Luxer One

Name: Luxer One
Rating: 4.7 (31802 reviews)
Author: Luxer One

Package Pick-up Made Easy

Only for iPhone

Free · Designed for iPhone. Not verified for macOS.

32K Ratings
Age Rating

4+
Years
Category

Lifestyle
Developer

Luxer One
Language

EN
English
Size

64.1
MB

iPhone

The Luxer One app lets you easily manage all your package deliveries in one place. MANAGE YOUR DELIVERIES Automatically open lockers or package rooms straight from your phone View package deliveries Manage your Luxer One account and more at your fingertips Visit luxerone.com to learn more about Luxer One’s package management solutions for your world. Have a question? Chat with us at https://www.luxerone.com/support, email us at support@luxerone.com, or call (415) 390-0123 Let’s connect: #LuxerOne Facebook: https://www.facebook.com/luxeroneapp/ Twitter: https://twitter.com/luxerone LinkedIn: https://www.linkedin.com/company/luxer-one/

Ratings & Reviews

4.7

out of 5

32K Ratings

Great fast and improving customer service
05/31/2021

xSetYourGoalsx
I just need to shout out Luxor One for not being mediocre when it probably could get away with it. What are the buildings going to do, rip the lockers out and start from zero? But Luxor is still really a great service from a user experience standpoint, and also from a customer service standpoint. I just submitted a support ticket for a really expensive missing package that I was really stressed about, at 9pm on a holiday weekend. I expected to hear back on Tuesday at the earliest, would have been totally fine with that. A customer service rep (Joana Marie) got back to me in like 20 minutes, 100% solved my problem and found my package, and I’m so satisfied with the experience. I had some package issues in past and while the customer support was always good, it was never THIS good or easy. Give everyone in that department a raise. I don’t know how to help support the company with my business, as I don’t own or operate an apartment complex, so…I guess if you do own one, just know Luxor One just made me a very satisfied resident here and it’ll be a huge plus for me going forward if an apartment I’m looking at has the Luxor service for their packages. Thank you for coming to my Ted talk.

Developer Response
We're glad you've been enjoying the app. Thank you for sharing!
Great fast and improving customer service
05/31/2021

xSetYourGoalsx

I just need to shout out Luxor One for not being mediocre when it probably could get away with it. What are the buildings going to do, rip the lockers out and start from zero? But Luxor is still really a great service from a user experience standpoint, and also from a customer service standpoint. I just submitted a support ticket for a really expensive missing package that I was really stressed about, at 9pm on a holiday weekend. I expected to hear back on Tuesday at the earliest, would have been totally fine with that. A customer service rep (Joana Marie) got back to me in like 20 minutes, 100% solved my problem and found my package, and I’m so satisfied with the experience. I had some package issues in past and while the customer support was always good, it was never THIS good or easy. Give everyone in that department a raise. I don’t know how to help support the company with my business, as I don’t own or operate an apartment complex, so…I guess if you do own one, just know Luxor One just made me a very satisfied resident here and it’ll be a huge plus for me going forward if an apartment I’m looking at has the Luxor service for their packages. Thank you for coming to my Ted talk.
Developer Response 07/23/2020
We're glad you've been enjoying the app. Thank you for sharing!
It’s okay
03/24/2023

Directhit13
So I would love to give 5 stars, but I just can’t because I don’t always get a text message my package has arrived, which causes issues when they want to charge me for packages sitting over 3 days. If I don’t know it has been delivered than why should I be charged. I can say that customer service has been amazing. I have needed to call multiple times (maybe 6) and all but one customer service person helped me. Most of them went above and beyond to find out where my package was as it was not in the locker it said it was in. So, 5 stars to those people for being awesome. As for the gentleman that told me he couldn’t help, shame on you and zero stars.
It’s okay
03/24/2023

Directhit13

So I would love to give 5 stars, but I just can’t because I don’t always get a text message my package has arrived, which causes issues when they want to charge me for packages sitting over 3 days. If I don’t know it has been delivered than why should I be charged. I can say that customer service has been amazing. I have needed to call multiple times (maybe 6) and all but one customer service person helped me. Most of them went above and beyond to find out where my package was as it was not in the locker it said it was in. So, 5 stars to those people for being awesome. As for the gentleman that told me he couldn’t help, shame on you and zero stars.
Never works and packages get sent back
05/22/2021

Gnatbuggle
Sometimes I get a notification, sometimes my husband does, sometimes neither of us does and our package gets sent back. The app works to open lockers and that’s it (and that’s only if one of us gets a notification). My husband got a notification for a package that was addressed to me first, and I didn’t get an email or a notification from the app. When I opened the app it said hello to both of us, but that we have no packages. The second issue is that we are not home, and after I figured out my login (because you guys did something that logged us out after not needing to for two years) there is no longer the option to hold a package for longer? If this package gets sent back I am going to be on the warpath as it contains very important documents. This is not the first issue I’ve had with this app and I’d much rather take my chances with having deliveries always come to my door. It’s much more reliable that way. I can’t imagine how many issues you have with deliveries to apartments that have several roommates.

Developer Response
Thanks so much for taking time to let us know about your experience. We’re always looking for ways to improve, and we're working on new features now that will help ensure you are always notified correctly about your deliveries. We appreciate your insight.
Never works and packages get sent back
05/22/2021

Gnatbuggle

Sometimes I get a notification, sometimes my husband does, sometimes neither of us does and our package gets sent back. The app works to open lockers and that’s it (and that’s only if one of us gets a notification). My husband got a notification for a package that was addressed to me first, and I didn’t get an email or a notification from the app. When I opened the app it said hello to both of us, but that we have no packages. The second issue is that we are not home, and after I figured out my login (because you guys did something that logged us out after not needing to for two years) there is no longer the option to hold a package for longer? If this package gets sent back I am going to be on the warpath as it contains very important documents. This is not the first issue I’ve had with this app and I’d much rather take my chances with having deliveries always come to my door. It’s much more reliable that way. I can’t imagine how many issues you have with deliveries to apartments that have several roommates.
Developer Response 04/16/2020
Thanks so much for taking time to let us know about your experience. We’re always looking for ways to improve, and we're working on new features now that will help ensure you are always notified correctly about your deliveries. We appreciate your insight.
Can’t Rate It Five Stars
01/19/2025

She Knows Muzik
I would love to rate the app 5 stars. But recently (maybe within the last few months to year) the app logs you out, and you have t log back in, complete the verification process, turn on notifications, and turn on bluetooth. And the app doesn’t make you do that every month or so…it’ll log you out even if you JUST had the app open. There’ve been plenty times when I’ll get an alert that a package was delivered, and I’ll open the app to see who the package is from. Then, when I IMMEDIATELY go to the lockers to retrieve my package, the app will have logged me out, and I have to stand there and complete the log-in/verification process all over again which is so annoying. I can understand being logged out after maybe a week or so of non-use. But kicking someone out of the app when they just used it minutes ago is wild! If not for that, the app would’ve been perfect.
Can’t Rate It Five Stars
01/19/2025

She Knows Muzik

I would love to rate the app 5 stars. But recently (maybe within the last few months to year) the app logs you out, and you have t log back in, complete the verification process, turn on notifications, and turn on bluetooth. And the app doesn’t make you do that every month or so…it’ll log you out even if you JUST had the app open. There’ve been plenty times when I’ll get an alert that a package was delivered, and I’ll open the app to see who the package is from. Then, when I IMMEDIATELY go to the lockers to retrieve my package, the app will have logged me out, and I have to stand there and complete the log-in/verification process all over again which is so annoying. I can understand being logged out after maybe a week or so of non-use. But kicking someone out of the app when they just used it minutes ago is wild! If not for that, the app would’ve been perfect.

Bug fixes and UI improvements

Version 6.0.15 Apr 21

Data Linked to You

The following data may be collected and linked to your identity:
- Contact Info
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Usage Data
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller: Luxer Corporation
Size: 64.1 MB
Category: Lifestyle
Compatibility: Requires iOS 15.1 or later.

iPhone
Requires iOS 15.1 or later.

iPod touch
Requires iOS 15.1 or later.

Mac
Requires macOS 12.0 or later and a Mac with Apple M1 chip or later.
Languages: English
Age Rating: 4+

4+

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