PawSync 4+

Developers should promise to release API

Decent product but what happens if they get bought, stop support or whatever. Great hardware, accurate, reasonably reliable. They need to state that the access to the feeder will go on even if they stop supporting it by promising a release of API to open source. All the features run through the Pawsync servers, multiple feeding schedules, notifications, on demand feeding, record keeping.
Maybe the product will keep feeding the one schedule if the servers or internet or even electricity is down, but it's still ewaste without a server.

App is easy to use but there’s bugs

I love the layout and functionality of the app. I also enjoy tracking my pet’s food consumption and being able to ensure she’s fed while I’m at work.

But my issue is with the meal tracking feature itself. The bowl has been empty for nearly an hour since her last feeding, and I’m getting notifications of volumes of food she “just” ate. Moments ago it told me she ate “0.7 oz of food in 1.5 minutes” which is impossible because A. It’s empty, and B. Her feeding is only 0.4oz per meal. The app is up to date, I’ve zeroed out the bowl, I’ve unplugged and replugged in the feeder and it’s not correcting itself.

It’s been days of adjustments, updates, and resets. Still no improvement. Still multiple false notifications.

Developer Response ,

Thank you so much for your feedback, and we’re glad to hear that you enjoy the layout and functionality of the app, as well as being able to track your pet’s food consumption. We completely understand how frustrating it can be to deal with inaccurate meal tracking and false notifications, and we apologize for the inconvenience you’ve experienced.

We are actively looking into the issue with ghost feedings and would love the opportunity to discuss this further with you to better understand the problem. If you're open to it, please feel free to reach out to our support team at support@pawsync.com so we can help resolve this as quickly as possible. Your feedback is invaluable, and we’re committed to improving your experience.

Thank you again for your patience, and we look forward to resolving this for you.

Easy to understand but...

This app is pretty easy to understand and use, but there is one thing I would ask the dev's to change. If I have an unread notification or receive one, and I open the app or tap the notification, please put some sort of visual cue showing me where the notification was trying to direct my attention. Like a little red dot, or a pop-up---anything. I hate getting notifications and not knowing what they're about.