WorthPoint 12+

Had worthpoint for 10 years and use the browser version on my iPhone and try to avoid the app due to its basic search flaws. I’m an antique dealer as well as software engineer which makes the flaws so frustrating because o know how easy it is to fix

When people who use apps like this search for something, they constantly add or remove keywords to refine what they’re looking for. This app doesn’t store your initial search so if you go to add a keyword in the search bar, the app automatically backs out of your search page, resetting all of your refinements and sort options,
Then un-clicks the search bar automatically so you have to click the search bar again, but now your original search is deleted and you have to re-enter it again.

I get the strong suspicion that the people who are creating and refining the app don’t actually use it. If they do, I would recommend them to search for ‘violin’, change sort to ‘highest price first’, and then try to add ‘antique’ after violin in the search bar and see how frustrating it is to actually use the app.

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This is the worst run site I have ever used. As others have stated, if you are a reseller you really have no other options that allow you to see old eBay records. If there were, this company would no longer exist. Constantly locking you out for too many failed log-in attempts when you tried…….once. And that’s using the correct password! If there is a problem processing your payment they lock you out INSTANTLY even if you’ve been a customer for years. I tried updating my payment information and immediately got an email that I had cancelled my subscription. When I tried to sign back up I’m told I already have an account. I finally access my account to find a banner that says my account is suspended for payment due. Just below that…….my account info says I’m active and fully paid. I go to the price guide…….prices are locked. I try to upgrade just to see if I can get access……it says I’m fully paid and won’t let me change anything. Look at the other reviews. This is far, far from a new thing and they are completely incapable of fixing it. Complete incompetence. They need to hire software people who know what they are doing because this is pathetic.

Hey there, we totally understand your frustration. Please contact our customer care team so we can get you straightened out as soon as possible. You can email us at Support@WorthPoint.com or call (877) 481-5750

You’ve reached the maximum failed app update attempts and my account is closed. When I subscribed to WorthPoint in 2015 the app was perfect and critical for my business. Since then with each update it has cumulatively gotten worse. Most of the items I have sold that show up in their archive now list the “sold” price as the list price when I accepted lower offers. When I’m on location at a sale or helping with appraisals I constantly get locked out of the app with this password issue and there’s no time to go through the whole password process again. I don’t trust the app anymore and with all the free results available out there it’s not Worth anything to me anymore. In fact the last time I got locked out a few months ago I just quit using it and I’m not missing it one bit. 5 dollars a month maybe, 27 no way. Save it.

We continue to provide ongoing updates to our app to continue improve the overall Customer experience. We are working to continuously update and improve on our app. We leverage Customer feedback like yours to develop our enhancements. We strive to provide the best product possible to our Customers. Thank you for your feedback. If you have any questions or additional concerns please feel free to reach out to our Customer Care department. 877 481 5750