Entrust Identity

Name: Entrust Identity
Rating: 2.4 (234 reviews)
Author: Entrust

Business

Free

234 Ratings
Ages

4+
Years
Category

Business
Developer

Entrust
Language

EN
+ 8 More
Size

56.5
MB

The Entrust Identity mobile application is the new Entrust mobile platform for delivering strong identity credentials to both employee and consumer users. With this version of the application, users will continue to benefit from the authentication and transaction verification capabilities that replace hardware tokens, while adding advanced password reset capabilities for employee use cases. One Application, Multiple Uses The Entrust Identity application allows you to create identities and activate unique one time passcode soft token applications for use with different organizations that use the Entrust Identity IAM platforms for strong authentication. Verify Transactions Protect yourself when initiating any type of online transaction such as account login, financial transactions, etc by receiving confirmation of your transactions right to your mobile application. Confirm the details and enter your secure, one time passcode to complete the transaction. Manage Employee Passwords When password reset and unlock management becomes a burden for an IT department, allowing employees to manage their passwords right from this mobile application improves the experience for everyone. Employees will use the same strong credential they would when managing passwords through web portals to simplify the process – without compromising security. Entrust combines security with usability for millions of customers across the globe. For more information on Entrust and the Entrust Identity mobile applications please see: Information on Entrust: www.entrust.com Information on Entrust Identity Mobile: https://www.entrust.com/resources/identity-and-access-management/support/entrust-identity-app

Ratings & Reviews

2.4

out of 5

234 Ratings

App Unavailable on My Home Screen
06/14/2021

BakedFrog88
App was working fine until today. The app looks like it is stuck updating or something and the only way to access it is from the library tab or from the App Store. Super annoying when the icon is literally on my home screen your system just isn’t properly compatible with iPhone.
App Unavailable on My Home Screen
06/14/2021

BakedFrog88

App was working fine until today. The app looks like it is stuck updating or something and the only way to access it is from the library tab or from the App Store. Super annoying when the icon is literally on my home screen your system just isn’t properly compatible with iPhone.
Too laggy and buggy to use
11/05/2021

Braineater3
Compare to just about every other two factor app I have used, Entrust Identity is by far the worst. When attempting to use it for two factor that a site sends to it, you have to toggle back and forth between the identities and actions screen before you actually see the two factor prompt. By then the site you are trying to get into may have expired the login. Also, when launching the app it often hangs at a white screen with nothing on it. This apps needs a lot more work and it is sad that many large corporations have to rely on this for their customers. It is 2021. There is no reason why a two factor app can’t be fully functional and not cause a delay of over 10 seconds to use (in this apps case we are taking more than a minute to use it).

Developer Response
Thanks for your feedback. Please let us know if you still have this issue.
Too laggy and buggy to use
11/05/2021

Braineater3

Compare to just about every other two factor app I have used, Entrust Identity is by far the worst. When attempting to use it for two factor that a site sends to it, you have to toggle back and forth between the identities and actions screen before you actually see the two factor prompt. By then the site you are trying to get into may have expired the login. Also, when launching the app it often hangs at a white screen with nothing on it. This apps needs a lot more work and it is sad that many large corporations have to rely on this for their customers. It is 2021. There is no reason why a two factor app can’t be fully functional and not cause a delay of over 10 seconds to use (in this apps case we are taking more than a minute to use it).
Developer Response 03/28/2023
Thanks for your feedback. Please let us know if you still have this issue.
Used to be great
04/30/2021

Adam Beall Md
Just rolled out an update with “bug fixes” and new user experience. App no longer refreshes upon opening and now requires that you manually refresh. App frequently (almost always) freezes after a few minutes and requires restart and relogin to resume function on IOS version. Now requires more clicks for the same functionality. Overall a major downgrade in user experience with what was previously a well functioning app with no bugs or freezes in my experience.
Used to be great
04/30/2021

Adam Beall Md

Just rolled out an update with “bug fixes” and new user experience. App no longer refreshes upon opening and now requires that you manually refresh. App frequently (almost always) freezes after a few minutes and requires restart and relogin to resume function on IOS version. Now requires more clicks for the same functionality. Overall a major downgrade in user experience with what was previously a well functioning app with no bugs or freezes in my experience.
Notification drop down
07/02/2022

Sam402
It works well, but it’s not very pleasant each time notification comes to approve; the whole app has to open instead of giving an option to approve from the notification banner. Same support also needs to be activated for Apple Watch. All other related apps allow us to do that.

Developer Response
Thanks for the feedback. We have a secure authentication mechanism where the details of notification are not passed through Apple or Google. Other related apps have added a threat vector whereby your company / transaction information is being fed through Apple / Google and if someone hacked in there - your/ organization information will be at risk. Having said that - we are looking into options for providing you the secure authentication in a convenient fashion as you requested. Thanks again !
Notification drop down
07/02/2022

Sam402

It works well, but it’s not very pleasant each time notification comes to approve; the whole app has to open instead of giving an option to approve from the notification banner. Same support also needs to be activated for Apple Watch. All other related apps allow us to do that.
Developer Response 03/28/2023
Thanks for the feedback. We have a secure authentication mechanism where the details of notification are not passed through Apple or Google. Other related apps have added a threat vector whereby your company / transaction information is being fed through Apple / Google and if someone hacked in there - your/ organization information will be at risk. Having said that - we are looking into options for providing you the secure authentication in a convenient fashion as you requested. Thanks again !

Performance improvements and bug fixes.

Version 25.4.0

Aug 14

Data Linked to You

The following data may be collected and linked to your identity:
- Contact Info
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Identifiers
- Usage Data
- Diagnostics