WaterGuru

Name: WaterGuru
Rating: 4.1 (227 reviews)
Author: WaterGuru, Inc

Lifestyle

Free · Designed for iPhone

227 Ratings
Ages

4+
Years
Category

Lifestyle
Developer

WaterGuru, Inc
Language

EN
+ 2 More
Size

159.8
MB

Get ultimate control over your pool water chemistry with WaterGuru. Keep harmful viruses and bacteria out and simplify how you manage your pool forever. Rebuilt from the ground up, the next generation app includes all features you love and more, including lab grade analysis and water treatment advice.

Ratings & Reviews

4.1

out of 5

227 Ratings

Finally Some Customer Support
08/26/2021

Tennisfan100
This product was delivered to me in a timely fashion, but never functioned at all. Despite repeated (dozens) of requests for customer support over the past 10 days or so, via email and phone, the ONLY response I have via email was that someone would be back to me within one business day. This was several days ago. This product is a brilliant concept, but these people will not be around for long without any customer service, whatsoever. Don’t waste your time and energy here. Someone else will build a mousetrap that actually works. July 11, 2021 An update to my earlier review. Finally received some customer support. They made it right and got me a unit that works. It appears to have been a defective cartridge. The unit has now been working as I hoped it would for about a week now. If this continues, I am happy. The story from customer support was that they have been inundated during their busiest season. Not a great excuse, but leaves hope for future improvement. I’ll update again in a month or so. Stay tuned. August 26, 2021. An additional update. The product has now been working flawlessly for about 60 days and is doing exactly what I want it to. Customer service was very slow to respond, but eventually made things right. I will now recommend this product wholeheartedly. Hopefully, you won’t encounter the difficulties I did, but if you do they will make it right, even if it takes a while.

Developer Response
Hi! Thank you for updating your review and for allowing us to address your concerns with your device. It's also great to hear that you are happy with the service your SENSE unit provides. Have a nice day!- WaterGuru Social
Finally Some Customer Support
08/26/2021

Tennisfan100

This product was delivered to me in a timely fashion, but never functioned at all. Despite repeated (dozens) of requests for customer support over the past 10 days or so, via email and phone, the ONLY response I have via email was that someone would be back to me within one business day. This was several days ago. This product is a brilliant concept, but these people will not be around for long without any customer service, whatsoever. Don’t waste your time and energy here. Someone else will build a mousetrap that actually works. July 11, 2021 An update to my earlier review. Finally received some customer support. They made it right and got me a unit that works. It appears to have been a defective cartridge. The unit has now been working as I hoped it would for about a week now. If this continues, I am happy. The story from customer support was that they have been inundated during their busiest season. Not a great excuse, but leaves hope for future improvement. I’ll update again in a month or so. Stay tuned. August 26, 2021. An additional update. The product has now been working flawlessly for about 60 days and is doing exactly what I want it to. Customer service was very slow to respond, but eventually made things right. I will now recommend this product wholeheartedly. Hopefully, you won’t encounter the difficulties I did, but if you do they will make it right, even if it takes a while.
Developer Response 09/07/2021
Hi! Thank you for updating your review and for allowing us to address your concerns with your device. It's also great to hear that you are happy with the service your SENSE unit provides. Have a nice day!- WaterGuru Social
After rough start now very satisfied
06/18/2025

Sam721NH
I purchased a Sense 2 in September 2024 to allow daily updates to the most important water parameters Cl and pH. I monitored the first few weeks of results from the unit with my own drop chemical tests to get an idea of the accuracy. Even though the results would be slightly off the drop test results (~ 0.1 on pH and ~ 0.5 ppm FC) they were consistent and repeatable which satisfied my intended usage of monitoring trends in between more accurate drop tests. I must add that absolute accuracy was better than I expected having read some online reviews. My main concern was repeatability which was good with the unit.What I was not as happy with was the battery life. A fresh set of C cell batteries would last only about 4-5 days.I contacted support with my concern and they said my unit was defective because batteries should last up to 5-6 months and they sent me a new unit. The new unit has been in the skimmer for almost 3 months now and the off-brand batteries that came with the unit are still at 93%! So the battery usage issue is definitely hugely improved and I can now believe the 6 months claim with a quality battery set. Overall very happy with it now and can recommend!

Developer Response
Thank you so much for taking the time to leave such a thoughtful and detailed review. We’re really glad to hear that your Sense 2 has been performing well and that you're happy with the accuracy and consistency of the readings—it’s exactly what we aim for! We also appreciate your comments about the battery life. We're glad the replacement unit resolved the issue and that you're now seeing the kind of performance we expect from the device. If you ever need anything or have more questions down the road, please don’t hesitate to reach out. We're always here to help.
After rough start now very satisfied
06/18/2025

Sam721NH

I purchased a Sense 2 in September 2024 to allow daily updates to the most important water parameters Cl and pH. I monitored the first few weeks of results from the unit with my own drop chemical tests to get an idea of the accuracy. Even though the results would be slightly off the drop test results (~ 0.1 on pH and ~ 0.5 ppm FC) they were consistent and repeatable which satisfied my intended usage of monitoring trends in between more accurate drop tests. I must add that absolute accuracy was better than I expected having read some online reviews. My main concern was repeatability which was good with the unit.What I was not as happy with was the battery life. A fresh set of C cell batteries would last only about 4-5 days.I contacted support with my concern and they said my unit was defective because batteries should last up to 5-6 months and they sent me a new unit. The new unit has been in the skimmer for almost 3 months now and the off-brand batteries that came with the unit are still at 93%! So the battery usage issue is definitely hugely improved and I can now believe the 6 months claim with a quality battery set. Overall very happy with it now and can recommend!
Developer Response 06/26/2025
Thank you so much for taking the time to leave such a thoughtful and detailed review. We’re really glad to hear that your Sense 2 has been performing well and that you're happy with the accuracy and consistency of the readings—it’s exactly what we aim for! We also appreciate your comments about the battery life. We're glad the replacement unit resolved the issue and that you're now seeing the kind of performance we expect from the device. If you ever need anything or have more questions down the road, please don’t hesitate to reach out. We're always here to help.
Love my Guru
10/07/2024

Retired C/O
So I have been using my Guru for several months now. I used to pay a pool service company $275/month to come out once a week for maybe 10 minutes and add some chems. Since I have been using my guru my wife has noticed how much more clear the water is and how much better it feels. On my end I noticed after buying some chems initially it now really takes almost no chemicals to keep the pool balanced. Adding the cartridges and chemicals used I am maybe spending $25-$30 / month saving myself at least $225-$245 / month. That money in my pocket is coming in real handy right now and it’s the daily updates that make it so easy. I hear the app bing my phone and look, all is perfect or maybe I’ll need to add 2 chlorine tabs tomorrow. The water never gets out of balance. My water is hard water so the water being added is a little on the higher side of normal for hardness but the only way to really fix that is to replace the water with a water truck so I just let that go but like I said it’s only a little on the high side and has stayed level for months now. Everything else is always right in the perfect zone. Love love love it 👍🏻

Developer Response
Hi! Thank you for sharing your experience! We're delighted to hear that WaterGuru SENSE has brought both clarity to your pool and value to your routine, saving you money while keeping your water perfectly balanced. The daily updates are key to ensuring optimal pool health, and we're glad you're finding them so useful. If you ever need assistance, we're always here to help!
Love my Guru
10/07/2024

Retired C/O

So I have been using my Guru for several months now. I used to pay a pool service company $275/month to come out once a week for maybe 10 minutes and add some chems. Since I have been using my guru my wife has noticed how much more clear the water is and how much better it feels. On my end I noticed after buying some chems initially it now really takes almost no chemicals to keep the pool balanced. Adding the cartridges and chemicals used I am maybe spending $25-$30 / month saving myself at least $225-$245 / month. That money in my pocket is coming in real handy right now and it’s the daily updates that make it so easy. I hear the app bing my phone and look, all is perfect or maybe I’ll need to add 2 chlorine tabs tomorrow. The water never gets out of balance. My water is hard water so the water being added is a little on the higher side of normal for hardness but the only way to really fix that is to replace the water with a water truck so I just let that go but like I said it’s only a little on the high side and has stayed level for months now. Everything else is always right in the perfect zone. Love love love it 👍🏻
Developer Response 10/09/2024
Hi! Thank you for sharing your experience! We're delighted to hear that WaterGuru SENSE has brought both clarity to your pool and value to your routine, saving you money while keeping your water perfectly balanced. The daily updates are key to ensuring optimal pool health, and we're glad you're finding them so useful. If you ever need assistance, we're always here to help!
Best thing you can do for your pool.
06/18/2024

SusanTheWebWalker
Read this review to the end!I bought a Sense unit a few years ago. Last year I upgraded to a Sense2 because I was having trouble with the original unit. Unfortunately I could never get it to operate properly and so I’ve spent the past several months emailing and live chatting with tech support, all without resolution. Then someone gave me a phone number to call and I met WG employee Miss Joan. She stuck with me and called me back multiple times through several issues I had. She discovered my app was trying to connect to the old unit! She helped me connect it properly and now it’s working great. The 5 stars are for how much easier it is to care for my pool using this app and the WaterGuru Sense2 unit. No more tester strips and guessing what the more obtuse readings are (like phosphates, calcium hardness, etc). With the app I have all the info I need at my fingertips. As for Customer Service, I would would give 6 stars if I could. I hope WG hires many more like Joan!Altogether, this is an awesome product in my honest opinion and well worth it, even if you may have to work through some quirks in the beginning.

Developer Response
Hi! Susan~Thank you for your 5-star review! We're thrilled to hear that Sense2 is making pool care easier for you. We'll be sure to extend your kind words to Joan for her exceptional help. Enjoy your pool!
Best thing you can do for your pool.
06/18/2024

SusanTheWebWalker

Read this review to the end!I bought a Sense unit a few years ago. Last year I upgraded to a Sense2 because I was having trouble with the original unit. Unfortunately I could never get it to operate properly and so I’ve spent the past several months emailing and live chatting with tech support, all without resolution. Then someone gave me a phone number to call and I met WG employee Miss Joan. She stuck with me and called me back multiple times through several issues I had. She discovered my app was trying to connect to the old unit! She helped me connect it properly and now it’s working great. The 5 stars are for how much easier it is to care for my pool using this app and the WaterGuru Sense2 unit. No more tester strips and guessing what the more obtuse readings are (like phosphates, calcium hardness, etc). With the app I have all the info I need at my fingertips. As for Customer Service, I would would give 6 stars if I could. I hope WG hires many more like Joan!Altogether, this is an awesome product in my honest opinion and well worth it, even if you may have to work through some quirks in the beginning.
Developer Response 06/20/2024
Hi! Susan~Thank you for your 5-star review! We're thrilled to hear that Sense2 is making pool care easier for you. We'll be sure to extend your kind words to Joan for her exceptional help. Enjoy your pool!

Hello, swimmers! This release includes bug fixes and improvements. Happy swimming!

Version 7.0.1

Jan 21

Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Usage Data
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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