I can’t begin to tell you how horrible this experience was after spending over $600 we were scammed by not only our time being pushed back 30 minutes the day before the day of the event our bus was an hour late. We didn’t receive everything on the menu. We didn’t get our rosé drink. We didn’t get multiple items on the menu. They didn’t have any to go containers. Was which is essential to this experience! They didn’t have a live performance. The bus was freezing cold because we was told by an employee that the bus is old and if they put the heat on, it will cause the coolant to leak and the bus to go slower. The food that they did have was old the bread was hard. The pudding was watery. The cream cheese was cracking. The tea was cold. And out of all the teas that was served we only got offered three. All the silverware and dishes and even the tea kettle was dirty. All the trips are 90 minutes. Long hours was only 60 minutes so they cut the trip short at the end an hour late. All the food, cold tea, hard food, watery food, old food but yet we spent over $600 and no to go containers not that we was taking anything to go It’s part of what we paid for. Horrible horrible horrible experience. I encouraged everybody to not book the Atlanta location. Oh, and let’s not forget one of the employees didn’t even have a uniform. I think they picked her up from the side of the road to service us because you can tell she no experience and at the end they had the audacity to ask for tips. They ruined my daughter’s birthday celebration and I hate them for that and I’m going to get all my money back. Whether they refund me or I dispute it or I take them to small claims court for money then I deeded for all the distress they caused!!

I downloaded this New York bus stop app hoping it would make my commute easier, but it’s been nothing but a frustrating mess. The arrival times are wildly inaccurate—buses that supposedly arrive in 2 minutes don’t show up for 20, while others appear out of nowhere with no warning at all. The interface is cluttered and confusing, with basic features buried under layers of menus that make no sense. Half the time the app freezes or crashes when I try to check a route, which is the bare minimum it’s supposed to do.On top of that, the GPS tracking is completely unreliable, often placing me blocks away from my actual location. Notifications either don’t come through or show up way too late to be useful. It honestly feels like this app was never tested in a real-world New York setting. Instead of helping commuters, it adds stress and uncertainty to an already hectic transit experience. I wouldn’t recommend this to anyone—you're better off guessing or using literally anything else.

This experience is just horrible. The people running it do not know what they're doing. They take forever and a day to actually start driving stop to stop, and we got turned down at a stop two times because they were saving open seats for other people when we had tickets. What's the logic behind that? Why are you turning down people who already payed for tickets in hopes other people pay for your tickets. We had to wait two hours for them to actually take us. The bus also feels like a school bus but somehow worse. On the top they have half a piece of parchment paper as a room and then the rest open on the top. It also looks like it hasn't been cleaned in quite a while because there's trash inbetween the seat I'm sitting in. Save your money and honestly just walk.

My band group was set up to use this bus company for our tour. We waited an hour and a half at a bus stop just to find out we were at a stop they barely visited. Fine, we’ll go to the starting stop. We get there and we can’t get on the empty seats because they have to be open for people at the next stops. So my group (7 out of the 150 of us total) said screw it and just walked the city. It was much more fun than any bus trip could’ve been. In a stroke of fortune the buses were so delayed that my group was the only one to arrive at our next destination on time because we simply walked. So overall, don’t use Topview. Just use Big bus or walk like we did.