FirstMobile App

Name: FirstMobile App
Rating: 3.1 (1985 reviews)
Author: First Bank of Nigeria Limited

Finance

Free

2K Ratings
Age Rating

4+
Years
Category

Finance
Developer

First Bank of Nigeria Limited
Language

EN
English
Size

124.8
MB

FirstMobile is the official mobile banking smartphone application from FirstBank. It provides FirstBank account holders with convenient access to both financial and non-financial transactions via their mobile phones/devices. The App is sleek and convenient to use- evident in its DIY enrolment process. New customers can simply download the app and open a FirstBank account while existing customers with Verve or Naira Mastercards can register and begin using the app without cause to visit a physical branch location. FirstMobile is poised to offer an even more reliable and definitely more convenient digital banking experience with its latest version update.

Ratings & Reviews

3.1

out of 5

2K Ratings

Complaint
09/04/2021
Adebukolami
The update is OK but you guys supposed to allow another means of login apart from atm cardI lost my atm card last two weeks now and now that I want to login to my mobile bank app I can't just because I don't have atm and for me to get another atm it will take some times cause where I am is a rural area where there's no bank. I don't really like using USSD cause it too frustrating for me You guys should try to reconsider and do another update that will allow use to login with our mobile number or email please
Complaint
09/04/2021
Adebukolami

The update is OK but you guys supposed to allow another means of login apart from atm cardI lost my atm card last two weeks now and now that I want to login to my mobile bank app I can't just because I don't have atm and for me to get another atm it will take some times cause where I am is a rural area where there's no bank. I don't really like using USSD cause it too frustrating for me You guys should try to reconsider and do another update that will allow use to login with our mobile number or email please
Couldn’t log into my mobile app
10/03/2024
Princess Commy
There’s nothing wrong in doing an update to your app to enhance the use of the app but what is a big problem is the option you guys gave to access the app. I haven’t used my ATM card in years because I use my mobile app to do transactions like transferring money, and checking my account activities. You guys supposed to give us another option on how to log , for instance using our emails that we used when we open account or log back in using our mobile app login. If I can’t have access to my account, tell me of what benefit is this your update because it’s not making sense to me being logged out of my mobile app just because you did an update. I’m not even in Nigeria now tell me what I’m supposed to do now . If this issue cannot be resolved that means any time I’m in Nigeria, I have to look for another bank to be banking with. And all the people that I introduced to first bank I will let them know this problem so that they can find another better bank to be banking with . This is really frustrating.
Couldn’t log into my mobile app
10/03/2024
Princess Commy

There’s nothing wrong in doing an update to your app to enhance the use of the app but what is a big problem is the option you guys gave to access the app. I haven’t used my ATM card in years because I use my mobile app to do transactions like transferring money, and checking my account activities. You guys supposed to give us another option on how to log , for instance using our emails that we used when we open account or log back in using our mobile app login. If I can’t have access to my account, tell me of what benefit is this your update because it’s not making sense to me being logged out of my mobile app just because you did an update. I’m not even in Nigeria now tell me what I’m supposed to do now . If this issue cannot be resolved that means any time I’m in Nigeria, I have to look for another bank to be banking with. And all the people that I introduced to first bank I will let them know this problem so that they can find another better bank to be banking with . This is really frustrating.
You should be able to use the app even if you don’t have ATM debit card.
Jun 5
chiekOriginal
As a customer in the diaspora, I have struggled for years with the FirstMobile app because I do not have a First Bank ATM card. On several occasions, I downloaded the app, attempted to register, became frustrated by the ATM card requirement, and eventually deleted it.Recently, I decided to give the app another try, hoping the registration process had improved. I was pleasantly surprised to see that First Bank now allows customers to register using their BVN, which is a great improvement and shows that the bank is considering the needs of customers who may not have access to an ATM card.Unfortunately, my excitement was short-lived. Although I was able to proceed with the BVN registration process, I repeatedly encountered errors at the final stage and was unable to complete my registration. After several attempts, I still could not gain access to the app.I appreciate the effort First Bank has made in introducing alternative registration methods, but the implementation needs improvement. If customers can successfully complete registration using BVN, especially those of us in the diaspora, it would greatly enhance the user experience and accessibility of the app.I hope the technical issues are addressed soon because this update has the potential to make banking much more convenient for many customers.Why is it difficult to emulate systems that are working? See Access mobile app, formerly diamond, pace-setter! More than a decade later and other banks are still lagging behind with their apps.
You should be able to use the app even if you don’t have ATM debit card.
Jun 5
chiekOriginal

As a customer in the diaspora, I have struggled for years with the FirstMobile app because I do not have a First Bank ATM card. On several occasions, I downloaded the app, attempted to register, became frustrated by the ATM card requirement, and eventually deleted it.Recently, I decided to give the app another try, hoping the registration process had improved. I was pleasantly surprised to see that First Bank now allows customers to register using their BVN, which is a great improvement and shows that the bank is considering the needs of customers who may not have access to an ATM card.Unfortunately, my excitement was short-lived. Although I was able to proceed with the BVN registration process, I repeatedly encountered errors at the final stage and was unable to complete my registration. After several attempts, I still could not gain access to the app.I appreciate the effort First Bank has made in introducing alternative registration methods, but the implementation needs improvement. If customers can successfully complete registration using BVN, especially those of us in the diaspora, it would greatly enhance the user experience and accessibility of the app.I hope the technical issues are addressed soon because this update has the potential to make banking much more convenient for many customers.Why is it difficult to emulate systems that are working? See Access mobile app, formerly diamond, pace-setter! More than a decade later and other banks are still lagging behind with their apps.
So far, so good.
10/12/2025
opilo1
I’ve been using the app now for a couple of years and wanted to wait and see how the app worked before I offered up my review. I must admit that it’s been pretty good to navigate the app to conduct several and different tasks. It’s worked quite well while transferring money into my savings account from either in Nigeria or while in California. I haven’t had a problem using the app to perform fx transfers from my First Bank $ account into my Naira account. I’ve also used the app to buy and send data to folks in Nigeria. So, notwithstanding the issues noted by other users, I must say I haven’t experienced any of them, and it could be that they experienced their issues way back. Keep up the good work, First Bank.
So far, so good.
10/12/2025
opilo1

I’ve been using the app now for a couple of years and wanted to wait and see how the app worked before I offered up my review. I must admit that it’s been pretty good to navigate the app to conduct several and different tasks. It’s worked quite well while transferring money into my savings account from either in Nigeria or while in California. I haven’t had a problem using the app to perform fx transfers from my First Bank $ account into my Naira account. I’ve also used the app to buy and send data to folks in Nigeria. So, notwithstanding the issues noted by other users, I must say I haven’t experienced any of them, and it could be that they experienced their issues way back. Keep up the good work, First Bank.

• Dangote IPO • Convert FX Initiative • FirstMonie Wallet Transfer FMS Integration • First Rewards loyalty portal on FirstMobile • Transaction status enquiry and beneficiary bank downtime • MyBankStatement

Version 2.11.12 Sep 17

Data Linked to You

The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- Identifiers
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location
- Contacts
- User Content
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller: First Bank of Nigeria Limited
Size: 124.8 MB
Category: Finance
Compatibility: Requires iOS 15.1 or later.

iPhone
Requires iOS 15.1 or later.

iPad
Requires iPadOS 15.1 or later.

iPod touch
Requires iOS 15.1 or later.
Languages: English
Age Rating: 4+

4+

Learn More