroute you, and insists on taking the quickest route, often resulting in failure to arrive on time. Please update the navigation tool to include these safety features. 2). The Dasher App does not verify if you can lift more than 50 pounds repeatedly. Additionally, the offers that the Dasher receives does not indicate the weight of the order. Yesterday, the app took me to Lowe’s to pick up over one thousand pounds of river rock, and unfortunately, rejecting this order as a safety concern would have affected my ratings, so I feel it’s important for DoorDash and the customer to be transparent about the weight of the Customer’s Order as a means to prepare the Driver. 3). I am not seeing any follow up (by DoorDash) on any of the safety concerns I submit through the app. I see the email, but there is no follow up whatsoever. Overall I’m happy with the DoorDash Dasher app, but I feel I could be even happier with these critical updates.

It’s a delivery that sometimes delay cox something happen in the car needed air in the tire or needed to change the tire or bad snow storm but still working to delivered to the customer they don’t suppose to be proud with the driver that work hard even in a cold weather still working out there whom the company will be proud to those driver how about the restaurant for waiting cox the food is not ready that’s one more thing delaying the delivery how about this they are missing item in the delivery it’s not the drivers fault cox the bag is close we cannot open it some drinks inside the bag when you order in mc Donald’s drinks we try to give to the right person when you have 2 delivery in your app that delay the delivery too cox you have to wait one order then wait for the second order delivered the first order then go to the next order to delivered some customer they think you are delaying it but they don’t know you are delivered 2 order they don’t know unless you message the customer then they understand there’s a lot of things that sometimes delay delivery cox something happen bad or mild that’s why the driver always messages the customer what happen how about this you tell what happen to the customer in the customer fell sorry for you give me tip 20 dollars or 8 dollars for telling my situation

I like the extra $ and it’s a decent gig but I feel that door dash shouldn’t allow the customer to do a no tip. I get them quite often from the same customers and I’m always on time or earlier. Make sure they have extra sauces. Napkins. Etc and I’m always polite and still get nothing from it. Dashers drive their own personal cars to make sure the customer gets their food and we use our own gas to make it happen. 3$ a trip isn’t worth delivering to people ordering 40-60$ of food and we have to go the extra mile for nothing basically. I feel that door dash can implement something on if you order either a lot of food and or a high price amount then the customer is required to tip. Also regarding if a store is indefinitely closed. They should make it easier to know what button to click to say you can’t do the order and not be docked acceptance because it not being your fault. If you click stores closed it should prompt you to say is it closed or closed indefinitely and then take you to the proper area if it’s indefinitely. Other than that. I’ll continue to do this as a side gig because it’s not hard and easy $.Also I think door dash should do a rewards program on for every order you do you get points to get door dash merchandise to help with deliveries either it be better bags. Drink holders. Shirts. Etc. Would boost people to push for helpful items and or personal merchandise.

The current app update is not favorable to dashers that drive at night. Talking about drivers safety, an example is i am dasher that worked from 6:00 PM to about 12:30 AM, that being able to contact the customer in time of delivery is a risk that I consider. I often get deliveries to places either it’s pitch dark, no house number or just in the middle of no where. Not being able to contact the customer poses a more risk when delivering at night, just parked in the middle of nowhere, waiting after I texted the customer , or I contacted customer service and was told for three minutes is just a waste of time and risky. I had an experience before that I pulled into someone’s drive way knowing that the guides me to the right house , all I heard was someone engaging a shot gun, I reverse so fast that I was so worried of getting shot at. From that time I have learned to call the customer and make sure that I have permission to enter his drive way and to ensure that I am on the right house , sometime I deliver to ranch houses in Alpine, CA that have a long driveway before you get closer to the house . I am feel more confident delivering and being able to talk to the person receiving his or her order. The current app update not being able to talk to customer especially delivering at night past 10:00 PM poses risk to the customer, or dropping off an order to the wrong house just like what happened tonight.