I like the new app as it looked pretty and it’s easy to use. Also love that the app automatically organizes the items on my list by isles. And the coupons section in the new app is much better than in the old one as it shows eligible items on the same page. There’s only 2 features that I hope it could have. I hope there’s an option to “delete checked items” or even simply “delete all the items on the list”. I used to be able to clear the list in the old version H-E-B app but not in this new one. Personally I think “delete checked items” would be more practical since occasionally customers might not get all the items on their list and have to save it til the next trip. The other feature that exists in the old app but not this new one is adding weekly special items to the list when browsing weekly ad. In this new app the weekly ad is just an image with a zoom-in function. If I want to add something on the ad to my list, I’ll have to switch to my list then search for the item and add to my list.

I used to a proud H‑E‑B customer, but now I feel duped. I have always been a deal seeker and coupon cutter. I would normally not go out of my way for a better price, but due to the current economy it has become necessity. Recently, I had plans for a trip to H‑E‑B and another store. I was using both store’s app to compare prices and create my shopping list. I was surprised to see most of my items were higher at H‑E‑B. The variation was 10 cents to $2, with all the items on my list it would have added up to about $20. I went to H‑E‑B and purchased the items on my list, but started to notice some of the price differences. I looked at some of the items I had planned to buy at the other store and noticed the labeled price was about the same as the other store. Why??! It turns out that the “Free Curbside” is not free, many of the items include an up-charge. I have not been able to find a way to tell which items have an up-charge and which don’t and how much each upcharge is. All that I know is, is that I will never do curbside again with H‑E‑B; because if you are buying a cart full of groceries, it will probably be around a $20 “free curbside” upcharge , that is not disclosed whatsoever. I am also very disappointed on how the coupons are applied. There is no transaction history of your used coupons in the app. Several times I have purchased items because of a coupon to find out later it did not get applied.

The app has the current version, my iOS software is up to date, I checked my website settings and app access permissions, but yet the keyboard to login will NOT let you click on the “123” key to be able to enter any #’s that may be in your username/password, it stays on the letter keyboard. Whenever you try clicking on the “123” key it is unresponsive and the keyboard does this side to side movement. When you click to open the login screen in Safari it gives you an error message. Downloaded the app on my iPhone and absolutely no issues. —— I do not like being forced to download extra apps on my phone. Target/Walmart/Publix/Instacart/Doordash/Petsmart, NONE of those apps have an issue, but the H-E-B app does. Plus, like other reviews have mentioned, the app/website has issues saving the curbside pick up time, you have to do it multiple times before it saves —— I think the issue here is, H-E-B didn’t create an iOS phone versus iPadOS versions, they made 1 for phones that can be downloaded on tablets. The issue with doing so, creates the probability that the app will not always display/function correctly on a tablet. And when I contacted support, they sent me a copied and pasted troubleshooting guide of check your time zone, check your access permission, check you app/iOS version, ensure the device isn’t rooted, basically the app problems are not H-E-B’s fault or a faulty update, they are stemming from “user error”.

Had my 25th delivery today and I’m done. I have had to call with damages or missing items EVERY SINGLE TIME. Coupons will indicate they are added, but the discount doesn’t appear in the amount charged. I often get items that expire the next day or produce that is clearly spoiled. Substitutions are completely random. I have also had items removed that were “out of stock,” called the store to confirm they were out of stock and no substitutions were in stock, and then gone to the store myself to check within an hour or less, and all of the items are there. Customer service is either super nice or incredibly rude. I can’t trust that this app is giving me correct information, so I’m not using it anymore. Any five-star reviews are just to support a local company.Update: “Developer Response” is obviously a form letter. Obviously no real person read my review. There are significant stock issues and coupon issues with this app that need to be addressed. Also, new complaint: when you order alcohol the app used to have you upload a live image of your license and face for verification. Now you have to meet them in person. What’s the point of safe delivery during COVID if you have to meet a random person face to face? Would downgrade to zero stars if that was possible.