Almost every time I go to use this app it has a problem, usually saying that my saved payment, orders, login info, or other information is invalid and making me re-enter it manually, or change my password again only for it to not recognize the new one, and almost always when I’m in a really big hurry and trying to pick it up on the way somewhere or I don’t have the card with me. The app is fine when it works but I literally don’t order anymore if I don’t have at least several minutes. I literally just spent over 30 minutes trying to log into my account, make another account, and then still have to just order as a guest and deal with the rewards points later, which is the only reason I use the app. I don’t normally complain about apps but this one is just awful.

Hi! We are frequent customers at MOD Pizza and so is my extended family (every Friday to treat our kids after preschool). Typically when I walk in, I’m greeted with friendly faces that seem happy to be serving me. Today, I did not feel that especially from the gentleman working the oven. When I walked in, I was given a long stare with a grim face from him until I finally said, “I’m here for my mobile order”. In a very unfriendly voice he replied, “it’s in the oven.” I proceeded to wait for my order (done in a timely manner), so thank you for that!! He did not offer to put it in a bag, or extra sauce like he normally does. He barely even said, “here’s your order”. I am just disappointed in the customer service today. I’m not sure the reasoning, but we will most likely halt our time here at Mod Pizza and continue our business somewhere else in Georgetown for our Friday treats. The app is not very user friendly when it comes to ordering. Multiple times I’ve ordered and would like to pick my food up at 11:15 with the understanding you all open at 11, so I can pick my kids up in time from preschool. I can never get it to work on the app and have to choose 11:30. Other pizza places in town have pizzas ready at 11, which makes it more convenient for us. I’m usually not one to complain, but I’m very disappointed in the customer service I experienced today, specifically from the gentleman working the oven.

The Mod app was pretty problematic before and I’ve messaged the company a few times when I’ve had issues with it. Recent update has cured a lot of my ails. It’s not quite as intuitive as I’d like and I’ve encountered a few buggy things, but I love that if I want to edit something now, it still keeps my previous selections so I’m just adjusting and not totally rebuilding the pizza. I also don’t get errors where I can’t generate an order from history or favorites anymore if something is out of stock. It’s still a little buggy here where the same item isn’t always recognized, but at least now it just omits the items with problems not the whole order. Building an order for a family of 6 is really tedious and time consuming if you’re starting from scratch every time. I don’t like how there’s some back and forth between food menu and app control menu and it’s cleared my order out on occasion when I’ve tried to adjust the location, but at least reordering from history works now so it’s not as big it a deal. Appreciate that the devs are listening to feedback and making it more user friendly. We love the pizza and love that it’s much cleaner ingredients than your standard chain pizza places.

App UI is pretty easy to navigate, especially when ordering food. Also, having access to my rewards and being able to add rewards to my account by scanning my receipt is great. However, there are two things I’ve come across that I wish was implemented in this app.First, it would be great to have the ability to add and store gift card credit on my account in the app. Then, when I go to pay for an order, I can use what’s left on my gift card first and then move to another payment. To further explain, my issue was my gift card couldn’t cover the entire cost of my order. This in turn prevented me from using my gift card to pay for my order in the app, so I’ll have to wait until I go into a store or make my order total in the app be less than the value of my gift card. Second, when I select “reorder” from my order history, I would like the ability to easily change what store I am sending my order to on the resulting page. Right now, it seems to default to the last place you made the original order from and it won’t let you change it.