Spruce is the leading platform for HIPAA-compliant communication and care outside of the exam room. Call, text, fax, secure message, video chat, and more—all from one secure app, with a unified team inbox. Designed for healthcare professionals and their patients, Spruce takes your clinical operations to the next level, with powerful, easy-to-use tools for team collaboration, panel management, telehealth, business phone functionality, and automated custom communications.
Healthcare Professionals: Start your free 14-day trial today—no credit card required.
Patients: Spruce is always free. Download to connect with your care team for secure messaging and telehealth.
— SPRUCE FOR HEALTHCARE PROFESSIONALS —
• Get new phone and fax numbers, or transfer in your existing lines
• Robust mobile and desktop apps
• Built-in compliance: Automatic HIPAA BAA, two-factor login security, SOC 2 auditing, HITRUST certification, and automatic audit logging for communication read, write, and view
• Advanced phone system: Phone trees, multiple lines, secure voicemail, automated transcription, VoIP, number sharing
• Messaging and fax: Secure individual and group messaging, two-way SMS texting, secure two-way eFax
• Telehealth: Secure video calling, as well as adaptive clinical questionnaires for patient intake and screening
• After-hours: Automated schedules adjust your phone system and messaging to match your business hours
• Automation: Save messages for reuse, schedule messages for future delivery, implement automatic message responses for common needs
• Panel management: Contact and conversation tagging, patient list upload, advanced search, bulk messaging, and custom inbox configuration and communication routing for each team member
• Team collaboration: Secure team chats, shared inboxes, internal notes, and @-paging bring the features of modern team software to the healthcare space
• And more…!
— SPRUCE FOR PATIENTS —
• Sign in to a free and secure patient app, on mobile or desktop
• Receive video calls from your care team
• Send and receive secure messages, including photos
• Receive alerts for new activity
Ask your healthcare team for an invitation to connect on Spruce. If they're not on Spruce yet, ask them to sign up today!
They have been completely a lifesaver to me and has helped me completely with my issue and has made it easier to have more people to talk to about my problems and they’re available more to me than my other doctor was. Which I went in and seen him once a month and he only gave me about five minutes of his time. These people are used doctors and others that are included in your program will spend more time with you answer more questions and they have done that for me more than the two years than When I was seeing my Other Doctor. Anybody that is suffering and Suboxone works for them I truly highly recommend the service because I’ve struggled 20+ years on opiates and the Suboxone has been the only thing that has helped that’s giving me some freedom back so give these guys a try if you read my review you won’t be disappointed. -James Clark
Do not recommend
A for Awesome
Spruce is an entry level product that’s still run like a start up. Customer service is awful. You can’t talk to anyone on the phone. Even if you flag a message as urgent, it could take hours for someone to actually help you. They’ll text you a copy-paste help guide for an outdated interface that’s barely applicable to the current interface. The app is wildly limited in its functionality. If you need someone outside of your office to cover your calls and text messages, Spruce can’t provide that for you. You get calls, but no text messages. Covering doctor has to have another device to manage your texts. Only recently can you even do group messages via SMS, wasn’t an option for years. Calls are dropped all the time. You can miss calls because your app won’t ring so you need a back up way for patients to communicate in case they can’t reach you in Spruce. I could go on but customer service and the surprising simplistic functionality of this app is EXTREMELY frustrating. This is an app for a newbie practice owner, but as your practice grows, you need to look elsewhere.
Developer Response
Thank you for taking the time to share your experience and detailed feedback. We’re very sorry to hear that our platform and support did not meet your expectations. We understand how crucial reliable communication and responsive customer service are for your practice.Your comments about response times, phone and messaging coverage, app functionality, and recent improvements have been shared with our team for careful review. We’re continuously working to enhance Spruce based on user feedback.We’d appreciate the opportunity to learn more about your specific concerns and how we can better support your needs. If you’re willing, please reach out to our support team directly (or provide your preferred contact information), so we can address the issues you’ve raised more personally.We’re committed to continual improvement and want every practice to feel fully supported as they grow.Thank you again for your feedback.
Alcohol withdrawal: anxiety: depression
Shoe whore
I would highly recommendHe mark for psychiatry care .He has be has been an asset to my life and my Recovery. he’s not only very knowledgeable, but cares and takes the time out of his busy schedule to make sure he checks in with you and sees how you’re feeling he is always on time for his appointment and even you do not have an appointmdon’ he it’s always available sees what is going on with you and how any medication you’re on are affecting you and any other concerns you might have. I give Mark an A+and I’ve seen a lot of psychiatric care over many different states and decades,By far I have found a great professional to help me with all my needs. He makes you feel comfortable which is a big help to be honest and open in order to achieve your desired results if-anyone is looking for care look for Mark and he will do a great jobBethanie
I Highly Recommend Spruce
Pipsquacky777
I recently switched my private counseling practice over to Spruce and my only regret is n not having done it sooner. I love being able to send and receive faxes in my phone. Having a secure phone “line” that uses my existing phone is wonderful. I can tag clients so I can do searches for people with similar issues and email them information that might be relevant to them. I can “page“ myself to remind me to do a client related task or follow up with them. (It’s kind of like the marking.) I can get off of the phone with a client and immediately write a note to document the call. I can do video sessions. I’m looking forward to improvements such as clients being able to access from their PC (right now they have to use a smart phone) and better reporting so that I can more easily send out the client records when requested. But they’re a great service for a great price. My anxiety level has literally gone down because of the seamlessness of this service. Thank you Spruce!
Developer Response
Thank you for taking the time to share your experience on Spruce — we appreciate it and are glad to hear that you are using many of Spruce’s features to their full potential in your practice. We wanted to let you know that we recently made it possible for patients to use Spruce on their PC (in addition to their smartphone). Please get in touch so we can help set this up for your practice. Our team is available via the support chat in-app or by email at support@sprucehealth.com.
This release includes the following lovingly crafted features:
• UI and stability improvements
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Providers: thanks for sharing feedback, feature requests, and ideas in the Spruce Support channel.
If you love Spruce, please take a moment to leave us a review or rating in the App Store — it helps others discover Spruce!
Version 4.5.4
The developer, Spruce Health, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Linked to You
The following data may be collected and linked to your identity:
Contact Info
Identifiers
Usage Data
Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
