Meliá: Book hotels and resorts

Name: Meliá: Book hotels and resorts
Rating: 4.7 (4675 reviews)
Author: Meliá Hotels International S.A.

Meliá Hotels International

Only for iPhone

Free · Designed for iPhone. Not verified for macOS.

4.7K Ratings
Age Rating

4+
Years
Category

Travel
Developer

Meliá Hotels International S.A.
Language

EN
+ 8 More
Size

165
MB

iPhone

Download our app and start dreaming! Get the Meliá app and make the most of your holiday or business trip. Our app will be your perfect travel companion with which you can access a wide range of services and get unique and exclusive advantages. Choose from all our destinations around the world and live unforgettable experiences: luxury hotels, heavenly resorts, or stays in iconic buildings. Download our app now and plan your trip, you will get an exclusive discount on all your bookings. Want to know everything our app can do? - Manage your bookings wherever you are. - Access the best offers and exclusive discounts. - Save time on arrival with our digital check-in. - Forget about the card! You will now have a digital key on your mobile. - Live a #DigitalStay experience, with which you can request room service at any time: A pillow? A dental kit? Something to eat? - Make all kinds of reservations in our restaurants, spas or premium services. - Join our MeliáRewards programme for endless perks. Your experience starts at home. Choose Meliá. If you experience any difficulties with the app, please email appsupport@melia.com. Visit our https://www.melia.com website and follow us on: - Facebook: https://www.facebook.com/Melia.Hotels - Instagram: https://www.instagram.com/meliahtlresorts/ - Twitter: https://twitter.com/MeliaHtlResorts

Ratings & Reviews

4.7

out of 5

4.7K Ratings

We had a great experience
04/22/2019

LALuttmer
I’m so sad to see that several people had bad experiences at a Amelia resort. We have been Amelia club members for many years and have never experienced the issues described in some of the other reviews. We have heard that there are differences in the service levels at some of the resorts. We have always stayed at their upper level resorts and have had fabulous service! We still correspond with some of the butlers we have had over the years and have returned to specific resorts for that reason. I encourage you to reach out to their main head quarters and tell them about your experience! We had one small issue several years ago and I called the corporate manager and they gave us a week free at a resort of our choosing.
We had a great experience
04/22/2019

LALuttmer

I’m so sad to see that several people had bad experiences at a Amelia resort. We have been Amelia club members for many years and have never experienced the issues described in some of the other reviews. We have heard that there are differences in the service levels at some of the resorts. We have always stayed at their upper level resorts and have had fabulous service! We still correspond with some of the butlers we have had over the years and have returned to specific resorts for that reason. I encourage you to reach out to their main head quarters and tell them about your experience! We had one small issue several years ago and I called the corporate manager and they gave us a week free at a resort of our choosing.
Worst app ever
05/17/2023

kslmd
We checked into the Paradisus Los Cabos. Love the resort but the app is absolutely useless. Cannot access any restaurant menus through the app nor book any reservations. No way to book spa services. It’s a shame because if the app were actually working properly and were it useful, it would improve the experience greatly. In our modern world everything is done online and having a well designed app is vital. A huge disappointment. It suggests a lack of concern on the part of Melia about customer service. The cost of app development should not preclude a large company like Melia from developing a well designed platform for their customers. Looking through the reviews of the app it is apparent the issues have been going on for years. Yet they repeatedly ask for clarification of the issues people are having as if they don’t already know. What a joke. Melia, please ask your app developer to stop treating your customers like idiots and fools. It’s patronizing to say the least. You know full well after years of consistently poor reviews, many of which contain detailed descriptions of the problems people are encountering, what the issues are. Why do you refuse to address them?? And please don’t respond with “please reach out to us” or some such nonsense. Just FIX IT.
Worst app ever
05/17/2023

kslmd

We checked into the Paradisus Los Cabos. Love the resort but the app is absolutely useless. Cannot access any restaurant menus through the app nor book any reservations. No way to book spa services. It’s a shame because if the app were actually working properly and were it useful, it would improve the experience greatly. In our modern world everything is done online and having a well designed app is vital. A huge disappointment. It suggests a lack of concern on the part of Melia about customer service. The cost of app development should not preclude a large company like Melia from developing a well designed platform for their customers. Looking through the reviews of the app it is apparent the issues have been going on for years. Yet they repeatedly ask for clarification of the issues people are having as if they don’t already know. What a joke. Melia, please ask your app developer to stop treating your customers like idiots and fools. It’s patronizing to say the least. You know full well after years of consistently poor reviews, many of which contain detailed descriptions of the problems people are encountering, what the issues are. Why do you refuse to address them?? And please don’t respond with “please reach out to us” or some such nonsense. Just FIX IT.
A piece of heaven
06/27/2019

paradisus lover
This was my 3rd time staying at melia resorts !!I luv it so much ! I don’t want to go anywhere else! My 1st stay was at paradisus Palma real my 2nd stay was at the reserve at Palma real Nd I just got back from paradisus punta Cana got upgraded to the reserve Nd then my 2nd week upgraded to the royal service !! It was an amazing 2weeks !! The people r wonderful The service was impeccable! Our waiter Julio was the best !! I can’t wait for next time (6 months) I always recommend Meliá resorts !! If it’s not Meliá it’s not a piece of heaven!!♥️
A piece of heaven
06/27/2019

paradisus lover

This was my 3rd time staying at melia resorts !!I luv it so much ! I don’t want to go anywhere else! My 1st stay was at paradisus Palma real my 2nd stay was at the reserve at Palma real Nd I just got back from paradisus punta Cana got upgraded to the reserve Nd then my 2nd week upgraded to the royal service !! It was an amazing 2weeks !! The people r wonderful The service was impeccable! Our waiter Julio was the best !! I can’t wait for next time (6 months) I always recommend Meliá resorts !! If it’s not Meliá it’s not a piece of heaven!!♥️
Still missing functionality
02/11/2025

Net money
The broken calendar was fixed, which makes it possible to make a booking now. However some basic functionality is still missing that was in the prior versions of the app before the redesign. Mainly - you can’t use just some points. The app only gives the option to use ALL of your points for a booking or none. The app used to have a slider where you could select how many points to use.Also a lot of the other ‘features are rather useless - thing s just go to the hotel website and don’t provide any other info. And there is no way to actually email melia about issues or problems with this app etc.

Developer Response
Dear Guest,Thank you for taking the time to give your opinion.We’re sorry that your experience has not been ideal and rest assured we’ll be giving priority to solving this issue in the next update to ensure that your experience of using the application is the best it can be. We’re grateful for the role your input plays in continuing to try to offer you the best service possible.We hope to have the opportunity to provide you with a smoother experience in the future. Warm regards.Laura López, Voice of Customer Coordinator
Still missing functionality
02/11/2025

Net money

The broken calendar was fixed, which makes it possible to make a booking now. However some basic functionality is still missing that was in the prior versions of the app before the redesign. Mainly - you can’t use just some points. The app only gives the option to use ALL of your points for a booking or none. The app used to have a slider where you could select how many points to use.Also a lot of the other ‘features are rather useless - thing s just go to the hotel website and don’t provide any other info. And there is no way to actually email melia about issues or problems with this app etc.
Developer Response 02/20/2025
Dear Guest,Thank you for taking the time to give your opinion.We’re sorry that your experience has not been ideal and rest assured we’ll be giving priority to solving this issue in the next update to ensure that your experience of using the application is the best it can be. We’re grateful for the role your input plays in continuing to try to offer you the best service possible.We hope to have the opportunity to provide you with a smoother experience in the future. Warm regards.Laura López, Voice of Customer Coordinator

In this version, we continue improving the App so you can manage your stay more comfortably and easily. You can now complete your online check-in up to 48 hours before your arrival, and we’ve introduced improvements to the hotel page experience.

Version 7.5.3 May 4

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location
- Contact Info
- Identifiers
- Usage Data
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller: MELIA HOTELS INTERNATIONAL SA
Size: 165 MB
Category: Travel
Compatibility: Requires iOS 17.0 or later.

iPhone
Requires iOS 17.0 or later.

Mac
Requires macOS 14.0 or later and a Mac with Apple M1 chip or later.

Apple Vision
Requires visionOS 1.0 or later.
Languages: English and 8 more

English, French, German, Italian, Portuguese, Quechua, Spanish, Traditional Chinese, Vietnamese
Age Rating: 4+

4+

Learn More

Privacy Policy

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Meliá: Book hotels and resorts

Ratings & Reviews

We had a great experience

Worst app ever

A piece of heaven

Still missing functionality

What’s New

App Privacy

Data Used to Track You

Data Not Linked to You

Accessibility

Information

Supports

Wallet

You Might Also Like

Barceló Hotel Group

Iberostar Hotels & Resort

ALL Accor - Hotel booking

Palladium Hotel Group

Iberia

AirEuropa for mobile

Civitatis: Fill your trip!

Vueling Airlines-Cheap Flights

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Bahia Principe Hotels