HSBC HK Mobile Banking

Name: HSBC HK Mobile Banking
Rating: 4.7 (12240 reviews)
Author: HSBC Global Services (UK) Limited

All-in-one financial services

Free

12K Ratings
Age Rating

4+
Years
Category

Finance
Developer

HSBC Global Services (UK) Limited
Language

EN
+ 2 More
Size

981
MB

HSBC HK Mobile Banking app (HSBC HK App) Designed specifically for our Hong Kong customers*, HSBC HK App offers a seamless, easy and secure way to manage your everyday banking needs on the go. Key features: • New customers can open a bank account on our app without visiting a branch (For Hong Kong customers only); • Log on securely and verify transactions with built-in Mobile Security Key and biometric authentication; • Pay friends and merchants via FPS QR code, mobile number or email and transfer & pay bills/credit card easily • Check your account balance, credit card balance, insurance policies and MPF at a glance; • Review your investment performance and swiftly manage your transactions in one place; • Stay informed with push notifications for eStatements and eAdvices, incoming FPS funds and credit card payment reminders etc. ‘Chat with us’ offers 24/7 support for you --simply log on and tell us what you need help with. It's as easy as texting a friend. Get started with HSBC HK App now. One touch, you’re in! HSBC Life Well+ programme in HSBC HK App works with Apple Health to sync workouts data. *Important Note: This App is designed for use in Hong Kong. The products and services represented within this App are intended for Hong Kong customers. This App is provided by The Hongkong and Shanghai Banking Corporation Limited (‘HSBC HK’). The Hongkong and Shanghai Banking Corporation Limited is regulated and authorised to carry out banking activities in Hong Kong S.A.R. If you are outside of the Hong Kong, we may not be authorised to offer or provide you with the products and services available through this App in the country/ region/territory you are located or resident in. This App is not intended for distribution, download or use by any person in any jurisdiction or country/ region/territory where the distribution, download or use of this material is restricted and would not be permitted by law or regulation. Please be aware that HSBC HK isn’t authorised or licensed in any other jurisdiction for the provision of the services and/or products available through this App. This App shouldn’t be considered as communicating any invitation or inducement to engage in banking, lending, investment or insurance activity or any offer or solicitation to buy and sell securities or other instruments or to buy insurance outside Hong Kong. In particular, credit and lending products and services aren’t intended for or promoted to clients resident in the UK. By applying for any credit and lending products through this App, you’ll be deemed to have confirmed that you aren’t a UK resident. Persons dealing with HSBC Hong Kong or other members of the HSBC Group outside of the UK aren’t covered by the rules and regulations made for the protection of investors in the UK, including the depositor protection provisions of the Financial Services Compensation Scheme. Packaged retail and insurance-based investment products aren’t intended for or promoted to clients located in the EEA. By applying for or transacting in any such products, you’ll be deemed to have confirmed that you’re not located in the EEA at the time of such transaction.

Events

MAJOR UPDATE
Switch phone with QR code

Got a new iPhone? Scan the QR code and transfer the HSBC HK App to your new phone in seconds – Fast, simple and secure.

Ratings & Reviews

4.7

out of 5

12K Ratings

Excellent app; could improve the chat function
May 21
Yip Tak Wah
I have been using this app since the beginning and it is powerful and it has improved in many ways over the years. The customer chat function is a bit difficult to use. It would be better if this chatting did not require constant re-logging on.
Excellent app; could improve the chat function
May 21
Yip Tak Wah

I have been using this app since the beginning and it is powerful and it has improved in many ways over the years. The customer chat function is a bit difficult to use. It would be better if this chatting did not require constant re-logging on.
The worst banking app ever!
08/14/2025
xmsong02
HSBC has the worst app and online service. I don’t understand how its rating is 4.7 while most of the ratings given by users were 1 or 2 stars. When you login your account online or on their mobile app, there are only two things you can do - either transfer or make a deposit. I believe most people login to their account would want to see their account balance and transaction details first, even they make transfers, they would still want to know their account balance first, but HSBC just hide these information. It always takes me some time to find out my account detail. Also, even you get to the transaction details, it only shows you the transaction from the last statement. How stupid it is!!! Why does HSBC think their clients have no need to check their account details, only transfer or deposit money when they login?

Developer Response
Hi xmsong02, we are keen to know more about your case for our service improvement. Please contact us via chat bar on HSBC HK App, “Chat with us” function on our website or our customer service hotlines. Thanks.
The worst banking app ever!
08/14/2025
xmsong02

HSBC has the worst app and online service. I don’t understand how its rating is 4.7 while most of the ratings given by users were 1 or 2 stars. When you login your account online or on their mobile app, there are only two things you can do - either transfer or make a deposit. I believe most people login to their account would want to see their account balance and transaction details first, even they make transfers, they would still want to know their account balance first, but HSBC just hide these information. It always takes me some time to find out my account detail. Also, even you get to the transaction details, it only shows you the transaction from the last statement. How stupid it is!!! Why does HSBC think their clients have no need to check their account details, only transfer or deposit money when they login?
Developer Response 08/18/2025
Hi xmsong02, we are keen to know more about your case for our service improvement. Please contact us via chat bar on HSBC HK App, “Chat with us” function on our website or our customer service hotlines. Thanks.
Generally good, but …
Aug 7
hongkongais
While we, as clients, don’t mind seeing the bank’s new services and products, the advertisement section on the top of the app still takes up too much space for us to do what clients really wants to do on the daily. As a credit card user, we would also like a HSBC to seriously consider allowing us to add our cards to Apple Pay of all our iOS secondary devices (or even macOS devices). I understand as a global bank they have their security concern but we as clients also want to have the convenience and security to use Apple Pay across our devices, where HSBC can allow us to do so by authentication through the app on the principal device.
Generally good, but …
Aug 7
hongkongais

While we, as clients, don’t mind seeing the bank’s new services and products, the advertisement section on the top of the app still takes up too much space for us to do what clients really wants to do on the daily. As a credit card user, we would also like a HSBC to seriously consider allowing us to add our cards to Apple Pay of all our iOS secondary devices (or even macOS devices). I understand as a global bank they have their security concern but we as clients also want to have the convenience and security to use Apple Pay across our devices, where HSBC can allow us to do so by authentication through the app on the principal device.
Garbage app, & security like Fort Knox just to access YOUR OWN money
09/08/2020
KenSuen106
Advice for expats/people who live/moving overseas, do yourselves a favor...close your account, and jump ship to CitiBank...HSBC HK app, website, banking is straight up garbage when compared to other banks/banking app. First is the log-in process, which always require you to answer your question, fine. Then on to your password...what is the 4th/6th, and last letter of your password? Or 1st/5th/second to the last...it’s like pulling hair just to access your own money.Second thing is the the process to reactivate a dormant account. HSBC in Hong Kong requires little calculator looking device to sign-in...I understand you can switch it to a mobile device security, BUT you need the physical device to switch over to the mobile phone security device. Once your account is dormant, you can’t even update your phone number/email without that calculator...okay, only you can snail mail a form from overseas...it’s been over a month since I mailed my form, and still haven’t heard anything back yet. Yeah, do yourself a favor go to a different bank. Last time I was in HK, I wasted 3 hours in the Yuen Long branch just to reactivate account/get cash out.
Garbage app, & security like Fort Knox just to access YOUR OWN money
09/08/2020
KenSuen106

Advice for expats/people who live/moving overseas, do yourselves a favor...close your account, and jump ship to CitiBank...HSBC HK app, website, banking is straight up garbage when compared to other banks/banking app. First is the log-in process, which always require you to answer your question, fine. Then on to your password...what is the 4th/6th, and last letter of your password? Or 1st/5th/second to the last...it’s like pulling hair just to access your own money.Second thing is the the process to reactivate a dormant account. HSBC in Hong Kong requires little calculator looking device to sign-in...I understand you can switch it to a mobile device security, BUT you need the physical device to switch over to the mobile phone security device. Once your account is dormant, you can’t even update your phone number/email without that calculator...okay, only you can snail mail a form from overseas...it’s been over a month since I mailed my form, and still haven’t heard anything back yet. Yeah, do yourself a favor go to a different bank. Last time I was in HK, I wasted 3 hours in the Yuen Long branch just to reactivate account/get cash out.

We’ve been working hard to improve the HSBC HK App. Update now to: • Set up the HSBC HK App on your new phone in seconds. Just scan a QR code on your old phone — quick and easy. • Activate your ATM card and set or reset your PIN - right from the Cards page. Need help? Chat with us 24/7 in the app.

Version 3.74.12 Sep 9

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
- Usage Data
Data Linked to You

The following data may be collected and linked to your identity:
- Health & Fitness
- Financial Info
- Location
- Contact Info
- Contacts
- User Content
- Identifiers
- Other Data
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location
- Usage Data
- Diagnostics

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Accessibility

Information

Seller: HSBC Global Services UK Limited
Size: 981 MB
Category: Finance
Compatibility: Requires iOS 16.0 or later.

iPhone
Requires iOS 16.0 or later.

iPad
Requires iPadOS 16.0 or later.
Languages: English and 2 more

English, Simplified Chinese, Traditional Chinese
Age Rating: 4+

4+

Learn More