Stay Connected. Stay in Control. With the Lexus App.
The Lexus app makes it easy to manage your vehicle anytime, anywhere. Designed for convenience, safety, and peace of mind, the app lets you stay connected to your Lexus like never before.
Key Lexus Interface Features (1):
Remote Connect – Start or stop your engine, and lock or unlock your doors, among other features, including Digital Key (2) and Last Parked Location
Service Connect and Maintenance Made Simple – Schedule service with your Lexus Dealer and track your vehicle’s health
Drive Connect – Map your route using Cloud navigation, Live agent support via Destination Assist, and Voice commands like “Hey Lexus. Take me home” will help you get where you want to be
Safety Connect includes Roadside Assistance Support - press the SOS button inside your Lexus for enhanced roadside assistance.
The “Assist 24/7” button on the dashboard allows you to get roadside assistance support by phone (2)
Owner Resources – Access your vehicle’s owner’s manual and warranty guides
Log in or create an account and enroll in your included trials (3) to explore the Connected Services (1) available on select Lexus models (2).
Experience smarter, more connected driving, available through the Lexus app.
(1) Lexus Interface Services vary by vehicle and are subject to change at any time without notice. Services depend on 4G network availability, a cellular connection and GPS signal. Without anyone or more of these things, operability may be limited or precluded, including access to response center and emergency support. Further, if and when 4G network changes or is discontinued, or the underlying technology required to support service becomes obsolete, then the Lexus Interface Services will not work, and Lexus will need to discontinue impacted services. Services require account registration through the Lexus app and acceptance of the Lexus Interface Terms of Use:
For the U.S., Hawaii and Puerto Rico:
https://www.lexus.com/privacyvts/images/doc/Lexus%20-%20Connected%20Services%20Terms%20of%20Use.pdf. Data charges may apply. For Lexus Interface Services’ vehicle-generated data collection, use, sharing and retention practices and agreements, see Your Privacy Rights | Lexus.com
For México:
Privacy Notice: https://www.lexus.mx/connected-services?link[aviso_de_privacidad_ENG][SHOW_PAGE]=true
Terms & Conditions: https://www.lexus.mx/connected-services?link[terminos_y_condiciones_ENG][SHOW_PAGE]=true
(2) Available services vary by vehicle, subscription type, region, and select markets.
(3) All trials begin on original purchase or lease date of new vehicle, with the exception of Wi-Fi for which trial begins at time of activation. Paid subscription required after trial (if applicable).
I had a Ford and the app worked great! I had a Tesla, the app worked great! I have not been happy with this app. It’s Lexus for heavens sake we spent a lot of money on this car. There should not be issues with using the app. More then half of the time while trying to remote start my car using the app, it tells me it cannot connect. I get to my car and it’s running. Not according to the app. It won’t lock the car remotely if my keys are inside. Sometimes I don’t want to carry my keys if I am on a run. This is where the app should come in handy. But it just doesn’t work. While on a trip with my husband I got to the car while he was still in the restroom with the one key we have, still waiting on our second fob. It’s been five months now. I try to use the app to unlock the door. While waiting for the doors to unlock my husband comes out and opens the car. The car then won’t start. We had to delete the app, walk away from the car with the fob and try again. It took us 10 minutes to get the car started. Please for the love of God fix the issues with the app! Maybe you need to talk to someone at Ford and Tesla.
App needs help!
dmfelice
This an update to my prior review, below. You would think the Lexus app couldn’t get worse, but it has! Unfortunately, the app does not connect to the vehicle as soon as you open the app. If you open the app, and then try to play audio, such as from LiveXLive, you get a message that the Lexus app is not connected. This leaves you searching around within the app trying to find out how you could get it to connect. Ultimately, you’ll find a button labeled “App Suite-Connect your accounts”, but pressing this button does nothing (in any event, all my accounts were connected previously ). After my initial review received an email with a number to Lexus to discuss the problem. When I called the number menu item 1 was for “road service, Lexus app, and enform”. When you select menu item 1, it automatically connect you with a road service provider. Not good news. So, I think the bottom line is, forget the Lexus app. It’s hopeless. Luckily, you can still connect your phone through Bluetooth without using the App Suite. I purchased a certified 2018 GX. I was pleased to find that I could listen to LiveXLive through the Enform app. Then, the Lexus app replaced the Enform app and the trouble started. When listening to music the connection cuts out repeatedly. Sometimes when it does connect, you get no sound. It seems like it freezes up repeatedly. It really makes the experience somewhat frustrating and using the Enform suite pretty useless.
Developer Response
We'd like to get a better understanding of how you're using the Lexus app. Please give our team a call at 1-800-255-3987 so we can assist you.
Fixed for now
Angry End User1234
The app recently updated and the UI has changed some. The only issue I had with the new UI is how delayed the info is. I have a plug in hybrid and the old UI was very up to date with charge state of the car while charging. Now it’s very delayed and is off by up to 10% of what the charge state of the battery actually is. Also this Updated Master Data Consent agreement popped up, but it will never let me accept it. So at the moment the app is completely unusable. If they could get the app working and have consistent updated information for charge state it would make the app useable again. I’ll change my review if another update comes out and they get these issues fixed.Update: they must have made some changes on the back end as the app hasn’t had another update, but my complaints have been fixed. The charge state now loads up in a reasonable amount of time and is showing current data not 20min old data. Much more responsive now as well. Seems like it could still use a few more minor improvements to get the app and info to load up in a more timely manner, but for the most part the app is at least usable in its current state for all the normal functions a person would need.
Overpriced, underwhelming
Birdwatcher44
For $85 a year after taxes this app should do it more then regular key fobs. I know what you’re saying, regular key fobs can’t schedule appointments for service etc. but I don’t need my $85 app to schedule my appointments when I have the app on my $1100 phone that also can schedule service appointments. This app on more than one occasion has told me that it was unable to process my request while trying to start my vehicle only to go outside and find my car was running at other times it didn’t process my request I never started the car. For $85 I should be able to use the app to roll down and up my windows as well as open and close my sunroof some key fobs do that already for free. So if we’re going to charge a premium price because it’s a luxury brand then give your customers something to smile about. I would like to be able to say yeah cost me $85 a year but I can do all this with my app. hopefully someone will read this and say you know this customer has a point instead of reading it and saying yeah right good luck with that. Well I know this looks long but it’s a quick read and I hope someone reads it. I’m two years in and it’s a waste of money. thank you
Developer Response
Your comments are important to us. We appreciate your honesty, as we are always looking into ways we can improve for our guests. Please know we will forward your feedback along for consideration. If you're currently experiencing connectivity issues, we'd like to help. Please give us a call at 800-255-3987.
At Lexus, we constantly strive to make our app more user-friendly so you can easily stay connected to your vehicle.
*Features may vary by region, vehicle, and select markets.
Version 3.2.0
The developer, Lexus, a Division of Toyota Motor Sales, U.S.A., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Location
Contact Info
User Content
Identifiers
Usage Data
Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Seller
Lexus, a Division of Toyota Motor Sales, U.S.A., Inc.
Size
740.1 MB
Category
Lifestyle
Compatibility
Requires iOS 17.0 or later.
iPhone Requires iOS 17.0 or later.
Mac Requires macOS 14.0 or later and a Mac with Apple M1 chip or later.
Apple Vision Requires visionOS 1.0 or later.
Apple Watch Requires watchOS 10.0 or later.
Location
This app may use your location even when it isn’t open, which can decrease device battery life.
