The app is not setup smart enough to for example replace one type of milk with another, or with simple water. Same way it’s not setup so you can replace one fruit with another, or peanut butter with almond… etc. Instead you have to say “remove peanut “ which keeps the price the same, instead of offering a replacement, you have to go and “add” almond butter, which now costs additional $$. So in order to do this simple task you can’t order through app , you have to go physically in the store and ask them to do the swap and then they do it for the same price…

I ordered from the app while in store because the line was ridiculously long. I ordered the same immunity asap as I did the day before. The app stated my order would be ready at 106pm. I waited til 110. As I was approaching the counter the person who was handing out the orders slowly turned around and started making conversation. At this time I’m trying to make eye contact with any of the workers since I now see my drink on the counter. 2 more açaí bowls are placed by my drink. The same guy who walked away picks up the bowls and starts giving them out to the people who ordered them and completely disregards me standing there. I wait for him to finish and he turns away again. Enough about him. My drink tastes like a gingershot only!!! No elderberry, pineapple or any other flavors. This was a horrible experience.

The app’s great being able to order ahead of time is very convenient however during busy hours the estimated time for the completion of order is incorrect. Also it would be nice if they had a notification sent when the order is ready to be picked up rather than an estimated time. And let’s be real if is busy do not expect your order quick they are human beings not machines. It will be helpful to have some customer support services available or somewhere to summit reasonable complaints

My only beef is the favorites screen is kind of useless. After every order I’m prompted to save as a favorite. I’ve done this many times bc regardless of how many times I save it. It never goes away. Every time I hit the favorites menu it takes me back to the “Save as favorite” menu screen. The weird thing is occasionally when I tap favorites I am taken to the favorites screen where I see about ten favorites for the same drink. I don’t care now. It’s just frustrating considering I get a $12 juice every morning. Whatever.