From the time I placed my mobile order to the time it took me to receive my order, y'all I swear it was as fast if not faster than ordering in line!! How can I tell it was that fast you ask? Because I was literally in line behind 2 cars when I saw a poster about the app. Downloaded installed and now browsing the app, behind 1 car. Decided on the largest family meal they had and then saw a promotion for free chicken sandwich on orders over $10 which I believe is on app only. Press order and pay as I was pulling up to the intercom. Told them my name and that I just ordered from the app and not sure if it would show up yet. Before I could finish explaining why I would expect an order placed literally seconds ago would be posted already, he told me "ahh yes. Mr. Donnie Nguyen. We got your order. Please pull around". Both the app and the location deserved all the praises. Everything felt so fast and seamless. My order was piping hot and nothing's missing. I never left a review before. At least not on the app store. The times that I do leave any review it would be maybe once per year. If that. I'm so amazed that I had to write this review even before eating my order but I already know it's gonna be banging. Download the app and get y'all some chicken already.

I signed up for the Popeye’s Rewards and ordered online. There I was offered a FREE 6 piece wings with a $10 order. I ordered the 5 pc Chicken Tenders large meal so it totalled $18 and some change so I added that to my order. At checkout I was given a FREE desert, I think it was a carmel apple danish of some kind so I proceeded to check out. I tried to use my Apple Pay to place and secure my order. I then proceeded to the drive thru but as I drove up, I noticed that my order hadn’t been placed because somehow my payment wasn’t going through. Fortunately, the guy taking orders at the window was able to help me. He was so friendly, patient and helpful even when I started to feel anxiety because now there was a line behind me and I was the one holding it up. The drive thru guy told me not to worry and that the app was giving other people problems over the weekend. Since my Apple Pay wasn’t going through, I tried entering a credit card and finally it took. Antonio, the drive thru guy went above and beyond with helping me place this order and didn’t make me feel like a big dummy but was very easy going and gracious about the whole ordeal. Thank u so much, Antonio!!!!

So I wanted Bone-in Wings last night and I love the crispy texture of the wings from Popeyes. However when I made my purchase I was reassured at the Drive-Thru that I had everything in my bag, and my food was fresh. These were half way correct my wings were miniature wings now WTHell Popeyes Corporate are the Tariffs causing this huge decline in your food supply?? I politely whipped my car back around to park and I went inside and showed the quality of my food and the staff was very apologetic. I also asked, for a fresh Apple Pie being that my Red Beans and Rice were the hottest thing in my bag but it was very soupy and I didn’t eat it after one bite. Overall Madison (a new employee) was very friendly, and nice. Hopefully they keep this staff cause finding decent young people with a willingness to work and they have social interaction skills is hard to come by. Everyone here last night made this review stand out from the negative feedback they some reviews tend to often focus more towards offering. 5/5 Customer Service.

I have accumulated 2119 reward points on the app and cannot redeem them. When I first loaded the app in 2022 I did redeem points for some spicy chicken sandwiches. Now I cannot use them. I have selected every restaurant in OC and I am sure some in LA and cannot. Says not available at this restaurant. I have been in touch with Tech Support about the issue. And has not been resolved. I have sent multiple messages and all they say is. Restaurant participate at their discretion. My issue is why not tell me which ones are participating so I can redeem my points and get rid of this app! If I can't redeem my points in the state that I live in why have it. I will call my order in next time I feel like a spicy chicken sandwich. I'm deleting this app cause it is useless to my state. I even suggested the tech support to send me a gift card in the value of my points before my points expire and they don't even acknowledge the question. Same answer participating restaurants. I swear to God I selected every restaurant in my county and some in LA county and they don't participate. I'm done with this issue. Deleting the app and the tech support is probably all AI. Not even real people cause they don't know how to solve a problem only move it down the line! Bye!