Excellent overall online ease of use. Straight forward with broad and thorough integration of my various OnPoint, online accounts and other bank ledgers transferring smoothly from my multiple checking accounts I have withOnPoint and transfer to QuickBooks for reconciliations and accounting ledger category organization. Some features are a little hard to find initially, but they work well once identified. Your customer service on the phone is also very helpful excellent and you’re always able to help rectify any concerns I have. The waiting time on hold is never more then 5 minutes. Thank you for providing a great and easy to use excellent mobile deposit feature that works well for mobile deposits and saves more time and makes my life more efficient! The categories that are auto generated for each of the checks is often not correct and it seems like certain categories aren’t specific enough. I think there is no set up in the options to add any new category you want.

No problems at all !! And I’d like to say OnPoint Bank is very professional !! Honestly In the past few years I’ve only had good experience with them. I would suggest them to anyone looking to switch banks or open up an account. The app is user friendly too very straight forward and practical and well thought out. Just a sample modern look and style!! They’ve made it easy to transfer money from checking to savings. To making credit card payments and loan payments. And to apply for loans too !! just a all around great app !! And great Bank I’ll add OnPoint doesn’t play games like pending and posted Payments on purchases. I do keep a close eye on my account and I can honestly say I’ve never had a overdraft fee since I’ve been with them. I honestly believe they actually care about their customers!! Good job guys 👍

It would be great if there was an option to change default settings for mobile deposit. The first time I used it was a rarely used category of child support, into my personal account. Now every time I deposit a check via the mobile option, which is often, it is automatically categorized as “child support”. This happens in my business account as well even though I never put “child support” checks in that account. It’s annoying to have to change it every time. At least let me default to “mobile deposit” or “uncategorized”. I’ve discussed this issue with tellers and managers since the inception of mobile deposit. Please change the coding for this. Thank you. The default on the mobile bill pay app is tricky too because it automatically defaults to my business payroll account and this account is never used to pay bills. I’ve been caught with insufficient funds several times for thinking the the mobile would default to the account I use for that specific bill. Otherwise, the app is fantastic. I like the security of OnPoint CU very much. The app is easy to use.

I switched over from OSU Credit Union to this one and the design of this app is making me regret it. I loved my OnPoint experience so far and have tried to work with this app, but it’s been so frustrating to me that anytime I make a purchase or pay a bill, the transactions I’ve made do not show immediately, nor in the correct order that i made them. Sometimes it will say it’s pending, but it doesn’t subtract that amount from my total. I never trust the available balance it shows because unless I haven’t made a purchase in the last two days, it’s not going to be correct. I also don’t like that I can’t make a transfer from my credit card to my debit card. If I am moving around my money between my own accounts I don’t see why it should take a whole two business days to do that. These are the main things I like to use a banking app for and I can’t enjoy any of them. The OSU app does a much better job at all of this for sure. I have tried to like it for 6 months now expecting there to be updates addressing these issues, but I’ve seen nothing yet. I don’t even care about how it looks I just want it to be helpful.