myWisely: Mobile Banking 4+

Hire innovation then sky is the limit

This app is very clean with the UI. But I will say the user interface is very minimal to begin with. I work for a big company in technology and finance that has wisely as an anytime pay card if you like to have one of those since they are connected up to Adp for my pay which I really love. Wisely has great products and partnerships that can take em far but a just few more features and good decision product roadmaps would take em very far and be very appealing to an everyday user. Gave this a 4/5 but they have the potential to 5/5 as devs implement more features and they grow as a company and I think there’s more to come because of their partnership but as for the app:

My only one complaint is no “pending” funds can be seen from the home page “available funds”. CX messed up there, just put ur eyes in the customers eyes and work backwards. No one wants to spend $500 and the next day the app says that $500 is still there because the original 500 just didn’t clear ACH because it took 1-2 business days to process for some reason . Pending availability is important and an everyday user it is a feature that should be supported
Only complaint about the app everything else is good I’m sure more stuff will be added in the coming future

but sky is the limit still small and product features with the support of some big name companies can be big players if wisely adp and co plays it right.

Talk to your customers

I put in a dispute because someone overcharged me and the lady I talk to misunderstand me. This led to them dis activating my card WITHOUT telling me that they were doing it. I went to go use my card today and it wasn’t working and I had no idea why. We’ll come to find out after messaging like 7 people calling 4 more that I have to get an entirely new card because they can’t reactivate my card. Something needs to change. I was also giving misinformation by one of the agents that if i canceled the dispute that they could unlock my card. I now have to wait 7-10 DAYS or pay $24 to get a new card tm. This is absolutely ridiculous. First, you should notify people if you lock their card, especially because you don’t know that it was them in their account, there could be others that have access to those things. Second, you should make it so people are able to get their cards to work after something like this because I don’t have time to wait for a new card. I am a very busy person and don’t really have time to not be able to use my card. How am I supposed to eat? I don’t carry cash because I get paid through this app and there aren’t any ATMs near me to get it out. This needs to change. I do however really like this card and like that I can save things in labeled envelopes and see how much money I have at any given time. I also like that I can see exactly where I spent my money whenever I would like to.

Developer Response ,

Hello, we'd like to see what happened with your account. Please contact us at mywisely_feedback@adp.com along with your full first and last name as it appears on your account, the last 4 numbers of your card, and your phone number. Thank you, CV

Bank service

I am a client of your bank. I had problems with my account and eventually it was blocked. The reason was not given. I did not make any suspicious manipulations with the account. This account was opened for me by the company where I work on Work and Travel. Now I can’t get my salary, which I earned all summer. I tried to open a new account online, but they told me that they simply cannot open a new account for me. I did not notice any interest in solving my problem from the bank employees. Everyone just says that they cannot help and that’s it. I am very upset that this situation happened and that I am forced to fight for my honestly earned money and cannot get it. I am desperate and I really ask the bank to respond and help me solve this problem. I would not like to solve this problem through the next higher authorities. I hope the bank will start working on the mistakes, improve the quality of customer support and make using the account more convenient and problem-free, so that people will finally want to use your bank.
I really hope for your responsiveness and am waiting for an answer to the question: "What should I do in this situation?" I would like only positive emotions to arise when your bank is mentioned, unfortunately, at the moment the experience with my account causes only negativity and disappointment.