Excellent Customer Service, Great Food, and a Clean Environment!My cousin and I were out running errands and decided to grab something to eat. We usually avoid eating out because so many places have poor customer service, cleanliness issues, or negative reviews. As we were passing by Pitkin Avenue and Mother Gaston Boulevard, we noticed Charleys for the first time and decided to give it a try.All I can say is WOW! The restaurant was extremely clean, including the food preparation area in the back, which immediately impressed us. The food was absolutely delicious—fresh, flavorful, and prepared perfectly. Every bite was enjoyable and exceeded our expectations.What really stood out, however, was the outstanding customer service provided by Ciara and Ariel. These two young ladies were friendly, professional, welcoming, and made us feel valued as customers. Their positive attitudes and warm personalities created an atmosphere that made us feel right at home.The combination of excellent food, exceptional customer service, and a spotless environment is hard to find these days. This experience definitely made us want to come back, and I will be recommending Charleys to my friends, family, and coworkers.Thank you, Ciara and Ariel, for making our visit such a wonderful experience. Keep up the amazing work!

On December 30, 2021 I Went to the Woodbridge mall location in NJ a few minutes ago around 730pm and received the most horrible service and treatment a paying customer could ever experience. The cashier was friendly however the cook/cleaner by the name efrain (unsure if the name is spelled correctly) was very nasty and rude to myself and also another customer that ordered before me. Our order was made incorrectly so we asked if it was possible to have the condiments they forgot to place on the sandwhich on the side. The employee at that time appeared irritated by us asking for extra ketchup and our missing condiments and took a heaping handful of ketchup packages and lunged it at us. We advised him that was very unnecessary and very rude and he started laughing. We at that time asked the cashier for his name which is how we discovered his name since we didn’t see a name tag on him. Secondly i am disgusted that our food was prepared by him without wearing a mask on top of him talking over our food and using the same hands we was cleaning and breaking down the equipment ( I’m assuming because they were closing soon) to handle our food! No way am i eating this food! This went right in the trash and i would never ever eat at this business again. Terrible since we spent nearly $60 for disgusting service.

I downloaded this app to place a mobile order for a Charleys that is in a Walmart on Highway 6 (Houston area). I looked for the exact location on the app and it shows up under the “stores” tab with an option to place an order, but when I click the “Order now” button, it just takes me to search map and when I search for the same location on that map, it doesn’t show up and I am unable to place any orders. Overall, the app is buggy and has a confusing design. When I search the exact address for my location, it shows me every location in all of Houston. Why not zoom in on the exact area I searched for? When I search on the map, the “search this area” button keeps popping up no matter how much I zoom in or out, and the Charleys that I’m going to doesn’t even show up on the map despite being listed in the “stores” tab. It does not specify anywhere that the store is not eligible for mobile orders, and it has an explicit button for ordering, so I don’t understand why it doesn’t work. The website version is no different. I wanted a quick and efficient way to order cheesesteaks and this app did not provide.

Arrived at location, notified person that Acknowledged my arrival that I was there to pick up my order per the time on my receipt and waited 30 mins past the time my order was supposed to be ready to get my order. Had I not asked for one of my drink cups to have a drink while I waited for my food I wouldn’t have known it was sitting on a shelf getting cold. I waited whole the cashier took care of 3 customers then finally got my order and had to ask for the other drink cup. Fixed that drink and left.Got home 5 mins later. Food was unimpressive! Fries were limp mess of grease. Sandwiches were soggy and barely warm. Wings were over cooked and dried out. When spending almost $40 on a couple of sandwiches I would hope to really enjoy and be happy about the money spent. Won’t do it again.