igloohome

Name: igloohome
Rating: 0 (0 reviews)
Author: Igloohome Inc.

Lifestyle

Free · Designed for iPad

Ages

4+
Years
Category

Lifestyle
Developer

Igloohome Inc.
Language

EN
+ 18 More
Size

252
MB

The igloohome app allows users to manage their igloohome smart locks or igloohome smart keyboxes. Grant visitors access to your home or property from any time and place. Through the igloohome app, you can send a PIN code or Bluetooth key to anyone via email/SMS/Whatsapp/other communication platforms, for the duration that you select. Through the igloohome mobile app, you can also check the access logs to see who and when someone has entered your property. For Airbnb hosts: Make check-in and check-out smoother for you and your guests. When you synchronise your Airbnb account to the app (via Airbnb Connect), a PIN code is created for each guest when their booking is confirmed. This PIN code is sent to the guest for his/her to use on the igloohome smart lock/keybox when they arrive at your property, and is only valid for the period booked. No more fuss over key exchanges and missing/lost keys ever again. For more information, please visit http://iglooho.me/appstoredescription Continued use of GPS running in the background can dramatically decrease battery life.

Ratings & Reviews

This app’s overall rating was recently reset.

Too much personal information
06/23/2020

ConceredGuy
If you read the privacy policy it says ”Parts of your public profile page that contain some Personal Data may be displayed in other parts of the Platform to other users for marketing purposes or to the extent necessary to operate and manage referral and rewards programs”.Nowhere does it say if you can limit that kind of sharing.And according to the privacy policy, they may transfer your personal data to other country, which can have different laws about handling the data. There’s apparently nothing you can do about that, or what that can ultimately mean for your data. Not cool. Not happy.

Developer Response
Hi there, thank you for your feedback! We've since revised this and it is feedback like yours that helps make us better every day. We don't sell your data or license any of your data to brokers to protect all our users. The changes better reflects our policies and practices, and we hope to continue to delight our customers!
Too much personal information
06/23/2020

ConceredGuy

If you read the privacy policy it says ”Parts of your public profile page that contain some Personal Data may be displayed in other parts of the Platform to other users for marketing purposes or to the extent necessary to operate and manage referral and rewards programs”.Nowhere does it say if you can limit that kind of sharing.And according to the privacy policy, they may transfer your personal data to other country, which can have different laws about handling the data. There’s apparently nothing you can do about that, or what that can ultimately mean for your data. Not cool. Not happy.
Developer Response 05/07/2021
Hi there, thank you for your feedback! We've since revised this and it is feedback like yours that helps make us better every day. We don't sell your data or license any of your data to brokers to protect all our users. The changes better reflects our policies and practices, and we hope to continue to delight our customers!
Great idea, not well executed
11/09/2017

Kenny!
First I should say, I LOVE the idea of the igloohome key box. It’s a handsome device and extremely clever. Someone who’s very good at math had to come up with this. The way it works is a mystery to me. But...I had a mechanical problem with the padlock portion at the top of the device. Basically, the key wasn’t turning the latch far enough to open or close the padlock. I sent a couple of messages to customer support, got a Zen Desk auto-reply back saying we’ll be right with you, and heard nothing for a month. Tried again, same story. Meanwhile, it seems that the device can’t really cope even with San Francisco’s mild weather as the electronics also stopped working after a few months. We tried using the jumpstart option to open the face of the device. No joy. To add insult to injury, once you have an account, there is no way on the app or on their website to cancel it. You have to reach a person on their end to do it. I suppose they must be a pretty new start up, and are eagerly learning the lessons of how to run a decent business. One thing engineering school, or any school, doesn’t teach is great customer service. That can only come with maturity and experience in the field. I’m sure in a couple of years they’ll be much improved.
Great idea, not well executed
11/09/2017

Kenny!

First I should say, I LOVE the idea of the igloohome key box. It’s a handsome device and extremely clever. Someone who’s very good at math had to come up with this. The way it works is a mystery to me. But...I had a mechanical problem with the padlock portion at the top of the device. Basically, the key wasn’t turning the latch far enough to open or close the padlock. I sent a couple of messages to customer support, got a Zen Desk auto-reply back saying we’ll be right with you, and heard nothing for a month. Tried again, same story. Meanwhile, it seems that the device can’t really cope even with San Francisco’s mild weather as the electronics also stopped working after a few months. We tried using the jumpstart option to open the face of the device. No joy. To add insult to injury, once you have an account, there is no way on the app or on their website to cancel it. You have to reach a person on their end to do it. I suppose they must be a pretty new start up, and are eagerly learning the lessons of how to run a decent business. One thing engineering school, or any school, doesn’t teach is great customer service. That can only come with maturity and experience in the field. I’m sure in a couple of years they’ll be much improved.
Top Notch Customer Service
03/17/2023

bcg144
I purchased a second lock after loving the first one so much for my hunting property. I managed to break both of them when opening the back while they were locked when trying to replace the batteries. That triggered the safety lock feature I did not know about but makes sense for safety purposes. I called and worked with Mark in customer service who was awesome at getting these replaced for me within a week. The follow up was proactive and responsive so I highly recommend this product and company!
Top Notch Customer Service
03/17/2023

bcg144

I purchased a second lock after loving the first one so much for my hunting property. I managed to break both of them when opening the back while they were locked when trying to replace the batteries. That triggered the safety lock feature I did not know about but makes sense for safety purposes. I called and worked with Mark in customer service who was awesome at getting these replaced for me within a week. The follow up was proactive and responsive so I highly recommend this product and company!
Resolved - App does not work
12/28/2024

DanN-87
Edit: quick and responsive support led to a resolution, so I’ve updated my rating.I’ve gotten ten different undefined and network errors when trying to log in. I’m currently unable to access my lock in the app. If I do miraculously log in, as soon as I select my lock I’m logged back out and can’t get back in. I know the credentials are correct - I’m not typing them in myself, I’m using Apples password manager. This is ridiculous
Resolved - App does not work
12/28/2024

DanN-87

Edit: quick and responsive support led to a resolution, so I’ve updated my rating.I’ve gotten ten different undefined and network errors when trying to log in. I’m currently unable to access my lock in the app. If I do miraculously log in, as soon as I select my lock I’m logged back out and can’t get back in. I know the credentials are correct - I’m not typing them in myself, I’m using Apples password manager. This is ridiculous

- Compatible with locks running updated internal firmware across all eligible SKUs. - Fixed crash when auto unlock function is used

Version 3.2.1

Dec 10

Data Linked to You

The following data may be collected and linked to your identity:
- Contact Info
- Identifiers
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location
- Contact Info
- Contacts
- User Content
- Usage Data
- Diagnostics