Safety suggestion: Create a “dark mode” for the flex app. The bright background of the flex app is very hard on the eyes while driving and delivering after dark. In some cities and counties, it is illegal to drive with a light on at night while in the car because of how hard it is for the eyes to focus on other vehicles, signs, and road hazards. The bright white background of the FLEX app makes it difficult to refocus on the road and on obstacles while driving and delivering in the dark. Please make an effort to change this incredibly dangerous part of the flex app. The bright white background of the FLEX app is dangerous while approaching homes at night; it drowns out surrounding vision making it difficult to see oncoming obstacles, such as steps and curbs. More so, it also makes it very difficult to see potential threats such as a stranger approaching or a dog approaching in the dark while delivering on foot. Please make an effort to change this incredibly dangerous part of the FLEX app.I have tripped and fallen twice while delivering packages at night while using the FLEX app. I have also been approached by strangers at night while using the FLEX app to complete a delivery. Due to the bright white background of the flex app, I was not able to see these hazards or potentially dangerous situations while delivering. Please make an effort to change this incredibly dangerous part of a FLEX app.

Flex application tends to glitch a lot- whether it’s the GPS, when having to scan your packages or attempting to lock in delivery blocks. For support team members- it is frustrating when you attempt to tell them the issue you are experiencing and it is extremely hard to understand them or they tell you what they understood vs what the issue is that you are trying to explain to them and some of them are just trying to rush you off the phone. Especially some calls are extremely hard to have with them if the pick up store is closed for the night when you arrive complete a pick up. The same incident happens but another team member picks up and they are either rude or telling you something different. Other team members tell you in similar previous incidents and that are kind and easy to talk to and other either frustrated and/ or don’t generate offer to generate a ticket and it effects your “standing” on your dashboard for future delivery blocks. I’ve asked to speak to a supervisor in the past and I’m quickly told their isn’t one either.

I’ve really enjoyed the flexibility of this app. The only issue that I have, and it’s a pretty big issue, is with the support drivers seem to get from the live chat feature- on road and off road. IiioAnytime anything comes up for me, I contact support. And generally speaking, it’s not at all my fault, and I’m going above and beyond to ensure that customers successfully receive their packages and everyone stays safe! So let’s say I have a route that majority apartments, and several of the stops have access issu cted by this incident. But almost without fail, wit will show on my standings, and it will take an additional several es/can’t get ahold of customer.. so I actually take the time to reach out to customer serval times, and try to find a safe way into the building without causing disturbance. I generally have luck eventually gaining access, but it does take me much longer than anticipated. I call support, let them know why I’m a little behind, they tell me not to worry, they’ve made a notation to my account and my standings won’t be negatively affected by this incident. But almost without fail, it will show on my standings, and it will take an additional several times of reaching out to support to get someone who will actually hear me, look at the notes in my account, and to please adjust my standings so that if fairly and accurately reflects the work that I do for the flex program. I d

Good offers don’t come through anymore. I’m usually scheduled a week out and for the last 2 and a half weeks I’ve scheduled maybe 3 offers, forcing me to work with other delivery platforms. I’ve done Flex since January ‘22 and the experience has drastically gone from great to bad, to find something else immediately. Im a full time college student and full time Flex driver…..this no longer pays the bills. I scheduled a route for 3:30am, the license scanner was malfunctioning, I called support to check in and was told they were closed. HOW and you have hundreds of drivers on the road! Flex support will lie to the drivers in a heartbeat. Something was reflected on my standings negatively, I reached out, they said it was beyond my control, they’ll remove it…..within the next 24 hours I got an email WITH NO EXPLANATION saying they aren’t removing it anymore……I don’t mind driving far out, I love to drive, that’s why this job did fit perfect for me at one point, but now I don’t recommend it for anyone’s mental health…..there is NO advocacy for the drivers, the customer can say absolutely anything and it’s the drivers fault, with no investigation whatsoever, ONLY until you email them and ask what’s up will they do any type of looking into it, and even then it’s 50/50. I don’t recommend it AT ALL. If you’re a college student, PLEASE look into work study like I am. I start soon and couldn’t be happier to leave this behind!!!!