I really enjoy the access this app gives me to my medical information, my doctors, and paying my bills. What is increasingly frustrating is when the app shuts down in the middle of me typing out a message to my doctor. It has happened to me multiple times. I am guessing that it times out even though I am in the middle of using the app. It is ridiculously frustrating.Please fix the timing out issue and make it so that typing out a message is considered using the app. Thanks.

Overall good but as usual there is always an opportunity for fine turning. Being covered under Medicare and Tricare I should rarely see any outstanding balances. If I do a call to billing customer service is required. If a representative and myself resolve the issue of outstanding balance due to a inconsistency in processing that should clear the outstanding balance. If however the outstanding balances remain in self pay an exception report should automatically be generated and the issue should be automatically addressed as a mistake that should be addressed without me and the customer service representative making another call to cover the same issue in the same way because obviously the problem is not with the customer or the representative. At the end of the initial conversation the question is asked, did I resolve your issue and is there anything else you need. “ if it wasn’t resolved and the same problem resurfaces IT WASNT RESOLVED. This duplicity takes time to reaccomplish and takes time and costs money.

First let me say that I’ve always spoken to such kind and compassionate employees at both both medical centers. I’ve had one experience that was a statement I found ignorant and bothersome 😠coming from a medical professional. The problem is that I have to travel to you appx 80+ miles after taking my preparation for a colonoscopy/endoscopy having to stop along the way with all of the side affects of drinking the solution prior to the procedure. I find it close to unbearable. Renting a hotel/ motel simplifies the process and less painful. The accommodations have me spending money I don’t have AND told I get ”no” or $20 if any discount is available. Getting assistance would simplify my NEEDED procedure. FYI I am disabled and my back hurts everyday making travel extremely difficult.Thank you for your all of your GI center team for their hard work.

So I have constant issues with logging into the application as well as issues inside the application. So first with logging in I have to enter in my log in stuff/ put the passcode in a varying amount every time I log in. Sometimes first go sometimes other times up to 6 tries really annoying. Then when I actually get in the application sometimes the screen is moved up like an inch, which is horrible because then I can’t see my doctors I need to message or the notifications fully when I log in. Then I have to go back trying to log in to fix the issue hoping it doesn’t just repeat again... I also experience problems with random shut downs of the app not super often but yes it does happen. So overall I love the idea of this app and the convenience of being able to message my doctors as well as get information easily, BUT that is after all the time spent trying to finally be able to access the app properly both outside and in.