These heavily negative reviews that your probably reading are a little outdated, as the app has either been updated or the reviewers are blind as a bat. I personally have seen that it warns you what timeframe you can use your ticket before it expires, and what your start to end destination is. The time frames for when the train shows up doesn't even need to be on the app just get Google maps people. The prices for a ticket can be a bit pricy if your used to bus type prices of $1.5, to pay around 14$ can be a bit much for some people. The Metrolink tickets allow for you to carry it's use onto another train line as well if you understand how tickets work. That actually is my only complaint, explaining what options you have once a ticket is active and how to use those options as most who use trains in general are on the older side.

lMy friend and I decided to take a trip on the train and purchased our tickets on the app. We arrived at the station and boarded the train, just as soon to find out from the lady commentating that the train would be stopping for service at a city before our stop and wasn’t even going to our destination. We didn’t want to get stuck in a random city unsure of if there would be any connecting trains there available to take us to our destination, so we frantically got off the train. When purchasing our tickets there was nothing on the app to tell us that the train we had purchased tickets for wasn’t even going to the place we bought them for, so we had no clue of this until right when we stepped on the train. Not only was our morning ruined, but they denied our refunds and kept our money, because “ Planned service disruptions (i.e. track maintenance), are not eligible for compensation” I would normally agree with this, but the problem is when purchasing our tickets there was nothing letting us know there would even be a planned service disruption. If we knew this, we just wouldn’t have bought the tickets in the first place.

I’m a regular user with this app because I use it to travel to the LA Union Station. However, I haven’t been using the app for the past two weeks and just started using it again today. I was trying to buy my ticket, and I can’t seem to set my destination to LA Union Station?? I tried exiting in and out of the app, hoping that it’s some sort of glitch and the app can refresh itself. Still the same problem regardless. I found myself a little frustrated because I usually buy my ticket on the app few minutes before boarding the train and loved that I could do this. I hope this can be fixed within the app.

This app shows a complete disregard for basic convenience. Never in my entire life have I not been able to look at train schedules before purchasing tickets. As well as that, it baffles me that no where on the app is there any indication of the expiration time limit that applies to one way tickets. Had I know that the tickets I was buying for a week in advance would expire at 3 AM the next morning, I would have never used this completely useless app, and my money would not be wasted. This aspect of Metrolink’s ticket buying process itself is completely irrational to me. Why is it that I am unable to buy a ticket for a future trip on this app? My suggestion for Metrolink is to address these issues, otherwise I can’t fathom using this feature any time soon in the future. Overall, an extremely disappointing and frustrating experience. My advice for people considering using this app is to save their time and money, and use a different train service.