Gorgias Helpdesk 4+
Gorgias Inc.
Designed for iPad
-
- Free
Screenshots
Description
The Gorgias mobile application gives you access to a true all-in-one help desk experience while at the office or on-the-go. View and respond to email, live chat, phone, Facebook, Instagram, contact us page through one unified, mobile platform so you can streamline your support tickets, saving you time and money.
From our mobile app, you can:
Provide Customer Service On Every CRM Channel
- Manage conversations from email, live chat, phone, and social in one helpdesk
- See the full customer live chat and message history across different channels in one view
- Provide support for multiple stores
Cut Customer Support Time In Half
- Respond instantly with live chat
- See customer support details and orders right next to the ticket
- Respond in one click using pre-made templates
- Use Macros (variables like order status, shipping date, etc.) to pre-fill answers
Gorgias is a help desk (help center or customer support) for Ecommerce stores that allows your customer service team to manage all of your support, customer service in one place. Top Shopify and Magento stores use Gorgias to reduce ticket first response time and increase the efficiency of their customer support teams.
What’s New
Version 0.35.0
- Fix incorrect view listing.
- General stability improvements and updates.
Ratings and Reviews
When will this app be fixed
So many people are on the go and this app absolutely blows. You can’t even type a sentence without parts of the word skipping and typing out gibberish. I can’t help my customers at all. I have to get on a computer. For how much we all pay a month, it boggles me that a simple chat app doesn’t work. It makes me want to switch back to Shopify Inbox, so I can efficiently and quickly answer customers. It’s beyond frustrating.
Can not even search in the app...
The product overall is decent and will probably be great in 12-24 months. Their sales efforts are way ahead of the actual product, though. Other reviews have pointed out plenty of issues that I won’t duplicate here. However, I’d like to highlight that you literally can NOT search your customer tickets/conversations in the iOS app which is beyond ridiculous. You also can’t attach a photo from your phone’s camera roll. You have to manually find the photo on your phone and then save it to the iOS Files space and from their you can find it via the Gorgias app 🙄
I’ll be moving us over to Reamaze very soon.
Viscious Circle
So this review is not of the app (read on for more) but the incredibly dense logic built into the app.
I open the app (because the safari and chrome mobile versions s…, sorry, they are not very good at all) and enter my log in info. I then get a message that I need to verify my identity by clicking on the link in my email. I click on the link and…way for it…it takes me to the chrome mobile version. There is no way to log in and then actually be in the app. Ta-da!
Disclaimer: it could be user error but the definition of insanity is doing the same thing over and over and expecting a different outcome.
Good luck!
App Privacy
The developer, Gorgias Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Linked to You
The following data may be collected and linked to your identity:
- Identifiers
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Usage Data
- Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- Gorgias Inc.
- Size
- 26.1 MB
- Category
- Productivity
- Compatibility
-
- iPhone
- Requires iOS 12.0 or later.
- iPad
- Requires iPadOS 12.0 or later.
- iPod touch
- Requires iOS 12.0 or later.
- Mac
- Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English
- Age Rating
- 4+
- Copyright
- © Gorgias Inc.x
- Price
- Free