+ Added save confirmation messages for online document forms. + Improved the Financial Hardship Application with numeric fields and automatic totals. + Added Tablet and Modem filters to Inventory. + Updated iOS Patient Overview List defaults for saved filters. + Added PCC Risk Buckets to help identify key patient follow-up needs.

In addition to bug fixes and performance improvements to make the app more reliable and easier to use, the following features and improvements are available: + Improved phone call for Risk Buckets. + Vest Tasks + New Inventory tools for eligible users, including search, sorting, filtering, and compact or detailed item views (Innovation Team). + Updated navigation with a new Inventory tab, a new More screen, and quicker access to messages, call history, and support (Innovation Team). + Hardship Waiver email and activity tracking (Innovation Team).

This update includes new filtering tools and workflow improvements to help PCCs and other users work more efficiently in Care Manager. + New PCC filtering, including multi-select options and saved views + New physician search and filtering by name, city, and state + Source of Business is now visible in Patient Info and available as a patient filter + Updated phone call workflow in RT Risk Buckets to support up to two patient call attempts + Document handling improvements for Hardship Waiver processing

Along with bug fixes, the following enhancements have been added to the RT App: + View read-only Sales Representative details on the Patient Info tab. + See Vest QPC fax activity logged in the Activity tab. + Fixed the missing back button in the Add Document screen. + Fill out select patient documents directly in the app, including the Advanced Beneficiary Notice (ABN) Non-Medicare and Financial Hardship Application.

Along with bug fixes and performance improvements, the following enhancements have been made: + Revised Leak Alerts – includes revised reasons and a new banner for faster action. + Simplified Navigation — removed the Alerts tab, keeping Offline and Disconnected Alerts on the Patient Dashboard and in the Risk buckets. + Signature Improvements — physical copy requests now work when patients decline to sign, and decline reasons save automatically.

+ Added Vest follow-up workflow (24‑hour, weekly, monthly, and quarterly updates). + New Task list Indicators + Filters to quickly differentiate Vest vs. Vent tasks. + Improved starting tasks from the patient chart and fixed patient name pre-fill.

+ Along with bug fixes, the following features and enhancements are available: - Manual vent download tasks now support uploading a single PDF report, streamlining documentation. - Updated “Patient type” label to “Vent type” across task screens for clarity. - Patient Alerts now display full information (icon, color, label) on the Start Task overview.

+ Patient Info tab: - Care Manager PDF Uploads. PDFs stored on desktop/mobile can be uploaded to CM Web or the RT mobile app. This file will be stored under Patient Information > Documents section in the RT mobile app. This will also be sent to the appropriate Bonafide folder. - Document Upload Screen Revisions. The documents screen has been revised to include document search, filters, and uploading PDFs, which include vent usage reports. + Risk Buckets: - Patients At Risk List. From the Risk buckets > patient at risk listing, when tapping on the patient's name, the user is redirected to Patient card. - “Call patient" Action. The “Call patient” action for the Risk buckets is only allowed once. After that, it will be grayed on that patient for that action. + Patient Type: NIV and INV. For autogenerated Tasks, the user can now select the type of patient, either NIV or INV. + Patient Insurance Type. Patients now show an insurance type label, which includes NCD, Reauth, and Non-NCD /Non-Reauth, on the Patient Card, Risk Buckets, Patient List, and Patient overview, and Patient Home tab.

+ Patient Info tab: - Care Manager PDF Uploads. PDFs stored on desktop/mobile can be uploaded to CM Web or the RT mobile app. This file will be stored under Patient Information > Documents section in the RT mobile app. This will also be sent to the appropriate Bonafide folder. - Document Upload Screen Revisions. The documents screen has been revised to include document search, filters, and uploading PDFs, which include vent usage reports. + Risk Buckets: - Patients At Risk List. From the Risk buckets > patient at risk listing, when tapping on the patient's name, the user is redirected to Patient card. - “Call patient" Action. The “Call patient” action for the Risk buckets is only allowed once. After that, it will be grayed on that patient for that action. + Patient Type: NIV and INV. For autogenerated Tasks, the user can now select the type of patient, either NIV or INV. + Patient Insurance Type. Patients now show an insurance type label, which includes NCD, Reauth, and Non-NCD /Non-Reauth, on the Patient Card, Risk Buckets, Patient List, and Patient overview, and Patient Home tab.

+ General bug fixes and performance improvements

Along with bug fixes, many components have been updated and revised to provide a new look and feel. Included in these updates and revisions are: - Task forms revisions - PDF changes - Signature screen updates - Success/Failure messages - Vent usage reports

Along with bug fixes, the following updates have been made: - Marital Status. On the Patient Info tab > under Patient Information - Patient Info tab: Patient Information Section – Editable Fields. This field is now editable on iOS. - Manual Vent Download Task. When a patient had no vent usage data, a Manual Vent Download Task will generate for the RT to do an in-person visit to obtain vent usage data. - Physician Filter. On the Patient risk filter, and the Patient list filter, searching is available by using the physician’s name or NPI number. In addition, the search is available by NPI and/or multiple physicians can be searched at one time. - Patient-Owned Serialized Equipment. There is now an indicator that equipment is patient-owned.

+ General improvements and bug fixes.

Along with bug fixes and minor adjustments, the following enhancements are now available: - Partial Deliveries. Equipment that is on the same order can be delivered at different times. The item that was not delivered will have another Care Manager task created for the delivery of that equipment. Example: POC and SOC. - Risk Section. A new risk overview section is included to identify patients who are at risk (i.e, vent usage noncompliance, appointment date needed, on hold, and/or pending pickup). - Patient Equipment. A new section shows the active equipment the patient currently has, such as ventilators, O2, and/or vests.

General bug fixes and improvements

- Social Security Numbers (SSN) Under the Patient Information tab > Patient Information, if a patient’s SSN is blank, one can be added by clicking on the Edit link. It will allow you to add the SSN to display in Patient Information. - Next Appointment Date(s) Historical appointment information will be stored on the Patient Information tab under each type of physician (i.e., Ordering, Treating, PCP.) If the appointment needs to be added that is past today’s date, click on Appointment history, and the link will take you to the appointment history, where a date in the past (up to 6 months) can be added to the patient’s chart.

- Patient Card Changes: Changes have been made to the Patient Information Card to better manage your patients. This includes patient overview and tab actions, with additional information for patient risk, as listed below. - Patient Risk Information: For the default view, the Dashboard will display Risk for patients who are noncompliant with their Vent Usage, need a new Reauth date, are on Hold, and are Pending Pickup. You can filter and sort the risk information on the Dashboard, and click into the specific risk information for more details on why the patient is at risk. In addition, any action taken will be included in Notes.

In addition to bug fixes, the following enhancements are now available: - Tasks: Date and Time. On in-person Tasks, a date and time is on the signature page to identify when the patient signs the document: 72-Hour, Delivery, Exchange, Pickup, QPC, and Setup. If the patient refuses to sign, the date and time will be when the “Next” button is clicked. - Change In Billing. A Setup task will be autogenerated when a pickup task is done with note = “Insurance - Change in billing (not a true PU)“. Any serialized equipment that needs to be billed will auto populate in the Setup Task and be prefilled with the equipment information.

- Patient Information Tab > Next App Dates. RTs can clear, update or add a Next App Date on the Patient Information tab.   When doing an update, only a future date can be selected. - Activity Tab. If there is an insurance change (Primary and/or Secondary) in Care Manager, the Activity tab will now track when an email is sent to the Billing department.   Example: Email sent to Billing due to a change of insurance during Setup - Event Scheduler. Patient in person visits and phone calls can be scheduled on Tasks or the Patient Information tab.  The Event Scheduler works in unison with Outlook to check availability, and for convenience, also shows the patient’s address.

+ General improvements and bug fixes

- Patient Information Tab.  - Under Emergency Contacts, when adding a State, there is a dropdown to select a state. - Dashboard. - Dashboard filters. the option of “Today” has been added as a due date. - Vent usage sorting. On the Dashboard, there is now an option to sort by vent usage. - Tasks. - Task tab filters. The option of “Today” has been added as a due date. - Task due date. When creating a Task, the due date of the Task will now show. - Dashboard/Task/Alerts Tabs. - Multiple RT selection. There is now the option to select multiple RTs and receive results for both/all. - Filter default. If new filter parameters are added, the button returns to its default state as “Save default filter.” To replace a saved default filter: (a) Reset the filters; (b) Set the new parameters; (c) Save them as the new default filter.

+ See a patient’s current primary and secondary insurance while taking new insurance captures.

+ Task/Alerts Tabs: It is now required to add a mandatory reason why a Task or Alert was deleted. When filtering on Tasks/Alerts, you can see the reason why the Task/Alert was completed or canceled. + Time Zone. The patient’s time zone for the patient has been added to the Patient Information tab and to photos taken and placed under the + Photo capture. Uploaded photos are now limited to 20 pages.

+ Geolocation: For patient at-home visits, you will map your location during the Tasks. If you are in a different location than the patient’s home (shipping address), you have the option to give a reason why the locations differ. For Setups, this will start in the Patient Assessment section. For the 72-hour, QPCs, Deliveries, Pickups, and Exchanges, mapping your location will be the first step in the Task workflow.

+ New Photo Capture Options There are new photo capture categories available to manage documents that are required, such as door tag photos, hardship waivers, and vest questionnaires. Additionally, you can crop the photo, and it will be automatically sent to the Care Manager Info tab, and Bonafide, to the designated file for each particular document.