Love the app and have been purchasing crypto for months and trading via Gemini exchange but for some reason my verification is still pending after 3 months and I can transfer or withdraw any funds, but I can buy and trade which should mean I’m verified!! I’ve emailed constantly but get a pre written response on instructions for using the exchange, I can’t get a answer as to why I’ve not been granted verification especially after uploading over 20 documents!!! Otherwise I love the app due to lightning fast purchase to trade transactions, security, design, and the ability to purchase gift cards. Definitely more trusting and customer oriented than coinbase where one accidentally charge back gets you banned or eternity even you pay it back !!! Would like to see more promotions or a learn and earn opportunity! But 3 months to verify a customer is strange and probably just a glitch, I mean social security makes decisions disability decisions quicker!!! Update finally received verification with reasonable explanation regarding the massive influx of new users and the increased workload placed on exchange and purchasing platforms. So I’ve increased my rating to 5 stars because Gemini has established itself as a leader and shown that they take pride in being an trustworthy, innovative, secure platform. And love the new earn/staking options that’s been added!

They have locked my account citing a security hold and will not let me transfer xrp to a private wallet. Tons of others are dealing with this also if you look at Reddit, x comments, and other forums. This should be obvious but so many fake positive reviews. No customer service phone number. My problem below is ongoing and only received a single email this week. Careful with all the fake positive reviews! Have made deposits all successful and then when trying to transfer to a wallet they start the run around. First you may not be doing it right, then they get an additional id verification picture from you to a Dropbox, then they don’t get back to you. After you email again asking for an update, they then send an email asking for proof of wealth with no clarity on if that is the final thing needed. There is no phone number and they don’t reply back.Update- they finally lifted the restriction (~2 month duration)and I have successfully withdrawn my tokens. I have updated my review and will consider using the exchange in the future

Either this company sells your info or they’ve had a data breach.. I signed up for their “service” this year because I was gonna transfer just a little brave (Bat) coin and now after a few months I’m getting the same crypto spam every week from random email accounts to 2 separate emails that have no connection to one another whatsoever EXCEPT through Gemini. Hind sight tells me I should have used a forwarding address because now both of my secure emails that I use for financial purposes are potentially compromisedUPDATE: Just to forewarn people; the developers only use the app reviews for app improvements.. app works fine but only minimal ability vs the website. However, I would ultimately steer clear of this company in general as they didn’t inform me of the 5.6M+ users that had their email addresses stolen from a 3rd party data-mgmt company as this has increased the spam to my inbox by 10X… actually had to Google it to find out that email addresses had been stolen from one of their 3rd party data mgmt companies -and as I mentioned before they didn’t care to inform me that this was the case and probably nobody else that has entrusted them with their financial data. Will be contacting them tomorrow to make sure the rest of my data is eliminated from their system(s) and hopefully anyone that uses Gemini or is considering Gemini will make the responsible choice regarding this company.

***Issue resolved*** Gemini customer support was able to resolve my issue. So I’ve adjusted my rating from 1 to 3 stars. Gemini customer support needs additional methods of contact. My issue took 10 days to resolve to be appropriately credited. I was able to make an account & verify seamlessly. I did a test transfer of about $300 of fil coin. Arrived within minutes and was appropriately credited in my account. Then I transferred over $5000 worth of DAI coin and here is where the problems started. The transfer completed within minutes. The problem? It’s not showing up in my account despite the transfer being completed. So I wait a day before contacting support. I contact support through the only method possible email. I wait a day or so before I get a response and am told it will need to be escalated but will take quite some time before next steps are available. First off This type of support is completely unacceptable, especially when dealing with larger amounts of money. There should at minimum be some type of live support. I just want what’s rightfully mine back and I want some responsive assistance until I get my funds back. Outside of this serious issue I’ve never had any problem, but beware of sending large amounts of money.