I’ve been shopping with BL for almost a decade now. I’m a loyal customer and I’m well acquainted with the employees at my local store and go in monthly, sometimes more. So I’m not just complaining to complain here.That said this app is incredibly buggy. I can’t add things to my cart, I get an error message, and even before that started happening, I couldn’t purchase things even tho all information is correct and every space is filled. Can ya’ll please look into this? I love shopping with you guys and would love to give you five stars but unfortunately I knocked one off since I can’t even shop using the app anymore.

This app is great for taking your money and pretty much nothing else. It’s a fun way to window shop I guess, since it is way easier and faster to load than Boxlunch’s mobile website. But if there’s items you want, good luck finding them in stock. As an online store, BoxLunch itself leaves MUCH to be desired. Has links for exclusive products up and pretends you can still buy them even though they’re out of stock. (Can’t ship to your address, or pickup in store. If I can’t receive the product what exactly am I paying you for?!) Also appears to be inventory mismanagement across the website and stores, as I found a pin that has been out of stock on the website for weeks at a local store just yesterday. App claims I have reward coupons, but just tries to automatically apply them to my cart it doesn’t tell me what they’re for or when they expire. Oh, and if you try to reach out to BoxLunch directly through their email support, there’s a severe character limit so you can’t even explain the problem completely, and if you’re in this app it will say “can’t submit, blank captcha.” You didn’t give me a captcha in the first place, and this is YOUR app, blockheads. Try a little harder.

BoxLunch technology is very poor and they struggle to combine various shopping channels to create a positive online shopping experience for their best clients. Whether shopping thru the the app, online store, or in a physical store they cannot correctly combine your accounts and credit your shipping and/or reward points. The system doesn’t credit points always correctly, and when you call, sometimes they know how to fix it and other reps have no idea. The system may check you out as a guest even though you are a five star member. You then have to wait an hour after placing and order before you call customer service to fix the shipping cost. When you finally can call you’ll be waiting as they call all their teams and team members to ask “are we supposed to fix this?” Once you get your points you then have to explain you are five Star and t should be 1.25 points and get ready to wait and escalate. You’ll have wait even more when you ask for a supervisor to fix it...so it it worth a stressful experience for every order placed? And then spend an extra 30 minutes per order to save a little money while feeling this is this biggest waste of time, emotion, and drama per order? You decide.

While I love visiting these stores at malls, their app and site leave a lot to be desired. Being reminded multiple times by the notifications, they wanted me to spend my box money before it expired. I thought “great, there’s plenty of amazing items they have to offer”. However in navigating the app, I came to find that there are multiple problems. You can’t use your box lunch money to save on some of the nicer quality anime figures, most of their items are sold out 24/7 online or don’t ship, and lastly the other majority has you pick up items in store. With these stores being located in malls, this is a lot to ask. It’s a long drive from where I am and out of the way with work on the weekdays. I imagine many are in similar situations. So this led me to ask, what’s the point of box money, if I can’t even use it on most of the offerings this store has? It makes me discouraged if anything, to spend more money in the store, when I know the money I get back is basically useless.