Small Door

Name: Small Door
Rating: 4.9 (2244 reviews)
Author: Small Door Veterinary

Veterinary care reimagined

Only for iPhone

Free · Designed for iPhone

2.2K Ratings
Ages

13+
Years
Category

Medical
Developer

Small Door Veterinary
Language

EN
English
Size

41.3
MB

iPhone

Small Door is reimagining the veterinary experience, with a membership model that delivers exceptional care, transparency, and tech-enabled convenience. Small Door’s mobile app makes it easy to manage your pet’s care with features including: - 24/7 access to veterinary telemedicine - Booking and managing appointments through the app - Requesting prescriptions - Accessing vaccination records and invoices Now open in multiple locations in NYC and expanding to Boston and Washington D.C., we are committed to building a better veterinary care experience for pets, pet parents, and the veterinary staff who care for them. To learn more or to join Small Door, find us at www.smalldoorvet.com.

Ratings & Reviews

4.9

out of 5

2.2K Ratings

The Very Best
Jan 25

TM Seymour
You can’t get any better! We have moved many times over the past 20 years and seen many different Dr’s for our various dogs. The Small Door team has been far beyond the best of them. No question about it, they have exceeded all expectations and we could not ask for more from a provider. Our last dog was diagnosed w/ heart disease and given a life expectancy of maybe a year. She lived almost 4 more years happy and comfortable. We attribute this wholly to the care and guidance we received from Small Door and their network of specialists.
The Very Best
Jan 25

TM Seymour

You can’t get any better! We have moved many times over the past 20 years and seen many different Dr’s for our various dogs. The Small Door team has been far beyond the best of them. No question about it, they have exceeded all expectations and we could not ask for more from a provider. Our last dog was diagnosed w/ heart disease and given a life expectancy of maybe a year. She lived almost 4 more years happy and comfortable. We attribute this wholly to the care and guidance we received from Small Door and their network of specialists.
Disappointing
05/14/2025

GeoJeff DC
Where to start? First this applies to the 14th St location in DC. The support staff has been incredibly rude to me and my partner and at times have shown gross laziness and incompetence. Staff cuts corners on the wellness exam but sure they will charge $100 for it. The office’s late policy is completely ridiculous given a major city and the lack accessibility for vehicles, keep in mind you can’t exactly just walk long distances with a sick pup. How about a little empathy and understanding? No, they’ll threaten to charge you for being late and never apologize for long wait times on their end. I always feel like I’m being milked for money instead of myself and my pup being of genuine concern to them. The office may seem nice and flashy but the complete lack of empathy and emotional connection makes it an incredibly uncomfortable and cold setting. Finally, aside from this option there’s no opportunity to rate a visit or provide feedback. So I hope this review is useful to any DC consumer looking for a vet. Look elsewhere!
Disappointing
05/14/2025

GeoJeff DC

Where to start? First this applies to the 14th St location in DC. The support staff has been incredibly rude to me and my partner and at times have shown gross laziness and incompetence. Staff cuts corners on the wellness exam but sure they will charge $100 for it. The office’s late policy is completely ridiculous given a major city and the lack accessibility for vehicles, keep in mind you can’t exactly just walk long distances with a sick pup. How about a little empathy and understanding? No, they’ll threaten to charge you for being late and never apologize for long wait times on their end. I always feel like I’m being milked for money instead of myself and my pup being of genuine concern to them. The office may seem nice and flashy but the complete lack of empathy and emotional connection makes it an incredibly uncomfortable and cold setting. Finally, aside from this option there’s no opportunity to rate a visit or provide feedback. So I hope this review is useful to any DC consumer looking for a vet. Look elsewhere!
Love Small Door but not the “refer a friend” app notifications
02/22/2024

JanelDC
My dog had surgery yesterday at SD and, honestly, I have zero complaints. They have been amazing in all aspects during this first year of his life. However, since yesterday I have received countless “refer a friend” notifications from the app. I don’t know if it’s a glitch or what but, Lordy, is it annoying!
Love Small Door but not the “refer a friend” app notifications
02/22/2024

JanelDC

My dog had surgery yesterday at SD and, honestly, I have zero complaints. They have been amazing in all aspects during this first year of his life. However, since yesterday I have received countless “refer a friend” notifications from the app. I don’t know if it’s a glitch or what but, Lordy, is it annoying!
Ongoing Bugs and App Crashes
01/24/2023

pfarrelliv
I have been trying to add a new pet to my account for 4 days now, but the app keeps crashing when I try to select a plan after entering the pets information. The app also crashes when I try to access the Billing section of my account. The app has never been seamless, but these new issues are making it unusable. My new pet needs to see a vet asap and I’m unable to book an appointment, and when I call in or visit the local branch they say that I’ll have to wait for tech support to fix it as they cannot add my pet for me. So frustrated. Considering seeking other veterinary attention at this point.

Developer Response
Hi pfarrelliv, thank you for your feedback. I'm happy to report that this bug has been fixed and you should now be able to successfully add a pet in the app. To access this fix, please update to the latest version of our app. Thank you for being a Small Door member!
Ongoing Bugs and App Crashes
01/24/2023

pfarrelliv

I have been trying to add a new pet to my account for 4 days now, but the app keeps crashing when I try to select a plan after entering the pets information. The app also crashes when I try to access the Billing section of my account. The app has never been seamless, but these new issues are making it unusable. My new pet needs to see a vet asap and I’m unable to book an appointment, and when I call in or visit the local branch they say that I’ll have to wait for tech support to fix it as they cannot add my pet for me. So frustrated. Considering seeking other veterinary attention at this point.
Developer Response 02/09/2023
Hi pfarrelliv, thank you for your feedback. I'm happy to report that this bug has been fixed and you should now be able to successfully add a pet in the app. To access this fix, please update to the latest version of our app. Thank you for being a Small Door member!

This new version of Small Door includes updates and fixes to help deliver an improved experience for our members.

Version 5.17.11

Jan 21

Data Linked to You

The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- Identifiers
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Contact Info
- User Content
- Usage Data
- Diagnostics
- Other Data

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

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Small Door

Veterinary care reimagined

Ratings & Reviews

What’s New

Version 5.17.11

App Privacy

Data Linked to You

Data Not Linked to You

Accessibility

Information

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