FreeStyle LibreLink - US 4+

I hope I can change this review. I placed a monitor on my arm and waited 1 hour for the App to scan it. After one hour the App said “you need a new scanner”. I rescanned the sensor and I am waiting another hour. I am pretty sure it will say the same thing. Reading the reviews I see some messages saying that you have to do the first reading with some sort of reader (which I do not have). In any case, how stupid is that if true. I re-read the instruction on the sensor and there is no comment on that. In any case, why do I have to buy a reader? If this App is worth anything, why force people to buy a reader?

Update: I called and was sent a new one. I could activate with the phone only and it has been working for 2 days. My problem now is that the readings are all over the place. I understand that intersticial glucose is different from blood glucose, but I had 104 in the phone and 147 on the blood. Also there are some low readings like 66 that are totally off. I don’t even have diabetes or inject insulin (prediabetes). I will update. For now, I went from 1 to 2 stars.

Update 2: Day 3 is getting better. The values are less crazy and smaller differences from blood glucose. Increasing to 3 stars.

Interstitial fluid (ISF) glucose measurements will have a delay. ISF glucose and blood glucose measurements taken simultaneously are likely to be different. If you suspect your sensor is not working or is inaccurate, please call our customer care team at 1-855-632-8658.

The app is a little glitchy. When you setup the app, you enter your email address. But you only enter the address once, not twice like some apps require to be sure you entered the right address that is free of typos. I entered my address wrong. I noticed it during set up but there was no back button to go back and fix the mistake. Then, once I was done setting it up I went to my account profile to correct the mistake. You can change your name and birthday and password but you can’t change your email address. With the incorrect email address, you can not link app-to-app (I was trying to link to Veri). I called customer support to see if they could do update my email address from the back end. The answer was no. The only option is to deactivate your account and the reinstall the app with a new account. But that also means you lose the sensor you bought because the sensor only calibrates once.

This would be an easy fix for the developer: (1) either add the space to enter the email twice to confirm the right address, or (2) have a back button on the set up pages so people can fix their mistakes during set up, or (3) have a back door via customer service to fix wrong addresses without losing the sensor. The sensors aren’t cheap. When I finish this sensor, I’ll likely switch to a different model and not use Libre because this was an annoying defect in the app.

We'd like to follow up with this. Please give us a call at 855-632-8658 so we can better assist.

I actually have been a type 1 diabetic since I was 7 years old, I am now 25 and work for a family practice that deals with a lot of type 2 and type 1 diabetics. I have showed a lot of patients this product after I tested it out myself, and the doctors I work for have written a lot prescriptions for this item and have actually had me come into the room with them and the patient to inform them and show them how this product works. The doctors I work for have told me to contact the company for more information on insurance coverage, drug rep information to report back to patients and even becoming either a sponsor or something involved in this company because I truly do believe this will make any diabetics life easier as it has made mine. I work for a very busy practice and am very forgetful, this monitor has made my life that much easier and my Hemoglobin A1C come down from 9.2 to 7.8 within 3 months (this glucose monitor has a reminder setting that will alarm you within 1-2 hours to retest your blood sugar once you apply that setting) I highly recommend this product and can honestly say it has made managing my type 1 diabetes’s more reasonable.

Thank you for your feedback!