The app itself is a lot better than what it used to be. However I still have a couple of problems that are frustrating to me. I use the app quite often to buy my ticket.. however, I live in a small village and must always go to a bigger village to make a connection to a different train. The problem is, no matter what I do, the app always shows me to take a connecting train an HOUR later. Let’s say my train arrives at 15:30, there’s a train to Brussels at 15:50.. the app refuses to show me the 15:50 train and instead tells me to take the one at 16:50. For the smaller trip I do a few times a week this is okay, I know my journey, it’s not a problem. However when I’m in Brussels this is a huge problem for me and leads to so much confusion. I’ve tried to change some settings, it seems like everything should work, but alas, it does not. The next problem I have is more just inconvenient but still a nuisance. Every time I enter my bank card details I am always sure to ‘save the card for future use’, but it never saves. So I must search for my card number every time. It used to work perfectly but a few months ago it stopped randomly. Not a bad app, can tell a lot has been changed to make it better and for that I am grateful.
Hello, thanks for your comment. Could you please contact us at newapp@sncb.be? I would be glad to help solve your issue.