Someone need to fix this app. Clearly there’s a glitch or something wrong with it if everyone is having the same issues. The app logged me out on its own. When I attempt to put in my user and password it tells me it’s wrong it also tells me my security questions are wrong and I know for sure nothing that I’m putting in is wrong because I use the same password and security questions for everything that way it’s easier for me. I called the customer support number and there’s not even a real person to talk to that can help you reset your password or account. I called the WIC office themselves and they told me there’s absolutely nothing they can do about it and there’s no one to call to fix it so yall need to get it together and get this fixed because it is a hassle to call a number and figure out your stuff over the phone with an automated system when you are in line at the store holding other customers up. It’s also very embarrassing and discouraging people already give ebt and WIC users a hard enough time as it is so it would be nice if someone could fix this problem or actually hire a real customer support team that can help people not a useless automated system.

Hi everyone. I am writing this because of an experience I had. I use my EBT card normally in grocery stores and someday I check the balance of my card and it was empty and many charges from different states and stores were made that have nothing to do with me. I also never shared my card with anyone nor use it online before. This was due to some store using card skimmer that allow them to get my card information without me knowing and it’s also due to the government not proving any security message to protect these cards. That is why any of us that use EBT cards need this app to protect your card from being used without you knowing. This app will help you to lock your card and prevent it from being used online or outside of your state which is high recommended. And when you are going to pay or use the card just make sure to unfreeze it and freeze it back after finish paying using the app. I would also like to talk about the other negative reviews regarding the app yes the is not stable and sometimes it does not work which is why I also recommend visiting the cardholder EBT edge website and login or make an account and there you will be able to average all of the features available In the app. This is not optional you need this app cause it’s only a matter of time when you will be a victim of card skimmers.

I read the reviews before downloading this app, and a couple made me think it wasn’t going to be easy to use or would have some compatibility issues with my tech, but that was not the case! Honestly this app was by far the simplest app I think I’ve ever used, I also chose it because of its smaller size compared to the larger comparable app that I was looking at (ebtt fresh or something) this app is a bit smaller & therefore will take up less room on my device (iPad Air), & I’m always needing more space! So I downloaded it, opened the app, & on the first page it asked for the number on my card, & second page asked for my pin, & that was it! After two steps I already had all my info in front of me & was done! It gives you the option to stay logged in if you want to keep your info open, or logout when you’re done for anyone who prefers to keep their balances & transaction history private, it’s that SUPER simple! GREAT ease-of-use and was all I needed to get my balances anytime anywhere without having to call and suffer through the automated system hearing my words or numbers wrong. I highly recommend this app!

So I’ve had this app for nearly a month now and it’s just recently been having a problem for me. Face ID works but then it just has that spinning circle saying it’s loading yet it never does. Sometimes it won’t even do that and it’ll just say server error or something like that. At this point it’s rare for me to even use the app since it’s much quicker to actually turn on my PC and wait for it to come on and then go on the EBT website to just see transactions and such. Yes I can just text that number “BAL/MINI” and get the info but I’d rather see the more in depth info like when it’ll be posted/available and more since the basic info given in the text is blatantly confusing when you’ve never had an EBT card before. Like I said in the title it’s not user friendly well it’s even worse for those who are new to EBT cards and it makes the whole system look trash when they can’t even make a decent app. Now that it never loads I just log onto access and find the info much faster! If you have a card get this app only if you’re ready to see the 50/50 chance of you even being able to get on!