To add a counterpoint to a lot of negative reviews, I had a good experience using the app and renting a bike. Downloaded app, created an account just with email and password, purchased a 1-ride pass within the app using Apple Pay / stored credit card on iOS, walked up to a dock, picked a bike, selected the corresponding number and unlocked the bike. After riding, redocked the bike which ended the trip. Worked pretty seamlessly and only spent about 2 minutes before being able to take a bike and ride.Would like to see more electric bikes and more docking stations. Found myself in between docks when getting lunch and decided to just keep the bike rather than walk 6 blocks to park it and there’s no way to secure the bike unless you bring your own lock if doing that.

I and my son were visiting LA, and got wanted to explore the city without paying a lot for micro mobility options, after spending $16 for 10 minutes of riding 2 Lyme scooters. We have discovered Metro City Bikes offering full day of riding option for only $5 per bike!We rode for 20+ miles around the area and saw a bunch of places using e-bike models which were great for going uphill. Using the app is straightforward, phone number + CC/ApplePay is sufficient to register and start riding in a few minutes.Finally returning the bikes to a station and locking them we realized our trips were not ending due to the station being offline. That required a tech support ticket communication, with the picture proof of our returns to get unlocked virtually out of the prior trip. Tech Support was quick to communicate and resolve the issue, but I wish there were less duplicate emails being sent by the system. Ideally there should be more e-bikes available, and also knowing the battery status through the app would eliminate depleted battery surprises if need to cover many miles.

The first couple rides I had some issues parking the bike back in the dock and had to contact support for help. After that I got the hang of docking slowly but firmly for the three beeps lol!! Since then it’s been smooth sailing. Parking is limited where I live and I often have to park a 20 minute walk or more away. Accessing the bikes makes it so much easier and faster, as well as zipping around town for various appointments. Took me a minute but now I love this service.

An update from four months ago was supposed to have fixed the bug when signing into a TAP account. It did not. In-app support was majorly unhelpful, ignoring my comments about the issue I was having and constantly redirecting me to buy a pass, while offering no suggestions to sign into my account. When unlocking a bike in the app, you must log in every time. If you can’t log in, you can’t use the app to unlock the bike. Well, I purchased my pass through the LIFE program using my TAP account meaning I need to use the TAP log in. When I enter my user name and password, the sign in redirects to a missing page on the metro bike website. The constant error message of 404 page not found and nowhere to go from there other than back to the log-in page to start over, and still not be able to log in, renders this app unusable