FordPass‪™‬ 4+

Ford Motor Co‪.‬

Ford Motor Co.

    • Free

Description

• Send convenient remote commands – Lock(1)/unlock,(1) stop/start(2) and create a start schedule from virtually anywhere using complimentary remote vehicle controls -— When equipped with FordPass® Connect(3)

• View important vehicle details(3) – Tire pressure, fuel or charge levels, maintenance information and more vehicle knowledge you need

• Get Vehicle Health Alerts(3) – Be informed when your Ford vehicle needs attention(4)

• Earn and track FordPass Rewards – Redeem Points toward discounts on service, maintenance and new vehicle purchases

• 24/7 Roadside Assistance(5)

• Get support – Help available through call or chat with a Ford Guide

• Schedule service(6) – And locate dealers

• Access your payments – Via Ford Credit

• Enable Phone as a Key feature for eligible vehicles. Background location permission is necessary to use the feature


(1)Remote lock/unlock requires power door locks.
(2)Automatic transmission only.
(3)FordPass Connect (optional on select vehicles), the FordPass App and complimentary Connected Service are required for remote features (see FordPass Terms for details). Connected service and features depend on compatible AT&T network availability. Evolving technology/cellular networks/vehicle capability may limit functionality and prevent operation of connected features. Connected service excludes Wi-Fi hotspot.
(4)Aftermarket on-board diagnostic devices may interfere with various vehicle systems, including Vehicle Health Report and 911 Assist.® To avoid interference, remove the device or contact the device maker for more information on compatibility.
(5)Roadside Assistance is included for certain owners and available to everyone for a per-service fee. Ford reserves the right to change program details without obligations. Ford Roadside Assistance is a complimentary offering to all Ford owners for up to five years or 60,000 miles (from the date of sale), whichever comes first. Ford EV owners: Beyond 35 miles, your vehicle will be taken to the closest public charger or Ford EV-certified dealer.
(6)At participating dealers.

What’s New

Version 4.23.2

• Fixes some issues related to remote start

Ratings and Reviews

4.7 out of 5
486.9K Ratings

486.9K Ratings

Charlie$ayS ,

Works perfectly

Just bought a new Ford Escape and this app complements it perfectly. Works every time and I use it multiple times daily. No errors or issues Alexa at home integration works 100% of the time too. Remote start schedules work perfectly too. I do wish I could adjust heat/ac within the app. Maybe it’s available on other vehicles and not my SEL trim level. We use Ford Pass to keep our vehicle running while we leave our Great Dane in the vehicle on warm and cold days. Auto climate control ensures it stays one temperature. Built in WiFi allows us to stream a multiple wireless cameras while it runs on auto start mode to monitor him while we are away from the vehicle. The one-touch button to add more run time to the remote start feature is slick. We take our dog everywhere so this is why we mention these features. We have a dog divider to keep him behind front seats, use child locks to keep him from opening back doors and FordPass locks out the ability for him to roll down windows. After starting FordPass we turn on the radio for him cause he’s spoiled and then lock it with the app, add time to auto start and walk away. I also got a notification in FordPass for a sensor fault and alarm went off notification which I thought was great as well. The sensor fault was due to 6” of snow on vehicle and the alarm notification was due to me exiting vehicle after using FordPass to remote start the suv. Neat stuff.

wirst Roadside Assustance Ever ,

Worst Roadside Assistance I’ve Ever received

A woman stuck in the dark of a parking lot called in for roadside assistance or rather I did it online and was told in the message back who the roadside assistance tow company would be; given the wrong phone number and was told that they would be there seven hours later at 2:55 AM when I called it in at 7:00 PM. When I try to call the phone number that they gave me for the tow company, you got a recording saying it was not a valid phone number. I had to look online and find the phone number to the tow company who verified they had my ticket and would be there within an hour. However they told me that the Ford dealership it was being towed to did not have overnight drop off service.I then called Ford pass and ask them to switch the towing from going to the car dealership to my house which was only 5 miles away. They told me that would not be covered by the insurance. My sister had to come and get me and I left my car in the parking lot. One of the worst service as I have ever received from a 24 hour roadside assistance company

ChristineS1992 ,

Get it together

Up until recently I would have given this app 5+ stars... it used to work perfectly every time. In the last month there have been “maintenance in progress” for days on end, depending on what guide you talk to, they don’t know what to say except what is on their script. Once in a while you’ll get someone who is actually knowledgeable and helpful. Or no one answers ( waited for 15 minutes before hanging up) , this in and of itself is unacceptable! Now in the last month it seems it takes forever for the app to load up, or it doesn’t recognize your log in, or it takes forever to start or it doesn’t start at all! I understand the need for maintenance and updates but this is getting ridiculous!! I’m very tech savvy and work as a sales consultant for Ford and I can tell you this is making us look bad especially when you tell your customer that it comes with remote start they can start from virtually anywhere. Now, they are upset because they miss their keyfob remote start because at least with that it was reliable. Customers are NOT happy about this. Get your act together because I know legitimately I know this is a great app when it works consistently! You want everyone to set up their FordPass account and start charging for the use the convenience of remote starting, locking, and unlocking, their vehicles but you can’t even keep the app working or respond promptly when your app is down!

App Privacy

The developer, Ford Motor Co., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Location
  • Contact Info
  • User Content
  • Identifiers
  • Usage Data
  • Diagnostics
  • Other Data

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • User Content

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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