I like the app. But there are some easy/obvious features I’d assume would be natural features, but aren’t there. (1). It knows I have reservations, but if it shows me the actual details of those reservations (room types, beds, confirmations, etc.), I’m overlooking where. (2) There is a nice “itinerary” feature that lists things like check-in, car services, excursions. Great. But, it does not show resort restaurant reservations. I understand that, the restaurants are via a different system, so I’m not griping about that. But I think that the itinerary feature should at least let the guest manually add their own items — such as restraint reservations, beach time, etc. An incomplete itinerary is a pretty worthless thing. If the app allowed the guest to fill-in the other stuff manually, that would be a very useful improvement.

We stay at four seasons always, if they have a hotel in a particular location we are going. We are currently in four seasons Bora Bora. And interact with our concierge a lot about activities, spa, and different things we are booking. The app is very helpful and concierge responds right away! The only annoying thing is it constantly asking me to turn on Bluetooth and allow app to connect to my Bluetooth (which I turned off). And when the Bluetooth is on it is asking me all the time to allow four seasons to connect through Bluetooth to nearby devices. It is very frustrating. And it happens every time I open an app or use it. Can you please fix this bug?!

I love that I can directly chat with the concierge team. But this is my third time staying in this Four Seasons (San Francisco Embarcadero) and the in-room dining menu has never worked in the app. Each time, I have to ask for dining options over chat which is bothersome rather than having time to peruse the menu

This is one of the most incompetently designed apps on Apple. How hard does it need to be to change a phone number attached to your account (and, no, it should not require opening a ticket). No UI feedback when choosing a date in the calendar, no confirmation screen when completing a booking, “preferences” is nonsense list of options that don’t reflect what you’ll actually need during your stay. Whole thing feels like a template. My experience with the properties: 5 stars. My experience with this “app”: 1 star. To the “app and accounts team”: Get it together. Less playing around and more getting the job done. It’s really isn’t rocket science to get this right. Serving hospitality and booking is a solved problem. You’re dragging the brand down.