Visa Airport Companion 4+

VAC logs me out after a few minutes, and I need to login over and over again almost every time I open the app. This is really ANNOYING from the user experience. Modern (and secure) applications use a configurable token expiration time, so it makes NO SENSE logging out from the app.

Thank you for your feedback. We are sorry to hear that you have experienced issues with Visa Airport Companion app. We take all feedback onboard and are continually working to improve the app. Please make sure that the version of your app is always up to date to see further changes. If you have any issues please contact support@dragonpassuk.com

The app is fine, but it must improve on some services and amenities, like for example it should let me add my membership card to my Apple Wallet app on my iPhone or IOS device.

Priority Pass for a comparison, allows to add their membership card to Wallet app on my iPhone, which make it’s easier to find when need it.

I hope that visa adds this function to the App. It will make it really convenient.

Hello, thank you for your feedback.

I was at New York JFK airport today. My membership is the Visa Airport Companion powered by DragonPass (comes with a premium Visa card). I tried accessing both Virgin Atlantic clubhouse and Prime class lounge in JFK airport and got rejected at the entrance both times. I was told they do not accept DragonPass (even though the app show those lounges in the list).

This is ridiculous! Such an embarrassing and frustrating experience. Waste of my time and money to get this pass and the credit card in the first place, and also to walk around in the airport to different lounges to get rejected!

Hello, thank you for your feedback. We are sorry to hear that you have experienced issues when attempted to access the JFK airport lounges with our App. Please contact us directly at support@dragonpassuk.com and we will be glad to assist you further. Apologies for the inconvenience.