i love fetii and it makes transpirting large groups of people easy and fun but ever since they took away the “ride later” feature the app has become less reliable. I used to plan my evenings around fetii and would preschedule rides so that everything would go smoothly and now you can’t book a fetii until you want to leave. You are not guaranteed a ride because of this and it makes making plans very difficult. I have been using the app way less since this change because the app is unreliable. I booked a ride the other night to transport all of my friends and three different buses cancelled on us three times before we gave up. Overall, reliability needs to be increased and the ride later option needs to be brought back.

MISLEADING: Your ride WILL be more expensive than the price that is being listed on the app, but you will not see the final up charges (masked as “long distance fee’s) until after you receive the bill. Even though you put in your exact distance of commute, the app does not quote you the exact price like an Uber. They low-ball the estimated price and add fees so that it seems more reasonable than it is. UNRELIABLE: Our driver was extremely incompetent and unaware of what was happening on his app (as this company barely has basic features to function) and when our entire group was ready to hop in, he accidentally rebooked for a different group and left our group stranded in the 100 degree sun until the next available van could come 40 minutes later. For someone planning commutes for larger groups in advance, using this app is a risky choice to make it somewhere on time or for a good price.

When the first van arrived it took 30 minutes to figure out payment so we were not moving as the payment system on the app was slow and unreliable. On the way back, it took the van 45 minutes to show up while we waited. Additionally, to pay you either have to enter your credit card details or connect your Venmo. If you enter your credit card, you cannot remove you card information unless you replace it with another, and if you connect your Venmo you must allow it as a connected business which would potentially be able to make charges to your account without confirmation. You also can’t delete your account unless you go through the Fetii support chat which is extremely slow to respond. Overall the entire process took way too long and has too many red flags to recommend

The last time I tried to use fetti, I booked a bus for an event 48 hours in advance, the earliest they would allow me too. When the time came to be picked up, our drivers ETA just slowly increased time went on. After an hour of this, we were running extremely late to our event. When I cancelled the ride, I WAS CHARGED $30 for a cancellation fee, when THEY were the ones who were an hour past the time I booked 2 days earlier. Completely ridiculous. I have spent my money with them many times, so I think I would at least deserve the respect of not just being charged for their mistake, but I feel like they owe me some sort of ride credit. Of course, there’s no easy way to contact them so this never happened.