I have patronized the Bonney Lake, WA Crumbl twice in the last week. On Saturday, four of us went into Crumbl to buy a box of four, only to be told that they had run out of the four cookie boxes, thus they would have to charge us for four individual cookies. Way to knock it out of the park with customer service (we were told corporate told them they could not sell us four cookies four the price of four even though the store was out of the boxes).I’m willing to give the store another chance. So tonight I used the app to order cookies to pick up. We were excited to try the Churro cookie (the whole purpose for making the 20 minute drive). I ordered on the app, paid on the app and received confirmation my order would be ready upon my arrival. When I arrived and texted the magic word “here,” a young lady came out to my car to inform me that they had sold out of the Churro cookies from the time I ordered to when I arrived. I was invited to wait 30 minutes for the next batch, select another type of cookie or receive a refund. I did not want to wait 30 minutes, and I had already driven 20 minutes to get the cookies, so I selected two other cookies in place of the Churro cookies, knowing I would have to make the 20 minute drive home, only to face the wrath of those who sent me on this feckless errand. I do like Crumbl cookies, but I would think something could be done to prevent these mishaps from happening. Perhaps somebody could monitor the online orders to ensure there are enough inventory to account for orders that have already been paid for. The other disappointment is there was no effort to try and make it right., other than offer me a refund or to wait 30 minutes. Very unfortunate

Love this place and their variety of cookies/cakes/pies/crumbl’s. Always on point especially with the cakes/pies, even if someone might not prefer a particular flavor, try Crumbl’s cause it will win you over. Now with that said I pretty please need y’all to bring back the cookies n cream tres leches cake please. I unfortunately wasn’t able to make it by the store when it was out and they were out of it the following Monday, no leftovers whatsoever! So Port Arthur Texas needs y’all to please double back and make an encore performance of that cookies n cream tres leches 🙏🏼Also, thought about something that y’all could possibly do that would benefit everyone involved. At the end of each week have a fan favorite or most popular cookie/cake/pie that was sold at that store stay around for the next week. Let them build streaks or reputation for consecutive weeks it was number 1 or sold a certain amount to be brought back or kept at The location. It’s a big ask or new feature to roll out but I feel like everyone involved would benefit from a continued sweet success of a savory salutation! Thanks for reading, keep up the great work and bring back the cookies and cream tres leches to Port Arthur Texas!

I used the Crumbl app for a long time, and I won’t be using it anymore. Despite searching the entire app for somewhere to set my delivery preference to “contactless,” it doesn’t exist. I put a note in for my address but that did nothing. I have small children and I’m often busy with them, so we strongly prefer to use contactless delivery. Without fail, the drivers show up, ring the doorbell and wait. Sometimes it’s fine, but sometimes I’m changing a diaper or nursing a baby. The last time I ordered, the driver texted that they were on their way so I texted back that they can leave the cookies on the doorstop. The driver texted me back with a passive aggressive message that I should update my account if I want contactless delivery. As if I haven’t tried?? Seriously, the app does not have an option for this. After receiving lip from my last driver, I decided to see if ordering from GrubHub might be comparable price wise. Since I have GrubHub+ with Prime, I was actually shocked to learn it’s CHEAPER to order from a third party app. My guess is it would be similar if you have DashPass for DoorDash. Why would I bother using the Crumbl app when going third party allows me more flexibility with delivery and costs less? It was actually cheaper even with a larger tip to the driver. If you have a premium service through one of the delivery apps, I recommend comparing prices. You might be surprised.

So I posted a review on Google and you asked for more information and I’m not sure what more information you would need other than the fact that my cookies were wrong. One of them tasted like straight chemicals and by the time I drove home an hour is when I realized that my cookies were wrong or I would’ve went back in and addressed the situation then but putting a cookie in a box, you would think you would be able to get the right order so honestly, I didn’t check the order and maybe that’s my fault but yeah so you can imagine when we got home and the one that the cookie was for didn’t get theirs while others did. It was not a good deal ! We don’t do crumble very often maybe once every month or so if even that much because it’s so far away and this just created a really aggravating situation. I’m sure you can understand. I hope that is the information that you needed. I’m not sure what you were asking for in the email, but it said to send more information. I live in Henderson your stores on the other side of Longview in Texas and it is right at an hour drive.