When the app was first rolled out, I will admit I was a little frustrated because it lacked some of the features that were convenient in the old app. But rolling out any new app or piece of software is going to come with its glitches. The developer team quickly made changes and improvements over what was rolled out and it is now extremely user-friendly. Shoppers can view the weekly ad, click on a picture of the item they want, and place that item in their cart, all in one selection. You can filter VE coupons by food category to make it easier to locate what you’re looking for without having to scroll through many pages of coupons. The app also has predictive text so if a shopper is looking for some thing, it will bring up a list of items that starts with those letters. Another new feature that I really like is that you can select items and it will build a grocery list for you. What I would like to see added in the future is the ability for that list to tell me what aisle those products are on in the store. And perhaps sort the shopping list in order of isles. I would like to have the ability to click on an item inside the celebrate, cooking magazine, and add those items directly to my cart. Either one or all. The click and shop feature is available for the weekly circular and the web saver so I think, adding that feature to the celebrate cooking magazine would be awesome. Great job Brookshire’s listening to feedback and making improvements.

I absolutely LOVE that Brookshire’s offers curbside pickup. I shop mostly at the Hawkins store and occasionally at Mineola. All of the employees that I have encountered have been a delight. They are very helpful and polite. I would especially like to give some love to an employee at the Hawkins store. She went far and above to help me out when I had an affliction which deterred me from being able to walk into the Walgreens pharmacy to pick up medicine to alleviate the pain I was experiencing. Her name is Victoria and I hope that your company will please give her some recognition for what she did for me. Thank you from a very loyal customer.

If this is what Brookshire’s calls bug fixes, don’t waste your time. I had surgery recently and my husband is useless in the grocery store. Thought I’d order online and have him pick up the order. No problem, right? This really shouldn’t be that hard to do, but I spent more than a couple hours shopping online. By the time I finished, I had several items listed up to 5 times each, not by choice. Every time I tried to change the number of items or even trash-can it, the item was added again. The number of items in my cart never changed, but who wants to take the chance. There are only two of us and we don’t need 5 packages or corn tortillas or 5 packages of sliced cheese, among other items. How do you even check out? I never saw a PAY HERE button. Almost every response from the “Developer” on here is “talk to customer service”. If you’re the Developer, looks like you could do something about this mess. Or maybe Customer Service should be responding to these reviews. Something tells me they don’t even read them. I’ve spent a lot of money at Brookshire’s over the years, as did my mother before me and I’m 70. I’m more than ready to take my business elsewhere, even if I have to drive 50 miles. If you want to go out of business, close the doors already! Maybe then we can get HEB or even Kroger here.

I tried using this in the store today, and when I tired to log in, it said my password was invalid. —instead of telling me they had a new app and I needed to create a new password.After multiple failed password attempts, I had to say “forgot my password” and access my email to re-set it. (I’m in an aisle in the store while doing this.)I then had to select “my store” but the store I was standing in wasn’t on the list, so I had to type it in. Once the store was selected I tried to access the coupons, only to receive a 2k+ long list of EVERYTHING. I then discovered that this list wasn’t searchable.So I started scrolling down page 1. Once I scrolled to one of the products in my cart, I had to click add coupon, which opened a page where I could then add the coupon, and then I had to click on the X to close the page and return to the list of scrollable items. I scrolled to the bottom of the page, and then had select the next page to start the process of scrolling through a sea of non-applicable items to one that I would use.At this time, the app crashed, and asked me to log in again. (I’m still in the aisle with a cart full of food that required an e-coupon.)Thankfully my husband was home so I sent him my new password and asked him to add the coupons on a better wi-fi. He ran into the same issues and was shocked at how bad the new user interface is.We can only wonder why Brookshire’s decided to use their customers as usability testers on a buggy product that is worse than the original app they replaced.I hope they fix this quickly or revert to the old version of the app which worked much better!