CLT+

Name: CLT+
Rating: 2.4 (57 reviews)
Author: City of Charlotte

City of Charlotte

Free · Designed for iPad. Not verified for macOS.

57 Ratings
Age Rating

4+
Years
Category

Utilities
Developer

City of Charlotte
Language

EN
+ 1 More
Size

69.2
MB

CLT+ is the City of Charlotte service request and information app. All communities within Mecklenburg County that receive city services can access CharMeck 311 through CLT+. Whether you need trash pick-up, want to report a code violation in your neighborhood or a stray animal, CLT+ is designed to meet your everyday needs. Supported city departments include Solid Waste Services, Storm Water, Charlotte-Mecklenburg Police Department, Neighborhood & Business Services and Charlotte Department of Transportation. Residents can also request a municipal service by visiting https://servicerequest.charlottenc.gov/.

Ratings & Reviews

2.4

out of 5

57 Ratings

Great idea but not there yet
11/19/2019
ajbg2995
I tried to call 311 this morning about a neighbor’s nonstop barking dog and the touchtone system didn’t work so I downloaded the app. The app didn’t have a nuisance animal complaint spot so I tried to put in some feedback but it requires a request ID type and there is no spot to input that so it wouldn’t send. Useless for now

Developer Response
Sorry to hear you were having issues with the new app, but thank you very much for the feedback. We have used it to correct the "Request Type Id" error in the latest update. Although we don't currently have access to include an Animal Noise Complaint in our app, 311 would be able to enter this for you. Not sure what might cause issues with the touchstone system, but if using a mobile phone, perhaps using the direct number, (704) 336-7600 during regular business hours of Mon-Fri 7:00 am to 7:00 pm could help.
Great idea but not there yet
11/19/2019
ajbg2995

I tried to call 311 this morning about a neighbor’s nonstop barking dog and the touchtone system didn’t work so I downloaded the app. The app didn’t have a nuisance animal complaint spot so I tried to put in some feedback but it requires a request ID type and there is no spot to input that so it wouldn’t send. Useless for now
Developer Response 12/16/2019
Sorry to hear you were having issues with the new app, but thank you very much for the feedback. We have used it to correct the "Request Type Id" error in the latest update. Although we don't currently have access to include an Animal Noise Complaint in our app, 311 would be able to enter this for you. Not sure what might cause issues with the touchstone system, but if using a mobile phone, perhaps using the direct number, (704) 336-7600 during regular business hours of Mon-Fri 7:00 am to 7:00 pm could help.
Utter garbage, totally useless
07/15/2020
xodiaq
This piece of trash is easily a decade out of date, you can’t see your bill or pay your bill though it, and their website doesn’t work on mobile devices for payment because they’re using an archaic payment service that apparently has no API they could call. I’d have sent them feedback, but their feedback form requires a Charlotte address, and my Charlotte address comes up in the search and the form then rejects saying it is not a valid Charlotte address, so then you can’t even submit feedback.How this disaster got the stars it has is beyond me. There is literally nothing functional about this app, I’d give it less stars if I could.
Utter garbage, totally useless
07/15/2020
xodiaq

This piece of trash is easily a decade out of date, you can’t see your bill or pay your bill though it, and their website doesn’t work on mobile devices for payment because they’re using an archaic payment service that apparently has no API they could call. I’d have sent them feedback, but their feedback form requires a Charlotte address, and my Charlotte address comes up in the search and the form then rejects saying it is not a valid Charlotte address, so then you can’t even submit feedback.How this disaster got the stars it has is beyond me. There is literally nothing functional about this app, I’d give it less stars if I could.
Calendar events needs improvement
10/22/2024
Kirsti N
The app is decent, but really I just use it to see if it’s trash and recycling or just trash pick up in my neighborhood. At the top of the screen, it shows current date, but below that with the events, it is defaulting to two months prior. I have to scroll and scroll. Sometimes when I do that, the app starts to go wonky on me and I can’t see the current date at all.
Calendar events needs improvement
10/22/2024
Kirsti N

The app is decent, but really I just use it to see if it’s trash and recycling or just trash pick up in my neighborhood. At the top of the screen, it shows current date, but below that with the events, it is defaulting to two months prior. I have to scroll and scroll. Sometimes when I do that, the app starts to go wonky on me and I can’t see the current date at all.
No hief image support
09/25/2024
Flatshift
Any attached images will throw a cryptic error. Looks like hief (the default image format of all iOS devices) is not supported. Converting to png will allow submission of photos, an oft annoying process when already trying to enter information reporting an issue. Due to the error saying nothing about this, most users will not understand why they cant submit a report and will give up leaving an unknown number of issues go unreported that otherwise would be.
No hief image support
09/25/2024
Flatshift

Any attached images will throw a cryptic error. Looks like hief (the default image format of all iOS devices) is not supported. Converting to png will allow submission of photos, an oft annoying process when already trying to enter information reporting an issue. Due to the error saying nothing about this, most users will not understand why they cant submit a report and will give up leaving an unknown number of issues go unreported that otherwise would be.

Bulky Item Pickup Cancellation You can now cancel your own Bulky Item Pickup requests directly in CLT+ without needing to contact support. Favorites Improvements We’ve made Favorites faster and easier to use: More compact layout to fit additional request types on screen New Curb It! indicators for garbage week and recycling week at a glance Reorder your Favorites to customize what appears first City Jobs Looking for opportunities with the City of Charlotte? We’ve added quick access to City job openings through Workday. Emergency Banner Notifications CLT+ can now display important citywide alerts and information banners directly in the app, including links to additional details on CharlotteNC.gov when applicable.

Version 2.8.5 May 14

Data Not Collected

The developer does not collect any data from this app.

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller: City of Charlotte
Size: 69.2 MB
Category: Utilities
Compatibility: Requires iOS 15.1 or later.

iPhone
Requires iOS 15.1 or later.

iPad
Requires iPadOS 15.1 or later.

iPod touch
Requires iOS 15.1 or later.

Mac
Requires macOS 12.0 or later and a Mac with Apple M1 chip or later.

Apple Vision
Requires visionOS 1.0 or later.
Languages: English and Spanish
Age Rating: 4+

4+

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