BikeLink Bike Parking

Name: BikeLink Bike Parking
Rating: 2.6 (59 reviews)
Author: eLock Technologies

Park at BikeLink facilities.

Only for iPhone

Free

59 Ratings
Ages

4+
Years
Category

Travel
Developer

eLock Technologies
Language

EN
English
Size

37.4
MB

iPhone

Get access to America's most extensive network of secure on-demand bike parking facilities. • Find all 500+ public BikeLink facilities • View current availability, rates, photos and other facility information* • Start a rental and park your bike with your gear Park your bike for just pennies per hour. Securely park for up to a week at most locations. Get 24/7 phone support from our California based operators. BikeLink has been operating for over 18 years and now has over 400 facilities in dozens of cities nationwide. * Parking rates, duration and availability of features (such as current availability) vary by location and are determined by the facility owners. BikeLink Facilities are owned by local private and public entities such as transit authorities. The BikeLink system is operated by eLock Technologies LLC.

Ratings & Reviews

2.6

out of 5

59 Ratings

Flaky and frustrating
11/19/2024

paribusceteris
When it works, great, but it has lots of bugs- Today it thought it opened a locker but it didn’t. Then I couldn’t get it to forget that and open another - I had to uninstall the app and reinstall, and almost missed my train- In the past I got a notification that I was over my rental time, even though I had 4 hours left. I think I wasn’t overcharged but I see no way to view a list of rentals- PLEASE PLEASE give us a setting to define the default rental time. I can’t tell you how many times I have accidentally rented for 10h - I always need 15h, please stop defaulting need to 10!

Developer Response
Thanks for the feedback. The Service team has been alerted to your locker issues (incorrect door state and rental time notification). They will be serviced shortly. We will be updating the app based on your feedback so that the default rental time will match your last rental duration. FYI, you can view your rental history by tapping your initials in the upper right-hand corner and then “Account Information.”
Flaky and frustrating
11/19/2024

paribusceteris

When it works, great, but it has lots of bugs- Today it thought it opened a locker but it didn’t. Then I couldn’t get it to forget that and open another - I had to uninstall the app and reinstall, and almost missed my train- In the past I got a notification that I was over my rental time, even though I had 4 hours left. I think I wasn’t overcharged but I see no way to view a list of rentals- PLEASE PLEASE give us a setting to define the default rental time. I can’t tell you how many times I have accidentally rented for 10h - I always need 15h, please stop defaulting need to 10!
Developer Response 12/02/2024
Thanks for the feedback. The Service team has been alerted to your locker issues (incorrect door state and rental time notification). They will be serviced shortly. We will be updating the app based on your feedback so that the default rental time will match your last rental duration. FYI, you can view your rental history by tapping your initials in the upper right-hand corner and then “Account Information.”
Was good until it wasn’t
03/16/2024

__Jeff__L__
Beeen working relatively well until today when it wouldn’t open the locker. Took ~30 minutes with phone support to get it open but it still thinks it’s in there on the app and is now charging at a higher rate. ??? I tried longing out of the app and now when I try to log back in I get error -1009 , which appears to be some sort of domain related error. Maybe that’s why the end rental button was stuck with some sort of highlight cycling across it. This needs to be more reliable. Don’t know if the support is 24 hours but I’d hate to be stuck somewhere late at night because I can’t get my bike out of the locker.…Update - I guess the issue I was having was due to a UI change where you now need to swipe the end rental button instead of pushing it. Agreed with the person I spoke with at BikeLink that this is a great idea as it makes it less likely that one might inadvertently push the button and not notice the door pop open as they walk away. Just the UI wasn’t expressive enough with what action was necessary and the app auto updated, so, no chance to be notified of the change. Maybe a text with a link to a “new features” page would help. The inability to log in was also resolved and something I’d still consider a bug but, since I now know the workaround, I’ll just call it an odd behavior. I’ve bumped my rating from 2 to 4, which means some things still can be improved but a worthy app.

Developer Response
Thanks for the feeback! We have updated the swipe to end button UI to make it super clear how to use it. We are working on a fix for the sign-in issue (it does appear to be related to your home network setup somehow). Happy biking!
Was good until it wasn’t
03/16/2024

__Jeff__L__

Beeen working relatively well until today when it wouldn’t open the locker. Took ~30 minutes with phone support to get it open but it still thinks it’s in there on the app and is now charging at a higher rate. ??? I tried longing out of the app and now when I try to log back in I get error -1009 , which appears to be some sort of domain related error. Maybe that’s why the end rental button was stuck with some sort of highlight cycling across it. This needs to be more reliable. Don’t know if the support is 24 hours but I’d hate to be stuck somewhere late at night because I can’t get my bike out of the locker.…Update - I guess the issue I was having was due to a UI change where you now need to swipe the end rental button instead of pushing it. Agreed with the person I spoke with at BikeLink that this is a great idea as it makes it less likely that one might inadvertently push the button and not notice the door pop open as they walk away. Just the UI wasn’t expressive enough with what action was necessary and the app auto updated, so, no chance to be notified of the change. Maybe a text with a link to a “new features” page would help. The inability to log in was also resolved and something I’d still consider a bug but, since I now know the workaround, I’ll just call it an odd behavior. I’ve bumped my rating from 2 to 4, which means some things still can be improved but a worthy app.
Developer Response 03/29/2024
Thanks for the feeback! We have updated the swipe to end button UI to make it super clear how to use it. We are working on a fix for the sign-in issue (it does appear to be related to your home network setup somehow). Happy biking!
Great when it works, terrible when it doesn’t
12/16/2025

yadayada194304738
When the app works it is really useful. Very cheap and it’s quick to start and end rentals. When the app doesn’t work it’s a real hassle though and customer support doesn’t have the tools or scripts to unblock customers.I was commuting to work and I rely on BikeLink to lock my bike every day. The app one morning wasn’t loading available rentals. I stood in the rain first trying to fix on my own (log out/in and reinstall the app). When I called support it took them multiple minutes to get to the punchline that they wouldn’t be able manually start a rental for me. Lost a lot of trust and I’m not sure I’ll use the app again
Great when it works, terrible when it doesn’t
12/16/2025

yadayada194304738

When the app works it is really useful. Very cheap and it’s quick to start and end rentals. When the app doesn’t work it’s a real hassle though and customer support doesn’t have the tools or scripts to unblock customers.I was commuting to work and I rely on BikeLink to lock my bike every day. The app one morning wasn’t loading available rentals. I stood in the rain first trying to fix on my own (log out/in and reinstall the app). When I called support it took them multiple minutes to get to the punchline that they wouldn’t be able manually start a rental for me. Lost a lot of trust and I’m not sure I’ll use the app again
Good but needs improvement
12/30/2021

Skolai
Card should be linked. For those of us with chip cards, the app is basically useless other than to check availability. We should be able to check $$ balance and add funds to the card via the app. The technology to connect the cards is not that difficult. Could be an angle to gain more profit, since use of the app to rent lockers likely results in more rental time than using the card (w/card it starts only when you open the door; w/card people tend to rent in advance).

Developer Response
Thanks for the feedback! The BikeLink card, introduced in 2003, is a stored value card (https://en.wikipedia.org/wiki/Stored-value_card), so, by nature, the value on the card is not stored on the internet. If every BikeLink location were independently connected to the internet, then we could report the value on the card to you. Unfortunately, for legacy reasons (Gateways were released in 2017)), most BikeLink locations are not connected to the internet and 40% of facility owners have not yet opted for this service. We recommend you use the app instead of a BikeLink card if you want to see your purse value online. Note that BikeLink does not make a profit on rental fees. The sole purpose of the very low rental fee is to deter monopolization and encourage proper use of the lockers.
Good but needs improvement
12/30/2021

Skolai

Card should be linked. For those of us with chip cards, the app is basically useless other than to check availability. We should be able to check $$ balance and add funds to the card via the app. The technology to connect the cards is not that difficult. Could be an angle to gain more profit, since use of the app to rent lockers likely results in more rental time than using the card (w/card it starts only when you open the door; w/card people tend to rent in advance).
Developer Response 01/12/2022
Thanks for the feedback! The BikeLink card, introduced in 2003, is a stored value card (https://en.wikipedia.org/wiki/Stored-value_card), so, by nature, the value on the card is not stored on the internet. If every BikeLink location were independently connected to the internet, then we could report the value on the card to you. Unfortunately, for legacy reasons (Gateways were released in 2017)), most BikeLink locations are not connected to the internet and 40% of facility owners have not yet opted for this service. We recommend you use the app instead of a BikeLink card if you want to see your purse value online. Note that BikeLink does not make a profit on rental fees. The sole purpose of the very low rental fee is to deter monopolization and encourage proper use of the lockers.

New Features - Extend rental time: Add more time to your rental without being near a locker. Available at select locations. - Extra extra large lockers: Support for upcoming XXL lockers. - Beta Access: Request access to our Beta program to try out our latest features. - Better reporting: Attach multiple photos when reporting a problem. Improvements to rental process and minor bug fixes.

Version 0.21.1

Mar 13

Data Linked to You

The following data may be collected and linked to your identity:
- Financial Info
- Location
- Contact Info
- Identifiers
- Diagnostics
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Usage Data

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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What’s New

Version 0.21.1

App Privacy

Data Linked to You

Data Not Linked to You

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Information

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