Crisp Team inbox is a powerful multi channel helpdesk that fits in your pocket. Join more than 300 000 businesses around the world. It’s the only shared inbox mobile app that integrates as many features right in your pocket.
A shared inbox tailor-made for mobile experiences
Willing to offer the best customer service experience whether you’re in front of a computer or on the move with your mobile phone? The Crisp team inbox has been designed to offer everything you need at your fingertips.
Manage your team inbox from your mobile phone
Used to have a shared inbox software on your computer? You can now have the same experience through our inbox made for teams. Everything has been included so you can manage your team inbox from your mobile phone. help articles, shortcuts, private notes and even audio or video calls have been integrated into Crisp Mobile Helpdesk.
Crisp is an all-in-one shared inbox software
Don’t get it wrong, Crisp still offers a free business chat app for B2B and B2C companies but not only. Using Crisp, you can centralize messages coming from WhatsApp, Emails, Line, Telegram, Phone Calls, Instagram, Facebook Messenger and much more. From your Crisp shared inbox, you can benefit from powerful features: CRM, Chatbots or even marketing automation. Everything in one app.
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Your customers have hundreds of questions that require a human to answer them every day. Crisp allows you to gradually automate all these mundane tasks. Using these app has allowed us to increase customer satisfaction and sales and it has also eliminated the need to hire more people to handle these mundane tasks. Wether your customers prefer to communicate via phone, text, email, live chat, automated chat (bot) Crisp has the power to help you develop a knowledge base that can be easily and automatically be delivered to the customer. It takes a little bit of time to understand how all the options can be configured, but it is well worth it. Plus, it is the most affordable option of the other solutions in the marketplace, like Intercom or Gorgias. We run two businesses on Shopify and we highly recommend this app.
Beats the HelpScout app 🙌
macaddiict
I had to use HepScout (kinda similar functions) for years at a previous job. I actually really liked HelpScout except the mobile experience was awful… basically useless if you weren’t on a big screen device if you ask me. Crisp Chat got it right with their app, and I use it similarly to how I used HelpScout before. All the functions I have looked for in the app are present and make sense.The only frustration for me so far has been that by default the mobile app filters chats by default in the Inbox, so I would get and alert and click it to open the app and if the chat was for another agent the chat would then be filtered out of the default Inbox view.I finally figured out the little filter capsule interface at the bottom of the chat works on iOS just like it does on the web. Combined with the top filter I was able for see and work with all the chats!Suggestion: It would be rad to be able to edit helpdesk articles and categories on the go in this mobile app!⭐️⭐️⭐️⭐️⭐️overall - thank you for a reliable and fast app that lets me stay in contact via chat when I am away from my main computer.
Love Crisp for customet support
Ashland S
We’ve had an awesome experience using Crisp! It’s super helpful to provide support for a Shopify app given they enrich the data of our customers and share the Shopify URL to help us more quickly support them. We love their chat translation feature, their internal notes feature, their saved responses feature, and their helpdesk! Only complaint is we could use an internal ticketing system for better managing tickets across team members. We’re using segments and filters for the time being to get around it.
Impressively bad
Science lover lv
The list of issues with Crisp is endless. You can sign up with Google on the website, but then this app requires a password making it impossible to login without resetting your account. And people have pointed this out in reviews and yet they haven’t updated the app. The settings for the chat window are seemingly completely ignored. Their platform specific libraries seem to randomly stop working or never start working at all. Push notifications even once set up never get delivered. In app notifications that don’t require any special set up rarely fire. And their own support chat is pure AI slop. It’s impossible to get real support for any issue which you will certainly encounter. Do yourself a favor and do not download this app or engage with this company in anyway. Run!
- fix: When switching websites operators and inboxes might not have been updated
- fix: Crash that could occur when switching between websites
- fix: Inbox selector button could disappear on iOS 26 when sub-inbox name is long
- feat: Notification settings now show diagnostics when push notifications are misconfigured
Version 6.8.3
The developer, Crisp IM SARL, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
Contact Info
Identifiers
Data Linked to You
The following data may be collected and linked to your identity:
Contact Info
Identifiers
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
