Metro Flex 4+

On-demand rides in King County

Via Transportation, Inc.

Designed for iPhone

    • 4.3 • 296 Ratings
    • Free

iPhone Screenshots


King County Metro Flex is an on-demand neighborhood transit service. Use your phone to ride anywhere in your service area for the same cost as a bus trip.


- Download the app and create an account.

- Book an on-demand ride on your phone.

- Meet your driver on a nearby corner.


Use your phone to tell Metro Flex where you are and where you want to go. You’ll receive a nearby pick-up location for a Metro Flex vehicle only a short walk away.


It just takes a minute to book your ride! The app will send you an approximate arrival time for your Metro Flex vehicle.


Metro Flex costs the same as a Metro bus trip. And with your ORCA card, you can transfer for free to or from a bus or Sound Transit Link light rail. You can also pay with a Transit GO Ticket or credit/debit card. Youth up to age 18 ride free.

Questions? Reach out at

Loving your experience so far? Throw us a 5-star rating. You’ll have our eternal gratitude.

What’s New

Version 4.11.18

Performance improvements and bug fixes.

Ratings and Reviews

4.3 out of 5
296 Ratings

296 Ratings

bugdragonus ,


I have used this app several times to book local rides. It’s great. I request a ride and the app gives an arrival estimate that has been pretty accurate. I would suggest requesting a ride 20 to 30 minutes before you want to leave.

isabella medel ,

terrible app and service.

don’t even get me started with this app. this app literally always glitches, and keeps telling me to take a bus. the drivers are also rude, and sometimes they’re even confused with how to use the app along with the GPS. a fair amount of drivers told me that the GPS doesn’t work, or that my drop-off address doesn’t even show sometimes. i’ve also had some more issues, recently being that i had a driver who drove me around the same block 5 times, and then stopped in the middle of the road for 10 minutes. he claimed that it was his first time working for metro flex, and that he didn’t know how to use the app. another time was when i literally got kicked out of the metro flex because i didn’t bring my orca card, and mind you i am a minor, so i shouldn’t even have to use my orca card because i thought that it was supposed to be free. please fix your app, or bring back via to transit. i’m so tired of this, and i am definitely not willing to book an uber or a lyft because i’m not spending money just to get myself to school and back home every day. how will i get to school when i can’t even rely on a simple app to take me because of how dumb it is along with the service? i am very disappointed.

KCUser123 ,

Great when it works but not reliable

I use this to get to work from a bus stop, and while it's great when it does work properly, multiple times I've been screwed over from the unpredictable app. It once added another stop when the driver was already close to me, forcing them to u-turn. You'd think the app was first-come-first-serve through a queue, but apparently not. And the random shuffling of drivers seems to not make sense. The drivers are great and are just doing their jobs. The app is the #1 cause of unreliability. So even if you pick up a ride half an hour or more before you want to leave, your driver is constantly working (I don't even know if they receive breaks), you're at the mercy of a completely unpredictable app

App Privacy

The developer, Via Transportation, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Location
  • Contact Info
  • User Content
  • Identifiers
  • Usage Data
  • Other Data

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More


  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

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