Gorgias Helpdesk

Name: Gorgias Helpdesk
Rating: 0 (0 reviews)
Author: Gorgias Inc.

Productivity

Free · Designed for iPad

Ages

4+
Years
Category

Productivity
Developer

Gorgias Inc.
Language

EN
English
Size

40.7
MB

The Gorgias mobile application gives you access to a true all-in-one help desk experience while at the office or on-the-go. View and respond to email, live chat, phone, Facebook, Instagram, contact us page through one unified, mobile platform so you can streamline your support tickets, saving you time and money. From our mobile app, you can: Provide Customer Service On Every CRM Channel - Manage conversations from email, live chat, phone, and social in one helpdesk - See the full customer live chat and message history across different channels in one view - Provide support for multiple stores Cut Customer Support Time In Half - Respond instantly with live chat - See customer support details and orders right next to the ticket - Respond in one click using pre-made templates - Use Macros (variables like order status, shipping date, etc.) to pre-fill answers Gorgias is a help desk (help center or customer support) for Ecommerce stores that allows your customer service team to manage all of your support, customer service in one place. Top Shopify and Magento stores use Gorgias to reduce ticket first response time and increase the efficiency of their customer support teams.

Ratings & Reviews

This app hasn’t received enough ratings or reviews to display an overview.

When will this app be fixed
12/12/2023

Bprincesss
So many people are on the go and this app absolutely blows. You can’t even type a sentence without parts of the word skipping and typing out gibberish. I can’t help my customers at all. I have to get on a computer. For how much we all pay a month, it boggles me that a simple chat app doesn’t work. It makes me want to switch back to Shopify Inbox, so I can efficiently and quickly answer customers. It’s beyond frustrating.
When will this app be fixed
12/12/2023

Bprincesss

So many people are on the go and this app absolutely blows. You can’t even type a sentence without parts of the word skipping and typing out gibberish. I can’t help my customers at all. I have to get on a computer. For how much we all pay a month, it boggles me that a simple chat app doesn’t work. It makes me want to switch back to Shopify Inbox, so I can efficiently and quickly answer customers. It’s beyond frustrating.
Can not even search in the app...
12/05/2020

J. Venator
The product overall is decent and will probably be great in 12-24 months. Their sales efforts are way ahead of the actual product, though. Other reviews have pointed out plenty of issues that I won’t duplicate here. However, I’d like to highlight that you literally can NOT search your customer tickets/conversations in the iOS app which is beyond ridiculous. You also can’t attach a photo from your phone’s camera roll. You have to manually find the photo on your phone and then save it to the iOS Files space and from their you can find it via the Gorgias app 🙄I’ll be moving us over to Reamaze very soon.
Can not even search in the app...
12/05/2020

J. Venator

The product overall is decent and will probably be great in 12-24 months. Their sales efforts are way ahead of the actual product, though. Other reviews have pointed out plenty of issues that I won’t duplicate here. However, I’d like to highlight that you literally can NOT search your customer tickets/conversations in the iOS app which is beyond ridiculous. You also can’t attach a photo from your phone’s camera roll. You have to manually find the photo on your phone and then save it to the iOS Files space and from their you can find it via the Gorgias app 🙄I’ll be moving us over to Reamaze very soon.
Viscious Circle
09/29/2023

John “The Crusher”
So this review is not of the app (read on for more) but the incredibly dense logic built into the app. I open the app (because the safari and chrome mobile versions s…, sorry, they are not very good at all) and enter my log in info. I then get a message that I need to verify my identity by clicking on the link in my email. I click on the link and…way for it…it takes me to the chrome mobile version. There is no way to log in and then actually be in the app. Ta-da! Disclaimer: it could be user error but the definition of insanity is doing the same thing over and over and expecting a different outcome. Good luck!
Viscious Circle
09/29/2023

John “The Crusher”

So this review is not of the app (read on for more) but the incredibly dense logic built into the app. I open the app (because the safari and chrome mobile versions s…, sorry, they are not very good at all) and enter my log in info. I then get a message that I need to verify my identity by clicking on the link in my email. I click on the link and…way for it…it takes me to the chrome mobile version. There is no way to log in and then actually be in the app. Ta-da! Disclaimer: it could be user error but the definition of insanity is doing the same thing over and over and expecting a different outcome. Good luck!
Chat function needs work
05/30/2021

Pura_Vida
We are on the go and need to respond to customers in life time. Subscribed to this knowing that the chat function existed. But the app will not notify you on your phone if a customer is trying to reach you for a conversation. I wish that they would quickly implement an update that would sound for 15 seconds or at all when a customer wants to chat so that we can interact live!
Chat function needs work
05/30/2021

Pura_Vida

We are on the go and need to respond to customers in life time. Subscribed to this knowing that the chat function existed. But the app will not notify you on your phone if a customer is trying to reach you for a conversation. I wish that they would quickly implement an update that would sound for 15 seconds or at all when a customer wants to chat so that we can interact live!

We improved our realtime activity indicators for agents ticket presence.

Version 1.10

Nov 3

Data Linked to You

The following data may be collected and linked to your identity:
- Identifiers
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Usage Data
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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Gorgias Helpdesk

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Version 1.10

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