AnswerConnect

Name: AnswerConnect
Rating: 4.7 (1085 reviews)
Author: AnywhereWorks

Business

Only for iPhone

Free

1.1K Ratings
Ages

4+
Years
Category

Business
Developer

AnywhereWorks
Language

EN
English
Size

237.8
MB

iPhone

AnswerConnect allows you to access and update your AnswerConnect live reception account on your iOS device. AnswerConnect gives you a 24/7 customer service team of experienced, friendly receptionists for your business. Get AnswerConnect’s live-answering service dashboard in your pocket and never miss a customer's message. Harness the best of AnswerConnect and ensure that you stay updated of all the customer messages we take on behalf of your business. With AnswerConnect ioS app you can: -- View inbound messages taken by our customer service team -- Access contact information of your customers -- Receive notifications for both customer messages and team chats alike -- Forward customer messages to your team via email/SMS -- Add notes to a customer message for your team to view -- Report a problem or an issue to the admin. -- Switch to Chats to collaborate with Team on client messages -- Archive messages for future use Note:It is essential to have a live AnswerConnect account to access the ios app

Ratings & Reviews

4.7

out of 5

1.1K Ratings

Extremely Impressed with Professionalism and Services
02/08/2022

Leila-P
AnswerConnect has blown me away with their services. I’m a business professional that expects a high level of customer service for the agency I manage as that’s what I expect from myself and my team when we are taking care of our own customers. It’s hard to impress me but they have made my life easier and their iPhone app, web platform, and desktop app is outstanding.
Extremely Impressed with Professionalism and Services
02/08/2022

Leila-P

AnswerConnect has blown me away with their services. I’m a business professional that expects a high level of customer service for the agency I manage as that’s what I expect from myself and my team when we are taking care of our own customers. It’s hard to impress me but they have made my life easier and their iPhone app, web platform, and desktop app is outstanding.
Buyer Beware…
07/09/2023

Premier Roofing
I was very hopeful when I first signed up with Answer Connect thinking as thorough as the onboarding process was that this was going to be a great addition to our company. But I did not get anything close to what we paid for. If you can imagine the Simpson quickly mart guy and his family answering your phone, each call taking 3-9 minutes because the language barrier was so difficult to get passed, and screwing up all the callers information every single time. That was the service I received from Answer Connect. I repeatedly called customer service asking again and again and again to speak with a manager desperately trying to resolve the nightmares their agents keep creating for me, since having a dedicated account manager wasn’t an option for me I had to settle for whoever wanted to talk to me that day. I lost allot of business because of irritated customers that could not get passed our answering service. This company took my money and hurt my business.
Buyer Beware…
07/09/2023

Premier Roofing

I was very hopeful when I first signed up with Answer Connect thinking as thorough as the onboarding process was that this was going to be a great addition to our company. But I did not get anything close to what we paid for. If you can imagine the Simpson quickly mart guy and his family answering your phone, each call taking 3-9 minutes because the language barrier was so difficult to get passed, and screwing up all the callers information every single time. That was the service I received from Answer Connect. I repeatedly called customer service asking again and again and again to speak with a manager desperately trying to resolve the nightmares their agents keep creating for me, since having a dedicated account manager wasn’t an option for me I had to settle for whoever wanted to talk to me that day. I lost allot of business because of irritated customers that could not get passed our answering service. This company took my money and hurt my business.
Phenomenal Answering Service
08/08/2022

Attorney-1814
I have been using this service for almost a year now and have no complaints. Customer service is very helpful and the operators who answer my calls have been great at following telephone scripts and getting the pertinent information to me. I highly recommend this service.
Phenomenal Answering Service
08/08/2022

Attorney-1814

I have been using this service for almost a year now and have no complaints. Customer service is very helpful and the operators who answer my calls have been great at following telephone scripts and getting the pertinent information to me. I highly recommend this service.
Great app and company need at least one thing
06/04/2021

Daddy6797
I am enjoying this company and the fact that they have location around the globe that help keep things moving should there be a power outage in an area where a call center is at. The one thing I would love to be able to do (if able I have not figured it out yet) is adjust my on call rotation from the app. Still so far a good switch.
Great app and company need at least one thing
06/04/2021

Daddy6797

I am enjoying this company and the fact that they have location around the globe that help keep things moving should there be a power outage in an area where a call center is at. The one thing I would love to be able to do (if able I have not figured it out yet) is adjust my on call rotation from the app. Still so far a good switch.