Everything field teams need to plan, execute, and communicate about their work.
ServiceMax Go, available on smartphones and tablets, empowers technicians, field engineers, and maintenance personnel with everything they need to plan their work, execute it efficiently, and effectively communicate with customers and colleagues.
ServiceMax Go’s modern design is purpose-built for field workers with easy navigation, intuitive screens, and powerful offline capabilities—enabling complete visibility for maximum productivity.
Access Data, Online or Offline:
• Entitlement verifications
• Customer & product service history, location, contacts, estimates, warranties, parts, and more
• Industry-leading offline capabilities
• Flexible sync settings to control background and sync behavior, delivering fast, reliable app performance
• Advanced data and business rules validation during data entry ensures data integrity even if connectivity is not available
Interactive Calendar Views:
• Preview daily and weekly tasks
• Agenda calendar view
• Driving directions, travel times, appointment details, and more
Service Execution:
• Step-by-step instructions
• Service Flow Manager drives business process automation for technicians
• Templatized checklists with section navigation, progress status, and inline navigation for inspections, safety checks, diagnostics, and more
• Price list support for automated pricing validation on time and materials estimates
Smart Document Generation:
• Create service reports, invoices, etc. for customers to sign while on-site to expedite processing
• Signature capture support
Collaborate Freely:
• Instant access to documents, videos, and technician and expert collaboration
• Share photos and videos taken at the customer site, email service reports or contracts
• Seamlessly integrated with ServiceMax Zinc and ServiceMax Engage
Search:
• Locate parts and products in own or nearby technicians’ trunk stock, customer consignment, stocking hubs, spare parts, and more
• Search nearby for work orders, installed products, parts stock, and any other records
Intuitive, Modern UX:
• Intuitive, field-ready UI design enabling technicians to get work done with minimal clicks and taps
• Push and SMS notifications
• Allows for custom UI, extended navigation and functionality with Mobile Activity Space
The best way I can describe this app: if the company you are working for transitions to using this app or a company you are going to start working for is using it - go somewhere else. All this app does is cause frustrations and increased paperwork. I won’t even go into details as to why, cause the designer and programmer won’t listen. They took the concept of an app, written down on a bar napkin, spent 25 minutes developing, no QA and then sent it off for people to use.
Clumsy and Slow
Not a Fan 247
Data lags and the slowest interface I’ve ever used in 15 yrs in the field. Every screen pulls from the cloud in the slowest most inefficient way. Constant syncing at over a minute each time to not miss anything. Missed syncs lead to missed orders or failure to order parts. Truly frustrating. Less than one star if poo
FST
FST100
This is not intuitive or user friendly. Errors pop up in the middle of data entry fields and simpleTask like checking inventories of a certain part at a storage location requires you to scroll through every part there is. This could be hundreds of parts. Why is this hard?
Not going well
Tetzzie
Wishing I could give less than a one star, I have been using app for 3yrs now and with weekly updates the program on my phone and app on the computer is still junk. Not sure how this company can be ok with letting multiple users fail.
We regularly update ServiceMax Go to deliver innovation and improve app performance for field technicians and engineers.
Version 13.3.0
The developer, ServiceMax, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Linked to You
The following data may be collected and linked to your identity:
Location
Identifiers
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Usage Data
Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Seller
ServiceMax Inc
Size
159.6 MB
Category
Business
Compatibility
Requires iOS 15.5 or later.
iPhone Requires iOS 15.5 or later.
iPad Requires iPadOS 15.5 or later.
iPod touch Requires iOS 15.5 or later.
Apple Vision Requires visionOS 1.0 or later.
Location
This app may use your location even when it isn’t open, which can decrease device battery life.
