My H-E-B 4+

Shop, plan, order, and save

H-E-B, LP

    • Free

Description

The My H-E-B app is here to make shopping online and in the store even easier. No matter how you shop, the My H-E-B app offers new ways to save time and money.

SAVE TIME
• Order groceries and more for easy curbside pickup
• Get delivery right to your door, even same-day
• Plan your meals and your trip with our shopping lists
• Quickly find where items are located in your store
• Easily view and reorder from your past orders

SAVE MONEY
• Clip digital coupons personalized for you
• Redeem digital coupons online or in store
• Browse our weekly ad and find new ways to save
• Shop our everyday low prices
• Pay with your SNAP EBT card for pickup and delivery

DISCOVER
• Explore our sprawling selection of fresh food and unique products
• Shop our curated selections to make meal planning a cinch
• Scan barcodes at home to quickly find items online

Download the My H-E-B app today to shop and save at Texas’ favorite grocery store.

What’s New

Version 4.0.0

We fixed a few bugs and made some improvements to better serve Texans. Any new versions of My H-E-B for iOS will now require iOS 16.0 or later versions.

Ratings and Reviews

4.5 out of 5
16.5K Ratings

16.5K Ratings

NLA365 ,

Some areas good, others not so good

I like the app in that it organizes your list by aisles, but the aisles need numbers on both sides. It causes traffic jams with people looking on both sides for a single item when they could know which side to look. It doesn’t take anymore signs than you have now. Only re-numbering. Also, left rear center back section of the meat area???? Just put a number on it. I’ve actually asked employees that could tell you exactly where an item is, but have no clue where that is. Make it simple with numbers. They agreed that numbers would be much simpler. Your new Pharmacy section in the main app. Is not user friendly to me. I liked portions of the old one better. What I would REALLY like is the ability to put my old, no longer used Rx’s in an archive location. It’s a pain in the but to have to sort through old Rx’s that’ll never be used again just to try to figure out which one to ask to be refilled. It’s a good app. But it needs a little refining IMO. Thank you

I would like to add another thing. In the pharmacy portion of the app, there is no way to add a family member. How can a parent manage a child’s prescriptions, or an elderly family member that can no longer handle their own medical issue? There used to be an option in the old app to do that. Granted, it never worked, but at least someone attempted to provide that feature. Again, thank you.

Developer Response ,

We appreciate hearing from our customers to know what we could be doing better. Please know your feedback will be shared with the right Partners and addressed.

Peiyu Lai ,

Delete checked items

I like the new app as it looked pretty and it’s easy to use. Also love that the app automatically organizes the items on my list by isles. And the coupons section in the new app is much better than in the old one as it shows eligible items on the same page.

There’s only 2 features that I hope it could have. I hope there’s an option to “delete checked items” or even simply “delete all the items on the list”. I used to be able to clear the list in the old version H-E-B app but not in this new one. Personally I think “delete checked items” would be more practical since occasionally customers might not get all the items on their list and have to save it til the next trip.

The other feature that exists in the old app but not this new one is adding weekly special items to the list when browsing weekly ad. In this new app the weekly ad is just an image with a zoom-in function. If I want to add something on the ad to my list, I’ll have to switch to my list then search for the item and add to my list.

Developer Response ,

Thank you for the review! We will be sure to pass along your two suggestions to our App team for consideration!

BetBet87 ,

Transparency is lacking

I used to a proud H‑E‑B customer, but now I feel duped. I have always been a deal seeker and coupon cutter. I would normally not go out of my way for a better price, but due to the current economy it has become necessity.
Recently, I had plans for a trip to H‑E‑B and another store. I was using both store’s app to compare prices and create my shopping list. I was surprised to see most of my items were higher at H‑E‑B. The variation was 10 cents to $2, with all the items on my list it would have added up to about $20. I went to H‑E‑B and purchased the items on my list, but started to notice some of the price differences. I looked at some of the items I had planned to buy at the other store and noticed the labeled price was about the same as the other store. Why??!
It turns out that the “Free Curbside” is not free, many of the items include an up-charge. I have not been able to find a way to tell which items have an up-charge and which don’t and how much each upcharge is. All that I know is, is that I will never do curbside again with H‑E‑B; because if you are buying a cart full of groceries, it will probably be around a $20 “free curbside” upcharge , that is not disclosed whatsoever.

I am also very disappointed on how the coupons are applied. There is no transaction history of your used coupons in the app. Several times I have purchased items because of a coupon to find out later it did not get applied.

Developer Response ,

Hi there! We appreciate you taking the time to leave us a review. We are always working to make the app better for our customers and will be sure to share your feedback with our Partners. Additionally, we do charge a 3% fee to the items listed online to help cover the cost of the service. For more information, please feel free to reach us at 1-855-803-0611. Our Partners would be happy to help.

App Privacy

The developer, H-E-B, LP, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Financial Info
  • Contact Info
  • Identifiers
  • Usage Data

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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