Pronto - San Diego 4+

North County Transit District

San Diego Metropolitan Transit System

Designed for iPhone

    • Free

iPhone Screenshots

Description

PRONTO makes buying fares for MTS and NCTD easier than ever. Add money to your PRONTO app, then scan your phone at the validator each trip you make. Our pay-as-you-go function means you always get the best fare! When using the app, hold your phone 5 to 6 inches below the validator to scan your barcode.

The PRONTO app can also help you plan trips, see real-time arrivals, get service statuses, save favorite stations, and find stops for San Diego County area transit so you can plan your trip around San Diego without any problems.

Always Get The Best Fare
With PRONTO, you can pay-as-you-go* by adding money to your PRONTO account with a credit or debit card. Every time you scan your app, the appropriate one-way fare is deducted from your balance. Look for validators at Trolley, SPRINTER and COASTER stations, and onboard buses.

You will never be charged more than a Day Pass ($6 Adult or $3 Reduced Fare) in a given calendar day, regardless of how many trips you make. Likewise, you will never be charged more than a Month Pass ($72 Adult or $23 Reduced Fare) regardless of the number of trips in a calendar month.

You can track your progress toward a Day or Month Pass in the PRONTO app.

*Pay-as-you go features not available for COASTER (must prepay for Day or Month Pass).


Manage Your PRONTO Cards
• Register your PRONTO card for balance protection
• Load money onto your card using a debit/credit card
• Set up autoload to top off your card automatically when your balance gets low
• See your balance, current fare, and earned passes
• Look up your recent scans, transfer times, and payment history
• Manage multiple PRONTO cards for your family or group
• Block/Unblock a lost or stolen card

Next Departures:
• Find Next Departures using stop number, address or landmarks
• See real-time bus and train service statuses and news
• Map and List view of Nearby Stops
• List of recent stops and favorites

Trip Planning:
• Plan a trip using popular landmarks or addresses
• Full trip itineraries with fare information, actual walking distance, and map view
• Set alerts to notify you when transit is arriving
• See a list of recent trip plans
• Save favorite stops for easy access

Need More Help?
Contact PRONTO Support at 619-595-5636

What’s New

Version 4.051

Trip Planner Optimizations and Bug Fixes
Fixed an issue impacting some user’s ability to process successful transactions
Barcode optimizations to improve scanning user experience

Ratings and Reviews

4.6 out of 5
8.2K Ratings

8.2K Ratings

Pigsooiee ,

Pronto Impressions

I like the app. There is a lot to it, and I’m still not completely comfortable using all of its features, but I do believe it has enough features for you to be able to find out anything you need to know. It is really convenient to have the app on my iPhone and use the value added feature to just scan my phone under the machine on the bus. Since it does your bookkeeping for you, you always know how much is in your account, and never feel as though you’re not taking the bus often enough to justify buying a monthly pass, since your balance carries over month to month. I need a tutor to schedule a trip where multiple buses are involved at this point, though. All in all, I am happy with the Pronto system.

Contemporary SD Commuter ,

Unreliable & clunky

Just missed the bus because I couldn’t reload money. Got an API key error - obviously some problems in the backend of this app. Tried restarting app, same error. Tried deleting and re-adding my credit card - a new error indicating broken implementation on backend. I can get over the ugly UI…but backend errors for an app that thousands of people depend on for daily commutes are pretty inexcusable. I can afford to be late today, but I feel bad for those who cannot. Guess QA and testing for this app are as high a funding priority as fixing our roads and making bike lanes safer.

Finally, where is the long-overdue Apple transit/Apple Pay implementation? The ROI will be significant. Almost every stop, the buses are stopped a minute or more as people fumble around with their pronto pass. Best part of Apple Pay/Google pay: no need to get an unreliable app with a pass that doesn’t work, or wait in long lines at kiosks that are vandalized and barely functional. Lack of investment in this regard accumulates in wasted time and fuel and ultimately lost revenue when drivers get fed up and wave passengers on board. MTS: get with the times! Your fare collection methods are slightly better than before, but still lagging 10 years behind.

A sad UCSD student ,

Ultimate Failure

I just changed phone recently and tried to transfer my existing virtual card from my old phone to my new phone. When I clicked on ‘transfer existing card’ it prompted me that transfer failed and blocked my card so I couldn’t use it anymore. I called the Pronto help service, and they helped me went through the same failed transfer, blocked card, unblock card on their end, failed transfer again. It happened 7 times during my call to help service. In the end, I gave up. Now my card is blocked and I can’t unblock it from my end. No more purchases can be made.

Honestly, this app is such an amazing failure that it should be put into a textbook of most classical programming disasters. Have the programmers even looked at people’s complaints? Your app is supposed to be the backbone of public transport, not the one who denies it. I rarely write such a harsh comment, but this is just ridiculous because CompassCloud was so well developed compared to this one. You can do it, but you choose not to.

App Privacy

The developer, San Diego Metropolitan Transit System, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Financial Info
  • Location
  • Contact Info
  • Usage Data

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

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