As a doctor of alternative medicine, holistic nutrition specialist, and retired two decade long ER & Trauma nurse, I can’t begin to tell you what a life changing experience this has been for me to watch real time what food choices, food pairings, exercise, intermittent fasting, and even some supplements have done to alter my own blood glucose levels throughout the day. Much like founder, Casey Means, I left western medicine when I became very disturbed with a personal experience (mine, my son) when I realized that what we were being taught in nursing & medical schools was reactionary medicine and not proactive. We learned little to none about nutrition, and what we were taught was so flawed by fictional corporate greed-influenced data like the food pyramid that we were clearly contributing to illness rather than helping cure it. I’m so grateful to have opportunities like access to CGMs and this very well structured Levels app to truly see what our bodies need and how we should be fueling them to strive for, improve, or maintain optimal metabolic health. Thank you, Levels, for an amazing tool that will change many lives. I am recommending this to all of my clients, social media followers, and podcast listeners!Wendy S. Massey, PhD, AMP

Here are my current problems: 1) 75% of the time I have to close the app and reopen it to get it to sync and add the newest glucose data. This is the app’s primary function and it fails. 2) When I first got this app, there was all sorts of helpful information and I could easily and intuitively access the educational content. Now, there are no articles accessible through the app, so it fails in educating users who are trying to improve their health via glucose stabilization. Interestingly, the description for the app still indicates that articles are available on the app. This is incorrect. 3) The insights tab tells me literally nothing helpful and doesn’t seem to have any information for many of the very common foods logged…so it’s pointless? 4) There’s no way to get back to the original functional app. When I wrote to customer service asking how to restore functionality, I was told that I could turn off this new version in settings. That option is not available in my settings, so the customer service help was completely incorrect. I would love the option to return to the original app but this is actually not available. 5) to find the sync button, you have to go to settings. Shouldn’t the main function of the app be readily available in the app instead of hidden? Not intuitive or user friendly. I will continue to use the app because I’m using the corresponding glucose monitor but will be looking for a better alternative.

Wearing my CGM, I was floored by what spiked my glucose. I was able to make adjustments and experiment with different food orders and food items and learn real time how they affected me. It’s being able to see how I process food. It’s different for everyone. I joined the levels app and got the CGM’s. I have more CGM’s then I need and canceled the subscription without issues. Not even a pop up asking if I’m sure I want to cancel. If in the future I need more I would sign up again. The Levels app is also very helpful in keeping a diary of my food intake and CGM readings. Honestly I only used the levels app when I wore a CGM. You can take a pic of what you eat and see how your glucose reacted. It also connects to your iwatch so my exercise was uploaded to. I went from a 70 stability score to a 98% stability score. Highly recommend these should be used before you actually get diabetes which is the case for me because that was the path I was on for sure!

I have used Levels a few times and usually for a period of time with the glucose monitor to calibrate my eating exercise and overall health. The app is easy to use and does the basics well (5 ⭐️). They now have an AI coach, which is truly terrible (1 ⭐️ or less). I am well-versed in and understand how AI works, especially large language, models and AI for analysis. This “coach” not only gives you bad advice it sometimes pulls the wrong data and then confidently analyzes it. On the misguided advice - I had a spike due to stress with a perfectly balanced meal that I ate a little bit before. It confidently said I might want to reconsider the meal. When I shared the meal back and reminded it of the event I tracked at the same time, it basically said, oh yeah you’re right, my bad, this is a really well balanced meal, maybe it’s stress. I have screenshots of all of this. It also has pulled the wrong data claiming I had a glucose drop in the evening when it actually happened in the middle of the night. We went back-and-forth three times and it really couldn’t understand that the time period it had was wrong. I actually fed some of the answers and screenshots into another AI tool and that AI tool basically said that’s terrible. It’s suggested I write a letter and that I didn’t need it for the analysis so I should stop using it. 😂 Bottom line - use the app but use the AI coach very cautiously. To the developers this AI coach needs a lot of work and you may want to reconsider how you released it and how your advertising it within the app. It is a liability especially for people who are looking for solid analysis and feedback.