Ever since my condo association changed from coin op to aaxon it was been heaven!! No more quarters! The qrcodes are so easy and loading up my account works great. I even load up my card with visa gift cards I receive, a great tip for dumping that $25 from your cousin directly into something useful and having no weird balances. It might be nice to reward users or give surprise gifts away. Wink wink. But one flaw is that our dryers do not allow adding extra time but the prompt always comes up and I hear that sometimes people pay extra to get zero extra time inadvertently. I wish that little option was bypassed. I just learn to skip it but I can see on a hurry it might be a flaw. Other than that. Love love love the system!!

I think the ease of uploading money electronically and using the machines via my phone is my favorite part. I no longer have to get cash and go to a machine. I did run into errors 3 times (all separate occasions) when paying money and the machine not starting. When submitting a request for refund it just stayed on my account and was never attended to. The second time I just ignored it and payed twice because you can’t have more than one refund request at a time. By the 3rd time the machine didn’t start despite paying I reached out to customer service who refunded the money of that malfunction but did not fix that I can no longer submit any inquiries because the first one was never tended to. I just have to hope I don’t loose money to the machines again or I’ll have to contact them rather then submitting via the app. Nonetheless I love the ease of the app

Since we can’t have washers and dryers in our condos, the app for our building’s laundry rooms is so convenient. Being able to check the laundry room status is such a time saver. The app itself is wonderful however, Aaxon needs to figure out a way to change the way the dryers work. You have to pay the full one hour price when sometimes you don’t need a full hour to dry a few things. On the other hand, sometimes you need to add minutes, but certainly not a full hour! This is not fair and I hear residents complain about this all the time.

I had been charged on the app 3 times that I didn’t even use the service for and it made my account go into negative. Which no one could explain to me why this happened. it was impossible to get in touch with anyone through their phone number or email. Refund request never get responded to. I waited since March for a refund and then needed to submit another but it won’t allow me to because the company never responded to the first refund. No one answers the phone and then finally when you get some one to respond it is by email and they pick and choose when they want to respond to you. This is a horrible company the prices keep going up but yet can’t provide proper customer service or help to your user. It took me a week to get in touch with any one from the company I left multiple voicemails and messages via their text line that no one responds to.