Besides being terribly confused for a good 3 minutes by the fact that instead of a nice block to represent cleaning on the timeline, there’s a weird squiggly shape that looks like an uneven cleaning job (hint: it’s a drawing of the side view of the genie box... why???)...Besides that, now I have to toggle down each time I go to the Devices page in order to see which setting my box is currently on. As someone whose cat has moods, which include sleeping in his box, sometimes I have to toggle off Auto because there’s no reason to clean. The new design assumes a single user has multiple boxes and doesn’t want to see anything more than the name of the box and a “start” button. This requires normal users with only one box to click an extra time just to view basic information that was previously displayed right away, and doesn’t actually save any space. Scrolling down, if you REALLY have more than 3 boxes, is very easy. Finding the right place to click, now, to view what setting my box is on, is NOT easy and VERY ANNOYING. PUT IT BACK.

I’ve had every generation of this box. Been a long time user of this product for 13 years or so as I’m a cat breeder. They have always been great with customer service. I took my 120 out to re do my floor. I put it back in and forgot the settings. Called and got assistance to do so. I wanted to run the drain setting and that’s what she did with me. 3 days later I called to do the drain cycle again because I got my new (ai unit) second box for the house and wanted to move the old one and with snow here I didn’t want to dump. The tech said I’d have to mail my brain back for a inspection before getting any more help due to it sitting for a long period of time. I stated I don’t have any issues just need the instructions that I got a few days prior. She said because it sat for a while that they needed to check it for a small fee of $35. Keep in mind I have to pack and deliver this and be without the box again. Needless to say, nowhere in the manual does it state that you can’t have it sit. They are pushing more dependencies in order to get help now. I regret my last purchase and now as a breeder who often recommends this product……I’ll no longer be their customer and sales person. I’ll be looking into the litter robot (a better product that doesn’t make you dependent on spending money with them). Keep in mind, I haven’t “hacked” my box. I do annual cleanings. I don’t use their litter but I do use the wash carts. I also googled the info they refused to give me because they want me to pay. No more for me. I’m making the switch. 👋🏼✌🏼Shena

I love the CatGenie but the app/software leaves a lot to be desired. Since the last release every notification has a dozen duplicates that all hit my phone at the same time. It’s so awful I had to shut off notifications. On top of that - since the last software update was pushed to the CatGenie it perpetually states that the light guide needs to be cleaned no matter what action you take (pull it apart for a thorough cleaning, extra cycles, replacing the light guide etc.). It also doesn’t prevent it from running which indicates a programming issue. Please do better CatGenie!

The first couple of weeks this app worked great. I’m getting notifications when a cat visits (uses the litter box) and when the litter box cycles. I’m able to see how many cycles are left with the current container of SaniSolution, what time the visit occurred and a cycle ran, and I’m able to change the mode that triggers a cycle.Problem:Now, I’m only getting notifications when a cat visits. The app stopped updating about everything else completely. I don’t get a notification when a cycle occurs, the SaniSolution is stuck at 238 washes left (I use Cat Activation mode which apparently doubles the number of washes), the last cat visit and cycle times aren’t updating, and I can’t even change the trigger mode for the cycle. Attempted Solution Steps:There’s just no information on this online that I could find so I tried the following...1. Shutting down the app completely. I’ve removed the app from the background and restarted my phone.2. Unplugged the CatGenie for 5 minutes and then plugged it back in.3. Opened the app and..... DOES NOT WORK.Other than the app, the CatGenie works great. It’s still on Cat Activation mode and cleans the litter box really well. Just in case there are those who will use this as a reason not to get the CatGenie. I still recommend it. Just don’t get the “AI” that doesn’t work so well.