My eldest daughter has been literally fighting for her life! This is her second time fighting cancer. We had to Travel for around 2 hours to get to her treatment. She would not feel like eating anything at all. Her son ( 5 yrs. Old) would always be hungry so each day we would stop and get him a burger and myself the bacon burger and each a vanilla shake. I ask my daughter to try a shake to see if she could keep that down. Reluctantly she tried a strawberry shake and it was like a symphony started playing. She was able to keep it down. Others tried to get her to try shakes elsewhere and she refused. No she said that whataburger has the best shakes of any place. They are nice and thick and so refreshing on these daily road trips to the oncologist. And all of her other appointments. Now her young son alway ask for the shake with his chicken strip meal. She love the burger too. She finally was able to start eating. Her son ask if it’s a what a shake day? We said no it’s What a burger… but he insisted it’s what a shake day. We travel in her son’s old truck most of the time. The ac went out and it’s really hot here in Texas but we just roll the windows down and away we go…knowing that the milk shake is going to taste even better today. So thank y’all for being on this journey. And thank y’all for the best shakes…it brightens our days and gives my daughter some nourishment too!🙏❤️🙏

I love the WHATABURGER app, but really need some improvements. Wish there was a way to customize items. Yes, you can on lunch, dinner, but what about breakfast. I know for us as a family, we have some that don’t eat eggs and have some that just want eggs on their taquitos. Please just make it so you can customize.Here is the reason why. I go to the actual Whataburger and ask for something to be done 3 times, but yet, get to the window and see it’s rung up the wrong way and I am charged MORE!!! If I could just customize my stuff on the app and pick it up, it would make it so much easier. If there is a mistake, it might be my fault, but 99.9% of the time, it would be the person making the order inside. Anyways, please consider making adjustments to the app.Also, please add the option of asking for Jelly on the app. It’s a PAIN to have to call the restaurant and ask for it to be added to a Mobile order and then they don’t do it.

I like to order through this app because I can order food without being interrupted while placing my order in person. However, the app does not speed up the process of getting your food. You have to set a time that you want your food to be ready. You click on the submit button, but you still have to check in with the front counter team member to let them know you’re there. If you don’t, you’ll be waiting for a while until a team member asks you if you’ve been helped. The few times that I’ve ordered through the app, the average wait time has been over twenty minutes. I arrived at one location recently and waited several minutes at the on-line check in sign before I was asked if I needed any assistance. Than it took another 25 minutes for me to get my food, which was not a big order. Patrons behind me and patrons ordering through the drive thru got their orders quicker than I did. When I got my order, it was cold. This may also have been an issue with the location which has already been reported. The other issue I have is that some locations we frequent the most are in an unreliable cell-phone areas and makes using the app difficult. Other fast food apps that I’ve used automatically place the order into the system without having to check-in in person. I’m sure improvements will be made and we will still visit whataburger since the value of the product is definitely worth the cost.

First off, I love Whataburger. I initially downloaded the app to make it more efficient for me to make an order and just pick it up. Seemed simple. Unfortunately that’s not the case. Every time I make an app order and pick up the order I notice I’m waiting longer than people who order in person at the counter. It bothered me so i started ordering through the app and going through the drive through instead because I want the points. Today was the straw that broke the camel’s back. I app ordered a 75 cent burger and went to pick it up. There was a crowd of people but I understood waiting. I waited an hour and never got my order. When I asked one of the runners they told me that they have one station handling online orders while the rest are handing in person orders. They were allowing a backlog of online orders to pile up with no real intent to fulfill the order in a reasonable amount of time. Over one hour isn’t a reasonable amount of time while in person orders were getting fulfilled in 20 minutes. There is no real benefit of this app except cashing in points. I recommend screenshotting your QR, delete the app, and scan the QR for inperson orders. You get your order prioritized over app orders and don’t have to wait long. The refund process is a pain too so I don’t like that rather. Poor user experience.